Job Closed
This listing is no longer active.
Secure your enterprise with the autonomous cybersecurity platform. Endpoint. Cloud. Identity. XDR. Now.
Senior Crisis Response Manager
Location
United States
Posted
103 days ago
Salary
$108K - $149K / year
Seniority
Senior
Job Description
Senior Crisis Response Manager
SentinelOne
• Maintain awareness of all customer-impacting and brand-impacting incidents across the enterprise. • Coordinate response execution for high-severity incidents, including war room logistics, action tracking, decision logs, and status cadence. • Draft clear, accurate written communications for internal stakeholders and senior leadership, ensuring content aligns to current facts and validated inputs. • Track root cause investigations end-to-end to ensure they’re completed correctly and on time; help produce customer-ready root cause reports. • Own tracking and follow-through on corrective actions to reduce repeat incidents, ensuring actions are defined, assigned, and closed. • Build and improve enterprise response mechanisms, including templates, workflows, reporting, and coordination models across teams. • Maintain and report incident metrics to drive action and improvements to process.
Job Requirements
- 8-12 years of experience in incident/crisis response operations, technical program management, security operations coordination, or similar high-tempo roles.
- Proven ability to coordinate cross-functional teams during high-pressure events and drive disciplined execution.
- Experience communicating across technical and non-technical audiences.
- Familiarity with legal and communications considerations during customer-facing security events, including stakeholder briefings, and public/media alignment.
- Excellent written communication skills (executive-ready briefs and customer-facing incident/RCA reporting).
- Strong operational rigor, including documentation, action tracking, escalation judgment, and follow-through.
- Demonstrated ability to manage ambiguity, manage multiple concurrent priorities, and resolve conflict under pressure.
- Ability to support crisis response for U.S. Federal and Public Sector customers and partners.
- Must be a U.S. Citizen and based in the United States.
- Experience working with incident management tools and workflows (PagerDuty, Jira, Slack, Salesforce, Statuspage, and others).
- English fluency required (written and verbal).
- Experience supporting security incidents and partnering with SOC/IR/AppSec teams.
- Familiarity with regulated/compliance-informed environments.
- Experience in Customer Success, Technical Support, DFIR, or Saas infrastructure roles.
- Experience building incident metrics and driving corrective action programs.
Benefits
- Medical, Vision, Dental, 401(k), Commuter, and Dependent FSA
- Unlimited PTO
- Paid Company Assigned Holidays
- Paid Sick Time
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Partner Alliance Manager
AlteryxStarted in 2010, Alteryx provides companies of all sizes an end-to-end analytics platform that searches by utilizing data science and analytics to offer busines
• Develop and maintain strong relationships with senior executives at strategic partner organizations • Identify and pursue new business opportunities with strategic partners • Develop and execute go-to-market strategies for joint offerings • Oversee the day-to-day management of alliance relationships • Contribute to thought leadership initiatives
Senior Market Intelligence Manager
AlteryxStarted in 2010, Alteryx provides companies of all sizes an end-to-end analytics platform that searches by utilizing data science and analytics to offer busines
• Continuously monitor industry news, analyst research (Gartner, Forrester), buyer signals, and competitor activity to track market dynamics and emerging trends • Curate and distribute timely market and competitive insights via internal channels, newsletters, and executive-ready summaries • Translate market shifts and analyst insights into actionable implications for positioning, product strategy, and GTM planning • Lead competitive intelligence across platforms (Crayon, Qualitate, Salesforce), synthesizing messaging, pricing, product, and feature updates • Own and maintain competitive battlecards, dashboards, and intelligence repositories to ensure accuracy and field usability • Manage and evolve the Win/Loss program, including interview design, stakeholder alignment, analysis, and insight dissemination • Conduct quarterly field surveys and analyze sales feedback to identify perception gaps, risks, and competitive opportunities • Attend key industry and competitor events; deliver rapid analysis of announcements, positioning shifts, and market impact • Embed intelligence into sales enablement, onboarding, executive briefings, and major company events • Serve as program owner and administrator for all market and competitive intelligence tools, ensuring adoption, data integrity, and cross-functional impact
• Optimize partner performance by analyzing data to improve supplier performance by enforcing Xometry Manufacturing Standards. • Identify performance / training gaps within your portfolio and develop strategies to improve partner outcomes. • Create and implement partner certification programs to establish quality benchmarks and standards. • Manage the Partner Outsourcing Group program, including eligibility identification and promotion/demotion dependent on individual Partner Performance. • Develop tailored training and coaching programs to elevate partner capabilities and performance. • Manage operational escalations and provide timely resolutions to ensure partner satisfaction. • Lead initiatives to reduce partner churn and maintain a robust network. • Serve as the ITAR conversion leader. • Conduct on-site assessments to establish best practices and promote “Xometry Certified” partners. • Maintain comprehensive training records and standardize partner training materials. • Collaborate with marketing teams to drive partner acquisition strategies and campaigns. • 20-25% travel required.
• Own the strategy, optimization, and day-to-day management of our subscription platform (SKIO), including subscriber flows, cancellation experiences, LTO setups, and subscriber management features • Continuously improve the subscriber experience across the account portal and subscription lifecycle, identifying friction points and opportunities to increase retention and satisfaction • Develop and help launch a differentiated loyalty and rewards program that complements the subscription experience and strengthens long-term customer engagement • Design and test subscriber benefits including milestone rewards, exclusive perks, wellness partnerships, and other membership-style incentives • Partner with Ecommerce and Lifecycle teams to build and execute a testing roadmap across subscriber and loyalty touchpoints • Optimize cancellation and save strategies to improve save rate while protecting long-term customer value • Help define how loyalty, rewards, and subscription work together to create a cohesive membership-style value proposition • Analyze subscriber and loyalty behavior using cohort analysis, repeat purchase patterns, and LTV insights to inform future improvements • Serve as the internal subject matter expert on subscription performance, subscriber economics, and loyalty engagement • Collaborate with technical and product partners to implement complex subscriber flows and logic within SKIO • Help shape the long-term vision for a unified subscription and rewards experience across the Usnacks ecosystem
