Role Description We’re looking for an experienced Account Director to take dedicated ownership of one of our largest and most valuable clients in US sport. You’ll be the day-to-day lead for the relationship, ensuring we deliver exceptional service, drive adoption and performance, and spot opportunities for expansion. This is a high-ownership role: you’ll work across product, engineering, delivery, and content to keep a complex account moving forward every day. Responsibilities - Serve as the primary point of contact for the account, ensuring we consistently meet (and exceed) expectations. - Drive the account forward every day: proactively identify opportunities, risks, and actions that improve client satisfaction and outcomes. - Run a high-touch cadence of communication (including daily interaction when needed), translating requests into clear priorities and next steps. - Coordinate internal teams to deliver on commitments – product, engineering, delivery, customer success and operations. - Own account planning: roadmap alignment, renewals, expansions, and commercial hygiene. - Deliver and lead on insightful reporting and QBRs, with clear performance narrative and actionable recommendations. - Manage incidents and escalations calmly and clearly – set expectations, align stakeholders, and drive resolution. - Interface with and work on daily requests from client executives. - Review key deliverables for quality and alignment with client goals. - Use AI and tools to speed up account work (e.g., summarising meetings, drafting comms and reports, analysing usage and performance trends, maintaining account documentation). Qualifications - Proven experience in account management / customer success with enterprise clients (ideally 3+ years, but we care more about capability than a number). - Exceptional communication skills and the ability to convey complex ideas succinctly. - A proactive, independent approach to work, with the ability to manage a high volume of tasks simultaneously. - Strong problem-solving skills and the ability to think critically about client needs and requests. - Comfort working cross-functionally and influencing without authority. - Ability and willingness to work US Eastern Time hours. - Reliable internet for remote work. - Strong passion and love for Basketball. Nice to have - Experience in sports, media, or entertainment. - Experience working with mobile apps, SDK/API products, or technical stakeholders. - Experience working across time zones with US-based clients. - Experience with commercial / contractual elements of client relationships. Recruitment Process - Online video interview (short recorded answers to a mixture of questions). - Follow-up exercise (compensated) to test skills relevant to this position. - Interview and exercise review with Andy (Chief Delivery Officer). - Final interview with Bob (Founder & CEO). - And that’s it! Benefits - Up to CAD 120,000 salary on a full time, permanent employment contract. - Fully remote working anywhere in Canada! - 33 Days Paid Leave and Benefits. - A rare chance to own and grow one of Storyteller’s biggest accounts, used by a globally recognisable US sports brand. - Working with the latest hardware, tech stack and tools. - Working Hours: this role must align closely with US Eastern Time across weekdays (regardless of your location).

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves building a remote sales team made up of competitive, driven individuals who want to earn more than hourly jobs allow. - 100% remote work environment - No territories - No travel requirements - Performance-based commission structure - Structured training and onboarding - Advancement and leadership pathways Income Potential - New Representatives: $2,000-$5,000/month - Consistent performers: $8,000-$15,000/month - Top performers: $20,000+/month *Income is based on average performance. No base or salary pay, full commission based. Who Typically Thrives Here - Former athletes or competitive personalities - Door-to-door solar, roofing, or other commission-based sales representatives - Bartenders, servers, or trainers - Blue-collar professionals with strong work ethic - People used to long hours and measurable performance - Individuals motivated by results-based income Next Step (Required) We explain the full system and expectations inside a short overview webinar. To apply, register here: Overview Webinar Only candidates who attend the webinar will be considered. Qualifications - Entry-level applicants welcome - No degree required - Open to career changes Requirements - Sales experience is valued; work ethic is required - Hunger, discipline, and consistency are essential Benefits - Training provided - Commission-based income Company Description Good Grief is building a remote sales team focused on competitive, driven individuals.

• Territory ownership: Build Sirona’s brand within your assigned named account and geographic region, with measurable growth and retention targets • Enterprise account selling: Drive engagement with executives and clinical leaders at large provider organizations to position Sirona’s SaaS solutions as the standard for radiology workflow transformation • Pipeline creation & discipline: Prospect and self-generate opportunities while developing a qualified pipeline at least 4x annual quota. We are a data-driven team leveraging state-of-the-art tools like Salesforce to maintain accurate CRM tracking, forecasting, and executive reporting • C-suite engagement: Build and deepen executive-level relationships, delivering tailored executive briefings, strategic account reviews, and business cases that demonstrate ROI and clinical impact • Expansion & retention: Grow existing accounts to 2x+ current state while ensuring >95% retention. Position every customer as a referenceable, future “show site.” • Cross-functional collaboration: Partner with Sirona’s clinical experts, product specialists, marketing and technical teams to design and deliver compelling demos, pilots, and RFP responses • Contracting & negotiation: Work closely with the CRO, executive leadership, and Revenue Operations to negotiate pricing, licensing, and contract terms with prospective customers and their legal teams • Market leadership: Represent Sirona at conferences and industry events, positioning yourself as a thought leader in radiology workflow innovation and advocating for Sirona’s value proposition • Continuous learning: Stay abreast of market trends, competition, and customer needs to adapt strategies and strengthen Sirona’s market position

• Territory ownership: Build Sirona’s brand within your assigned named account and geographic region, with measurable growth and retention targets • Enterprise account selling: Drive engagement with executives and clinical leaders at large provider organizations to position Sirona’s SaaS solutions as the standard for radiology workflow transformation • Pipeline creation & discipline: Prospect and self-generate opportunities while developing a qualified pipeline at least 4x annual quota. We are a data-driven team leveraging state-of-the-art tools like Salesforce to maintain accurate CRM tracking, forecasting, and executive reporting • C-suite engagement: Build and deepen executive-level relationships, delivering tailored executive briefings, strategic account reviews, and business cases that demonstrate ROI and clinical impact • Expansion & retention: Grow existing accounts to 2x+ current state while ensuring >95% retention. Position every customer as a referenceable, future “show site.” • Cross-functional collaboration: Partner with Sirona’s clinical experts, product specialists, marketing and technical teams to design and deliver compelling demos, pilots, and RFP responses • Contracting & negotiation: Work closely with the CRO, executive leadership, and Revenue Operations to negotiate pricing, licensing, and contract terms with prospective customers and their legal teams • Market leadership: Represent Sirona at conferences and industry events, positioning yourself as a thought leader in radiology workflow innovation and advocating for Sirona’s value proposition • Continuous learning: Stay abreast of market trends, competition, and customer needs to adapt strategies and strengthen Sirona’s market position