• Be the first point of contact for IT issues across the team • Resolve issues quickly and clearly • Build self-service documentation • Own IT provisioning for every new hire • Maintain onboarding checklists • Administer Google Workspace and 1Password • Maintain admin ownership across the broader tool stack • Conduct periodic access audits • Document and enforce practical security policies • Flag risks proactively

• Act as the **first point of contact** for Service Requests related to hardware, software, applications, and network issues • Troubleshoot and resolve incidents using available tools and best practices • Escalate and route incidents to appropriate teams when necessary while retaining ownership • Ensure incidents and service requests are resolved within agreed service levels • Maintain a strong **security-first mindset** in all support activities • Assist in defining and improving IT operating procedures and documentation • Contribute to internal knowledge-sharing platforms and documentation updates • Monitor systems and services, identifying trends and potential problem areas • Support IT Operations initiatives across multiple departments • Collaborate effectively with cross-functional teams to ensure seamless IT service delivery

Department: 10127 Enterprise Corporate - Enterprise BI Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: This is a full time remote position who will work standard business hours. Quarterly weekend or evening times might be needed for project go-live support. Pay Range $41.10 - $61.65 Major Responsibilities: - Lead metric design and documentation efforts in collaboration with leadership teams, ensuring alignment with strategic objectives and effective use of data to drive objectives. Leads meetings/work sessions to support execution of projects. - Independently manage multiple medium to large-scale projects and requests using standard project management tools and methodologies. - Translate business requirements into specifications for the creation of well-designed and validated BI solutions that support organizational goals and utilize advanced data storytelling best practices. - Use presentation tools and techniques effectively and ability to create concise summaries of key report conclusions and translate statistical analyses into understandable, practical, and actionable recommendations. - Train, mentor, and educate end users on organizational measurements and reporting tools. - Analyze and validate data measurements from raw source to BI solution ensuring alignment with process workflows. - Identifies and manages change effectively and efficiently in a changing environment through use of standard processes and tools. Works with teammates to utilize change management processes and tools to create plans to support adoption of changes required by project or initiative. - Stay abreast of healthcare environment, EHR, ERP, Cloud, SQL, and BI technology, and industry trends to build professional skills and drive innovation. - Mentor junior team members and provide expertise in the analysis and development of Enterprise BI solutions. Minimum Job Requirements Education Bachelor’s degree in computer science, business administration or related field or equivalent experience in healthcare, database query/report writing (SQL, Snowflake), and BI tools (PowerBI, Tableau) Certification / Registration / License - Epic certification(s) in relevant Cogito/reporting application (status of Certified or Accredited) depending on role support - Learning plan requirements to be provided with offer includes any missing Epic Cogito certifications or Workday certifications needed to perform role, and certifications must be obtained within 5 months of starting first class Experience Typically requires 2-4 years of experience in Business Intelligence tools and healthcare knowledge (Clinical, Quality or ERP data experience) #remote #snowflakeprojectmanager #Workdayprojectcoordinator #workday #snowflake Preferred remote locations in IL, WI, NC, GA Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. No relocation, No Sponsorship or transfer of visa for this position now or in the future. Knowledge / Skills / Abilities - Communicate effectively with leadership, stakeholders, and cross-functional teams at all organizational levels. - Perform independent analysis and basic statistical analysis on key clinical, financial, ERP, and operational metrics.   - Strong project management skills with the ability to prioritize, plan, and execute with minimal oversight. - Create clear and professional documentation to support education and presentation efforts.   - Show excellent analytical and logical thinking, creativity, self-reliance, communication skills, and the ability to work with various components of a system.   - Significant experience with business intelligence concepts and designs, data storytelling, visualization, and database querying. - Work independently or as part of a team and manage multiple priorities while completing tasks efficiently.   - Be a team player with a positive attitude, a strong commitment to customer service, and a willingness to learn healthcare systems and business processes.   - Strong understanding of data visualization concepts and EHR/ERP workflows and reporting.   - Mentor and develop junior teammates - Be proficient with Microsoft products.   - Work with minimal supervision and be a self-starter.   - Manage multiple small to medium-sized projects and tasks effectively.   - Maintain technical currency and advanced certifications in specialized areas of responsibility. Physical Requirements and Working Conditions - Travel outside of workplace is required and thus incumbent is exposed to weather and road conditions. - Operates all equipment necessary to perform the job. - Exposed to normal office environment. - Remote work environment This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation - Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training - Premium pay such as shift, on call, and more based on a teammate's job - Incentive pay for select positions - Opportunity for annual increases based on performance Benefits and more - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Job DetailsJob Location: Remote - Remote Employees, VA 12345Position Type: Full TimeSalary Range: $55,000.00 - $60,000.00 SalaryJob Shift: Any About Capitol Bridge   Founded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews.   Capitol Bridge is seeking a dynamic and experienced individual to join our team as a Help Desk Supervisor  remotely near El Paso TX or Weston FL to support an important government project. As a leading organization, Capitol Bridge provides top-tier services while prioritizing security and compliance. A Senior Help Desk Operator plays a crucial role in providing advanced technical support and assistance to end-users within an organization. This position involves a combination of technical expertise, leadership skills, and excellent customer service to ensure efficient resolution of IT-related issues. The Help Desk SUpervisor not only resolves complex problems but also guides and mentors team members. This role requires a deep understanding of the organization's IT infrastructure, applications, and user needs. This position is contingent on contract award and successful completion of Security clearance requirements. Location: Remote (Near El Paso TX or Weston FL) Salary: $55,000-$60,000 yearly Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included) Company sponsored Life Insurance. 401K Retirement plan. Vacation Leave and Sick Leave Employee Assistance Program Paid Training Paid Holidays Duties and Responsibilities The Help Desk Supervisor shall be under the direct supervision of the Help Desk Manager and shall interface with him/her regarding all performance, technical, or personnel matters. Supervise contractor personnel to ensure effective and timely processing of work assignments. Review the work completed by contractor personnel and ensure that procedures, operations, and directions issued by Contractor upper management have been complied with and satisfactorily implemented. Monitor the workflow to ensure minimum backlog and maximum productivity, and shall prepare documentation regarding any performance deficiencies. At the discretion of Contractor upper management, the Help Desk Supervisor shall brief newly assigned personnel regarding duties and functions as assigned, and monitor their progress. Maintain time and attendance and production logs of each employee supervised and shall certify the accuracy of the information. Prepare daily and weekly staffing production and error reports for submission to Contractor or government management. Expected to answer calls and emails in addition to duties above. Has overall responsibility for help desk staff and the activities associated with the identification, prioritization, and resolution of reported problems. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved appropriately. May maintain responsibility for development, maintenance and integrity of help desk software. Assigns personnel to various operations and directs their activities; reviews and evaluates their work and prepares performance reports. Screenings Requested:  You may receive requests for background checks and/or drug screening regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.   *Please be aware that our organization and our client adhere to stringent security regulations, necessitating a thorough background screening process for all potential hires. We value transparency and want to inform you that this screening may result in a delay of at least 60 days prior to onboarding. Rest assured, we are committed to maintaining a secure and compliant work environment. We appreciate your understanding and cooperation as we prioritize the safety and confidentiality of our operations.  Reasonable Accommodation   If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.   Qualifications Operations Help Desk Supervisor Requirements: Bachelor's degree in business, operations management, communications or administration. For equivalency, one year of experience equals one year of education. For equivalency, one year of education equals one year of experience. 6 years of experience in a customer service operation setting 2 years management and supervisory experience A multilingual speaker is a plus. Must be capable and skilled in oral and written communications and be able to apply these skills in communicating with all levels of management within DEA and the customers supported by the contract. Must effectively and efficiently plan, organize, and manage all Help Desk employees assigned to the specific task area. Advanced Microsoft Office experience with an emphasis on Excel, Teams, and Outlook Email. Must be in Weston FL or El Paso, Texas.