• Serve as a primary support contact for end users, delivering timely, professional, and empathetic assistance • Troubleshoot and resolve common end-user issues across the Microsoft ecosystem, including Microsoft 365, Windows, Entra ID, Teams, SharePoint, OneDrive, and basic Intune device management • Clearly guide users through issue resolution, translating technical concepts into understandable steps • Accurately document incidents, resolutions, and knowledge articles to support operational excellence • Work within defined SLAs, managing multiple requests while maintaining attention to detail and quality • Escalate issues appropriately and collaborate with teammates to drive fast, effective resolution • Stay current on Microsoft updates, features, and best practices to continuously improve the support experience

• Audit Utilization Management (UM) Processes • Review and assess all aspects of the UM lifecycle, including intake, authorization creation, clinical decision making, correspondence, documentation, timeliness, and audit-readiness • Conduct audits of organization determinations and reviews for accuracy, quality, completeness, and timely decision-making • Monitor and audit workflows for intake and authorization activities • Identify systemic issues that may affect UM compliance or audit readiness and recommend corrective actions • Compile audit findings into detailed reports and provide actionable recommendations for improving processes • Maintain clear and accurate records of audit results • Ensure all audits align with internal and external compliance requirements

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. - Evaluates physician medication orders for appropriateness of drug, dosage, potential interactions, route of administration and stability. - Makes recommendations for therapy changes to the physician and facility staff as appropriate. - Reviews the drug regimen and clinical indicators of each resident as assigned at least monthly and reports any irregularities to the Director of Nursing, Administrator and the attending physicians with a written report of findings and recommendations. - Documents all communication with physicians, nurses, other members of the healthcare team and patients/residents and their family members. - Maintains knowledge of pharmacy laws and federal and state regulations concerning long-term care. - Works cooperatively as a member of a team. - Maintains knowledge of pharmaceutical care practices for long term care residents. Qualifications - Bachelor’s degree from an accredited School of Pharmacy or Pharmacy Doctorate. - Current license required. Dual license preferred. - One-year experience in acute, long-term care or home health preferred. - Consultant or Clinical Pharmacist experience preferred. - IV clinical experience preferred. - Must be able to work weekends or outside of normal business hours when needed. - Ability to lift patient charts repetitively. - Ability to stand for long periods of time. - Good customer service skills. - Ability to learn and understand state and federal regulations for long-term care. - Understand of formulary management. Salary Range USD $57.00 - $59.00 / Hour

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The IT Support Analyst provides frontline technical support to end users across the organization. This role is responsible for troubleshooting hardware, software, networking, and application issues; maintaining IT systems; ensuring secure and efficient operations; and delivering a positive customer experience. The analyst partners closely with IT leadership to support system reliability, user productivity, and organizational technology initiatives. - Serve as the escalation point of contact for help desk tickets. - Diagnose and resolve issues related to Windows/Mac devices, Microsoft 365, printers, mobile devices, and business applications. - Provide remote and on-site support (where applicable) for users across all locations. - Educate users on best practices and self-service resources. - Support enterprise and line-of-business systems (e.g., TPS, ERP, production applications). - Troubleshoot software issues, escalate to vendors as appropriate, and validate resolution. - Assist with software installations, updates, license management, and configuration documentation. - Create, modify, and disable user accounts in Active Directory, Microsoft 365/Entra ID, and other systems. - Enforce security policies including MFA, password resets, device compliance, and least-privilege access. - Assist with monitoring and responding to security alerts. - Configure, image, deploy, and maintain laptops, desktops, and peripherals as a backup to our MSP. - Maintain IT inventory, asset tracking, hardware lifecycle, and provisioning/deprovisioning processes. - Support conference room technology, VoIP phones, and audiovisual systems. - Troubleshoot basic network issues (Wi-Fi, VPN, DHCP, DNS, IP conflicts). - Monitor uptime for critical systems and escalate issues to IT leadership or specialists. - Assist MSP with patching, backups, and routine maintenance tasks. - Document troubleshooting steps, SOPs, known issues, and resolutions in the IT knowledge base. - Identify recurring trends and recommend process or automation improvements. - Contribute to IT projects, migrations, rollouts, and system enhancements. Qualifications - 1–3 years of experience in IT Support, Help Desk, or similar role. - Strong understanding of Windows 10/11, Microsoft 365, Teams, Outlook, and common business applications. - Familiarity with Active Directory/Entra ID, MFA, and basic networking concepts. - Strong analytical and problem-solving skills. - Excellent communication, interpersonal, and customer service skills. Requirements - Experience with ticketing systems (Jira, Zendesk, FreshService, ServiceNow, etc.). - Exposure to Intune, MDM, Autopilot, or other endpoint management systems. - CompTIA A+, Network+, Security+, or Microsoft certifications. Core Competencies - Customer-centric mindset - Technical curiosity and willingness to learn - Strong time management and prioritization - Documentation discipline - Professional demeanor and emotional intelligence - Ability to remain composed under pressure Work Environment & Physical Requirements - Ability to lift 25–40 lbs (equipment). - Travel to office or branch locations may be required. - Participation in after-hours support rotation or critical maintenance windows. - Travel: Less than <10% of the time