Job DetailsLevel: EntryJob Location: Center City 833 Chestnut - Philadelphia, PA 19107Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: Day ShiftJob Category: Customer ServiceDue to the high volume of applicants for this position, we are not able to provide individual updates on applications. We will contact you directly if your application is selected for an interview. We appreciate your patience and understanding. Job Summary: The Patient Access Coordinator is a remote position that handles all incoming telephone calls efficiently, and in a timely manner. This individual is responsible for triaging calls throughout the organization. If you are qualified for and interested in this role, please apply. Key Accountabilities: Number of calls per day, average handle time, schedule adherence, quality, and abandon rate. Essential Duties: Answer inbound calls in a fast paced environment. Acts as the first point of contact for patients needing assistance. Creates patient record, triages the call, and sends messages or schedules based on the needs of the patient. Demonstrates professionalism and patience when handling calls. Maintains department productivity levels for customer satisfaction. This includes meeting or exceeding monthly scorecard expectations. Escalates calls to Supervisor or other departments as necessary. Answers questions regarding patient appointments. Performs other duties and assists on additional lines as assigned by manager. Adheres to established policies, procedures, and scripting to consistently achieve call-time and quality standards. Exemplifies the desired culture and philosophies of the organization. Qualifications: High School diploma or GED minimum education requirement Must have 1+ years of high-volume call center experience Intermediate computer skills required Medical terminology knowledge highly preferred, though healthcare experience not required Reliable, high-speed internet access and Wi-Fi connection required Location: fully remote, but candidates must reside in DE, FL, GA, MD, NC, NJ, PA, SC, or TX Pay Range: $18.00/hr - $22.00/hr Our Commitment to Employees: Come work at Rothman Orthopaedics! Our employees are our single greatest asset, as such, we strive to provide a professional, nurturing environment where every member of our team can make a meaningful difference in the lives of others. This commitment to our employees has earned us the distinction as a Top Workplace in Philadelphia by the Philadelphia Inquirer year after year. Our employees enjoy competitive pay, comprehensive health and dental benefits, tuition reimbursement, paid time off, and retirement savings plans. Rothman Orthopaedics is an Equal Opportunity employer committed to providing opportunities to all qualified applicants without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We value developing an inclusive and equitable environment that strengthens our organization and allows us to better attract and retain a diverse workforce that is representative of our patients and our community. We model our values by creating and enacting practices that encourage participation from all backgrounds, perspectives, and experiences. Remote Employment Policy: If you are being hired into a remote-eligible position, please be aware that Rothman Orthopaedics is only registered to support remote employment in a limited number of states. If you relocate to a new state and Rothman Orthopaedics is not registered in that state, you may no longer be eligible for a remote position and continued employment with Rothman Orthopaedics. Please contact HR for any questions or a list of states where remote employment may be authorized.Qualifications

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Virtual Insurance Specialist, you’ll serve as a trusted point of contact for clients, providing guidance, education, and ongoing support. This role combines meaningful client interaction with the flexibility of remote work and the structure needed for long-term success. - Support new and existing clients by answering questions, explaining coverage options, and assisting with policy-related inquiries. - Provide tailored recommendations based on each client’s needs, goals, and eligibility, ensuring clarity and confidence in their decisions. - Stay informed on industry trends, product updates, and compliance standards through regular training and education. - Work alongside a supportive, success-driven remote team that values communication, accountability, and shared goals. - Develop and maintain long-term client relationships through consistent follow-up, professionalism, and service excellence. Qualifications - Strong communication and interpersonal skills - Adaptability and openness to continuous learning - The ability to work independently while collaborating effectively with a team - A goal-oriented mindset with strong self-discipline - Professionalism, reliability, organization, and excellent follow-through - Prior experience is helpful but not required; coachability, work ethic, and a people-first attitude are valued Requirements - 100% Remote – Work from anywhere in the U.S. - Flexible hours to create a schedule that fits your lifestyle - Weekly pay to ensure consistent rewards for effort and performance - Access to ongoing training sessions led by experienced industry leaders - Use of cutting-edge systems, digital platforms, and technology Benefits - Life insurance coverage - Policy renewals - Health insurance reimbursement

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Project Coordination Analyst to join our Corporate Team . This is a unique opportunity for an entrepreneurial, highly driven person with a well-rounded skill set to join the Corporate Team, whose responsibilities extend beyond those of traditional project coordination. - Project Setup & Validation: Receive and set up new projects/assignments across multiple systems, ensuring all provided information is accurate and complete. - Project Maintenance: Manage and update project details, including following up with relevant stakeholders to obtain missing or revised information. - Status & Billing Oversight: Maintain accurate project statuses and ensure invoicing and payor details are kept up to date. - Access Management: Provide employees with appropriate access to projects/assignments across various platforms. - Communication Support: Answer incoming calls via the call queue and respond to project setup requests received through group email. - Special Projects: Provide support for ad hoc and strategic initiatives as needed. Qualifications - High school diploma or equivalent, and at least 5 years of administrative or insurance-related experience. - Experience in insurance claims, including intake and claims management. - Proven background in administrative support, including accurate data entry and data management. - Proficiency in Microsoft Office applications (Excel, Word, Outlook, etc.) with the ability and willingness to learn new technologies. - Demonstrated job stability and reliability. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. - Strong organizational and time-management skills with the ability to consistently meet deadlines. - Excellent written and verbal communication skills with a professional, approachable style. - High level of accuracy, attention to detail, and thoroughness in all tasks. - Collaborative team player who contributes positively to team dynamics. Requirements - Bachelor's degree preferred. - Prior experience in the insurance sector and familiarity with dispute resolution processes is highly desirable. - Prolonged periods sitting at a desk and working on a computer. Benefits - Flexible work environment allows employees to work remotely, when needed. - Flexible Time Off policy. - Medical, Dental, and Vision Insurance. - 401k Match. - Commuter Benefit. - A reasonable estimate of the salary range for this role is $55,000 - $65,000.

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Role Overview The Client Insurance Specialist is responsible for supporting new business revenue growth by collaborating with Strategic Account Executives and Enterprise Sales Executives. This role focuses on identifying client needs, positioning niche insurance solutions, and driving incremental revenue growth across our integrated partner portfolio. The ideal candidate understands complex benefit environments, thrives in cross-functional collaboration, and excels at navigating multi-stakeholder enterprise accounts. This is not a cold-hunting role; it is a strategic expansion role within an established client base. Responsibilities - Engage with the Alight Partner/Carrier Network to identify prospects and build pipeline - Partner with Account Management to build strategic growth plans per client - Own the end-to-end sales cycle for specified products — discovery, proposal, partner collaboration, negotiation, and close - Maintain accurate pipeline forecasting and Salesforce hygiene - Engage HR, Benefits, Finance, Procurement, and executive sponsors - Translate product value into financial, clinical, and employee experience outcomes - Address regulatory and compliance considerations confidently Requirements - Active health/life insurance license (required) - 5+ years selling licensed insurance products (voluntary, supplemental, stop-loss, specialty, or related) - Demonstrated success expanding revenue within existing accounts - Strong understanding of benefits ecosystems and partner-based solutions - Executive presence and comfort in C-suite conversations What Sets You Apart - Experience working in a benefits administration, HR tech, or ecosystem-driven model - Familiarity with consultative selling methodologies (Challenger, MEDDICC, etc.) - Track record of increasing product penetration across a defined book of business - Comfort selling integrated, multi-product solutions rather than standalone offerings Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 160,000.00 USDMaximum : 180,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.