• Recruit, hire, and onboard Hospice marketers and business development professionals (community liaisons) to build referral partnerships. • Develop comprehensive training programs for new and existing marketing staff on Hospice services, target markets, and sales methodologies. • Implement performance management systems, including goal setting, regular coaching, and performance reviews. • Establish territory assignments and coverage models to optimize market penetration. • Build and maintain strategic relationships with regional health systems, medical groups, and enterprise clients. • Develop partnerships with Medicare Advantage plans, Medicaid managed care organizations, and commercial insurance providers. • Cultivate relationships with senior living communities, assisted living facilities, and continuing care retirement communities. • Establish connections with physician practices, specialty clinics, and hospital discharge planning teams. • Represent Ennoble Care at regional healthcare conferences, medical society meetings, and industry events. • Oversee sales reporting and analytics functions with support from the data analytics team. • Utilize key performance indicators (KPIs) and dashboards to track marketing team performance, pipeline health, and conversion rates. • Analyze market trends, referral patterns, and competitive intelligence to inform strategic decisions. • Create regular reporting cadences for executive leadership on sales performance, market opportunities, and growth projections. • Implement CRM systems and sales tracking tools to optimize lead management and follow-up processes. • Drive consistent achievement of quarterly and annual revenue targets for the Hospice division. • Recommend pricing strategies and contract structures that ensure profitable growth. • Monitor market trends, competitive landscape, and customer feedback to inform strategic decisions. • Collaborate with clinical leadership to ensure service delivery capabilities align with sales commitments. • Partner with Clinical Operations to ensure seamless service delivery and client satisfaction. • Work closely with Marketing to develop lead-generation campaigns and sales-enablement materials. • Coordinate with Finance on contract terms, pricing models, and revenue recognition. • Collaborate with Quality and Compliance teams to maintain regulatory adherence and clinical standards.

• Recruit, hire, and onboard house calls marketers and business development professionals (community liaisons) to build referral partnerships. • Develop comprehensive training programs for new and existing marketing staff on house calls services, target markets, and sales methodologies. • Implement performance management systems, including goal setting, regular coaching, and performance reviews. • Establish territory assignments and coverage models to optimize market penetration. • Build and maintain strategic relationships with regional health systems, medical groups, and enterprise clients. • Develop partnerships with Medicare Advantage plans, Medicaid managed care organizations, and commercial insurance providers. • Cultivate relationships with senior living communities, assisted living facilities, and continuing care retirement communities. • Establish connections with physician practices, specialty clinics, and hospital discharge planning teams. • Represent Ennoble Care at regional healthcare conferences, medical society meetings, and industry events. • Oversee sales reporting and analytics functions with support from the data analytics team. • Utilize key performance indicators (KPIs) and dashboards to track marketing team performance, pipeline health, and conversion rates. • Analyze market trends, referral patterns, and competitive intelligence to inform strategic decisions. • Create regular reporting cadences for executive leadership on sales performance, market opportunities, and growth projections. • Implement CRM systems and sales tracking tools to optimize lead management and follow-up processes. • Drive consistent achievement of quarterly and annual revenue targets for the house calls division. • Recommend pricing strategies and contract structures that ensure profitable growth. • Monitor market trends, competitive landscape, and customer feedback to inform strategic decisions. • Collaborate with clinical leadership to ensure service delivery capabilities align with sales commitments. • Partner with Clinical Operations to ensure seamless service delivery and client satisfaction. • Work closely with Marketing to develop lead-generation campaigns and sales-enablement materials. • Coordinate with Finance on contract terms, pricing models, and revenue recognition. • Collaborate with Quality and Compliance teams to maintain regulatory adherence and clinical standards.

• Serve as primary contact for client service and operational inquiries, answering questions regarding accounts, paperwork, and custodial processes**• Process and manage account openings, transfers, maintenance requests, and cash movements to ensure seamless client experience**• Support financial advisors with account administration and client follow-up to enhance service delivery**• Liaise with custodians to resolve issues efficiently and maintain operational excellence**• Maintain accurate records and ensure compliance standards are met while providing polished, professional client service

Role Description The purpose of this role is to oversee and support a portfolio of properties by providing leadership and operational guidance to General Managers in alignment with Operations and Leasing objectives. This position ensures property performance and operational consistency through strategic oversight, performance monitoring, and adherence to the GMH Student Housing operating model. Key areas of focus include: - Delivering exceptional customer service - Driving resident retention - Ensuring fiscal responsibility - Supporting the professional development of General Managers - Promoting operational best practices This position will have extensive travel (75%-85%) across the proposed region: GA, IL, KY, NC, TX. Qualified candidates must reside in any of the following states for consideration: AR, CA, FL, GA, IL, KY, LA, MD, MA, NE, NV, NC, SC, TX. Responsibilities - Supervise and mentor General Managers/Community Managers across the assigned portfolio. - Lead onboarding and initial training for new General Managers. - Maintain oversight of key financial components across the portfolio. - Monitor property-level financial performance and track budget variances. - Review operational and financial reporting to evaluate overall asset health. - Partner with Accounting and Asset Management teams for financial reporting. - Assist in the preparation of annual operating budgets and business plans. - Ensure appropriate financial controls are in place at each community. - Monitor delinquency and payment trends for effective accounts receivable management. - Oversee planning and execution of annual turn operations. - Coordinate with onsite teams, facilities leadership, and vendors. - Guide General Managers in developing operational strategies. - Identify operational or leadership performance gaps and implement improvements. - Ensure compliance with company training requirements and operational standards. - Maintain working knowledge of property management systems and financial platforms. - Ensure onsite teams complete required reporting and operational deliverables. - Maintain clear communication between corporate leadership and onsite teams. - Promote a strong customer service culture. - Support the creation of a positive community environment. Qualifications - 7+ years of management experience - Student Housing experience required - Superior customer service and communication skills - Experience with operations and portfolio management - Strong leadership skills and problem-solving ability - Availability to work some nights and weekends - Experience managing vendors and property or product budgets - Familiarity with financial reporting, budgeting, and accounting - Ability to travel extensively (75-85% of the time) - Must live close to a major airport - Proficient with Microsoft Office Suite - Entrata and Yardi experience preferred Benefits - Health, Vision, and Dental Insurance for you and your dependents - Prescription Drug Plan - Employee Assistance Program - Short-Term Disability & Long-Term Disability Insurance - Group Life Insurance - 401(k) Program with Employer Contribution - Generous Paid Vacation, Sick Time and Holidays - Paid Parental Leave - Direct Deposit - Collegial Work Environment - Time off to Volunteer - Employee Referral Program - Voluntary benefits