• Develop relationships with key business and IT stakeholders and become an expert on customer implementations by understanding their top business goals and priorities • Understand customers' technical infrastructure, hardware, processes, and products • Deliver key portfolio updates and assist customers with product upgrades • Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies • Perform initial or secondary investigations and respond to online and phone support requests • Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams • Provide advice and guidance to customers about their current and future use of Red Hat’s offerings • Perform technical reviews and share knowledge to proactively identify and prevent issues • Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans • Build a sense of trust with customers and serve as their advocate within Red Hat • Engage with Red Hat Engineering teams to help develop solutions, based on customer engagements, as well as personal experience, that guide platform adoption • Ensure high level of customer experience with each qualified engagement • Analyse and present periodic reviews of operational performance to customer leadership • Establish and maintain parity with Red Hat’s open hybrid cloud strategy • Delivering trainings and presentations to customers staff • Travel, as necessary, to visit customers or internal events

• Help customers understand best practices • Assist customers in navigating complexities of Sumo Logic • Lead strategic growth through robust relationships • Facilitate training on advanced features • Identify financial and adoption risks • Collaborate with the account team on strategies • Monitor customer KPIs and deployment issues

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Manage a book of customer accounts and be the primary point of contact for technical related questions and coordination of issue management and problem resolution. - Advocate for customers and develop strong relationships to ensure the effective utilization of Nerdio Manager and maximize customer value. - Utilize product domain expertise to serve as a trusted technical advisor and resource for customers. - Guide customers through software implementation, provide recommendations for optimization, and drive adoption of Nerdio Manager. - Collect and analyze customer data to identify trends, understand adoption patterns, and provide insights to enhance the customer experience. - Present Executive Business Reviews alongside the Customer Success Manager, focusing on value realization and identifying areas of opportunities. - Collaborate closely with Sales, Customer Success, and Product teams to mitigate churn risk and ensure ongoing customer success. - Provide customers' feedback to Nerdio's product management and engineering teams to help identify friction points and suggest new features. - Track customer interactions, activities, and progress within the CRM tool to maintain accurate records and support effective account management. Qualifications - Minimum of 5 years of relevant experience in account management, consulting, or professional services. - Hands-on experience deploying and optimizing VDI environments, preferably with AVD (Azure Virtual Desktop) experience. - Strong understanding of XaaS businesses (e.g., SaaS, PaaS, IaaS) and experience managing customer relationships across IT Operations, Finance, and Software Engineering roles. - Ability to guide customers through software implementation, drive adoption, and ensure customers realize the full value of the product. - Strong problem-solving abilities and analytical mindset to identify and address customer challenges effectively. - Excellent communication, time management, project management, and social skills to collaborate effectively with internal and external stakeholders. Requirements - Professional fluency in Portuguese (spoken and written) is required. - A minimum of 5 years of relevant experience in pre/post-sales account management, consulting, or professional services. - Hands-on experience deploying and optimizing VDI environments, with preference given to AVD (Azure Virtual Desktop). - Strong technical background with expertise in cloud computing, infrastructure, or related fields. - Demonstrated ability to manage and build strong relationships with customers, providing technical guidance and support. - Experience in managing complex technical projects and delivering successful outcomes. - Excellent communication and presentation skills to effectively engage with technical and non-technical stakeholders. - Professional fluency in Spanish (spoken and written) is a nice to have. Benefits - Competitive Base + Commission Plan - Stock Options - Health and Welfare Plans* - Life and Disability Plans* - Retirement Plan* - Unlimited Flexible Paid Time Off......including your birthday off! - Collaborative Team Culture

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a Technical Account Manager (TAM) to join our team and support our enterprise customers. In this role, you will be responsible for managing enterprise support engagements and professional services projects, ensuring customers receive high-quality technical guidance and a seamless service experience. - Partner closely with Account Executives, Customer Success Engineers, and Support Engineers to ensure customers receive timely and effective technical support. - Manage the full lifecycle of enterprise support and professional services engagements, including project planning, setting expectations, tracking milestones, and ensuring on-time delivery. - Act as the primary technical point of contact for assigned customers, handling escalations and coordinating internally to resolve issues within agreed service levels. - Build trusted relationships with key stakeholders by understanding their technical environments, business goals, and long-term strategy. - Lead regular account reviews to assess service performance, share insights, discuss upcoming initiatives, and recommend best practices. - Oversee custom development and implementation projects, ensuring technical requirements, quality standards, and timelines are met. - Identify and mitigate project risks, proactively addressing potential challenges and managing high-priority escalations when needed. - Track and communicate project status, support metrics, and overall account health to both customers and internal stakeholders. - Contribute to continuous improvement efforts by sharing customer feedback and identifying opportunities to enhance our enterprise support offerings. Qualifications - 5+ years of experience in technical account management, solution architecture, project management, or a similar customer-facing technical role, preferably in an enterprise software environment. - A strong technical background with solid understanding of software development lifecycles and modern development practices. - Experience troubleshooting complex technical issues and coordinating cross-functional teams to drive resolution. - Proven ability to manage multiple projects simultaneously, including planning, prioritization, resource coordination, and risk management. - Strong organizational skills and the ability to navigate ambiguity in a fast-paced environment. - A customer-focused mindset and a commitment to building long-term partnerships. Company Description JetBrains creates intelligent software development tools used by more than 11 million professionals worldwide. Since our founding in 2000, we’ve focused on building products that help developers write better code faster and more efficiently. Today, 90 of the Fortune Global 100 companies rely on JetBrains tools. - We are a global company with over 2,500 team members working across Europe, the Americas, the Middle East, and Asia. - We care deeply about meaningful work, long-term impact, and creating a collaborative environment where people can grow and do their best work.