• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy. • Educate patients on the services offered by the Shields Specialty Pharmacy Program. • Protect Shields values by keeping information confidential. • Communicate with patients over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model. • Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation. • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. • Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids. • Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM). • Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training). • Perform other duties as assigned.

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication • Make outbound patient refill phone calls and complete the patient refill request. • Answer, resolve and triage inbound inquiries. • Clarify prescription orders with pharmacist and/or clinician as appropriate. • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. • Manage, organize, and update relevant data using database applications. • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. • Identify trends, resolves problems; recommend improvements; implement change. • Actively participate in process improvement initiatives. • Act as a value-added business partner to stakeholders throughout the organization. • Protect organization's value by keeping information confidential. • Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations • Other duties and/or responsibilities may apply

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our growing personal injury law firm is looking for a Bilingual Intake Specialist to join our team. This role is the first point of contact for potential clients, so we are looking for someone who is professional, empathetic, organized, and comfortable speaking with people who may be going through a difficult time. If you have sales experience, customer service skills, or call center experience, this position may be a great fit. The ability to build trust, ask the right questions, and guide potential clients through the intake process is key to success in this role. Schedule: This position works Wednesday through Sunday from 1:00 PM to 9:00 PM. Evening availability is required. Responsibilities - Answer incoming calls and messages from potential clients - Conduct intake interviews and gather detailed information about accidents and injuries - Enter accurate information into the firm’s case management system - Communicate clearly with attorneys and staff regarding new potential cases - Follow up with potential clients and assist with completing intake documentation - Maintain professionalism, empathy, and confidentiality at all times Qualifications - Bilingual (English/Spanish) required - Strong communication and listening skills - Ability to work in a fast-paced environment - Strong attention to detail and organizational skills - Comfortable speaking with new people and asking questions - Sales or customer service experience is a plus - Basic computer skills Training We are willing to train the right person who has a positive attitude, strong work ethic, and the ability to connect with people. Flexible work from home options available. Benefits - 401(k) - 401(k) matching - Bonus based on performance - Dental insurance - Health insurance

Important Notice for Applicants: At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from talent@bixal.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation? If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at talent@bixal.com and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays. Why Bixal? Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement. Our values: - People-First: Emphasizing the importance of people in all aspects of work. - Collaboration and Transparency: Valuing teamwork and open communication. - Growth Mindset: Encouraging innovation and continuous improvement. - Creating Lasting Impact: Focusing on meaningful outcomes and positive change. About the role: Bixal is looking for a creative and detail-oriented UX Designer to shape a large-scale digital appointment scheduling platform for the federal government. This effort replaces outdated systems with a unified, secure, and accessible solution that improves efficiency for the public and government staff—supporting services like document processing, consular support, and emergency scheduling. In this role, you’ll bring expertise in UX design, multilingual content design, UX writing, and accessibility to create intuitive, inclusive, and user-centered solutions. You’ll work closely with product managers, researchers, engineers, and other partners to translate insights into seamless user experiences. Finalists should be prepared to present a portfolio of work demonstrating your knowledge, skills, and experience demonstrating the requirements listed in the Qualifications section below. This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one-year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success. Compensation: The salary range for this role is $92,000 – $95,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate. Responsibilities: - Apply human-centered design and UX best practices to design high-profile, public-facing government applications. - Create user personas, journeys, wireframes, prototypes, and refine UIs to communicate design concepts effectively. - Develop clear, concise content in English and Spanish to enhance usability. - Ensure compatibility with assistive technologies (e.g., screen readers) through comprehensive testing. - Collaborate with designers, researchers, engineers, and product managers to align solutions with project requirements and timelines. - Use analytics tools (e.g., Google Analytics, Crazy Egg) to analyze user behavior and iteratively improve usability. - Conduct accessibility testing to ensure compliance with Section 508 and WCAG 2.2 standards. - Lead usability testing and gather feedback to continuously improve the user experience. - Support the development of design processes, workflows, and standards that improve design operations. - Stay current with design trends, tools, and techniques, and share knowledge to promote innovation and improvement. - Perform other relevant duties as assigned, trained, and qualified to carry out. Qualifications: - Bachelor's degree in a related field, plus at least four (4) years of relevant experience. - Demonstrated experience in UX design, preferably in a federal consulting or government environment. - Strong portfolio that demonstrates a range of UX design skills, including user research, wireframing, prototyping, and visual design. - Proficiency in design tools such as Sketch, Figma, or Adobe XD/CC. - Proficiency with tools such as GitLab, VSCode, Jira, and Confluence, enabling integration of design with Agile engineering workflows. - Demonstrated expertise with using accessibility testing tools such as Axe, WAVE and screen readers. - Understanding of human-centered design principles and methodologies. - Strong communication and collaboration skills, with the ability to work effectively in a team environment. - Working proficiency in English and Spanish (both reading and writing). - Demonstrated familiarity with accessibility and Section 508 compliance guidelines. - Must be able to pass and maintain a Public Trust security clearance. Nice to Have Skills and Experience: - Experience with the Department of State, or government digital transformation projects. - Knowledge of digital appointment scheduling or public service technology. How We Support Our Team: - Flex hours - 401K with matching incentive - Parental Leave - Medical/dental/vision benefits - Flex Spending Account - Company provided short-term disability and life insurance - Commuter benefits - Paid Time Off (PTO) - 11 Paid holidays Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.