This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our growing personal injury law firm is looking for a Bilingual Intake Specialist to join our team. This role is the first point of contact for potential clients, so we are looking for someone who is professional, empathetic, organized, and comfortable speaking with people who may be going through a difficult time. If you have sales experience, customer service skills, or call center experience, this position may be a great fit. The ability to build trust, ask the right questions, and guide potential clients through the intake process is key to success in this role. Schedule: This position works Wednesday through Sunday from 1:00 PM to 9:00 PM. Evening availability is required. Responsibilities - Answer incoming calls and messages from potential clients - Conduct intake interviews and gather detailed information about accidents and injuries - Enter accurate information into the firm’s case management system - Communicate clearly with attorneys and staff regarding new potential cases - Follow up with potential clients and assist with completing intake documentation - Maintain professionalism, empathy, and confidentiality at all times Qualifications - Bilingual (English/Spanish) required - Strong communication and listening skills - Ability to work in a fast-paced environment - Strong attention to detail and organizational skills - Comfortable speaking with new people and asking questions - Sales or customer service experience is a plus - Basic computer skills Training We are willing to train the right person who has a positive attitude, strong work ethic, and the ability to connect with people. Flexible work from home options available. Benefits - 401(k) - 401(k) matching - Bonus based on performance - Dental insurance - Health insurance

Important Notice for Applicants: At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from talent@bixal.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation? If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at talent@bixal.com and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays. Why Bixal? Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement. Our values: - People-First: Emphasizing the importance of people in all aspects of work. - Collaboration and Transparency: Valuing teamwork and open communication. - Growth Mindset: Encouraging innovation and continuous improvement. - Creating Lasting Impact: Focusing on meaningful outcomes and positive change. About the role: Bixal is looking for a creative and detail-oriented UX Designer to shape a large-scale digital appointment scheduling platform for the federal government. This effort replaces outdated systems with a unified, secure, and accessible solution that improves efficiency for the public and government staff—supporting services like document processing, consular support, and emergency scheduling. In this role, you’ll bring expertise in UX design, multilingual content design, UX writing, and accessibility to create intuitive, inclusive, and user-centered solutions. You’ll work closely with product managers, researchers, engineers, and other partners to translate insights into seamless user experiences. Finalists should be prepared to present a portfolio of work demonstrating your knowledge, skills, and experience demonstrating the requirements listed in the Qualifications section below. This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one-year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success. Compensation: The salary range for this role is $92,000 – $95,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate. Responsibilities: - Apply human-centered design and UX best practices to design high-profile, public-facing government applications. - Create user personas, journeys, wireframes, prototypes, and refine UIs to communicate design concepts effectively. - Develop clear, concise content in English and Spanish to enhance usability. - Ensure compatibility with assistive technologies (e.g., screen readers) through comprehensive testing. - Collaborate with designers, researchers, engineers, and product managers to align solutions with project requirements and timelines. - Use analytics tools (e.g., Google Analytics, Crazy Egg) to analyze user behavior and iteratively improve usability. - Conduct accessibility testing to ensure compliance with Section 508 and WCAG 2.2 standards. - Lead usability testing and gather feedback to continuously improve the user experience. - Support the development of design processes, workflows, and standards that improve design operations. - Stay current with design trends, tools, and techniques, and share knowledge to promote innovation and improvement. - Perform other relevant duties as assigned, trained, and qualified to carry out. Qualifications: - Bachelor's degree in a related field, plus at least four (4) years of relevant experience. - Demonstrated experience in UX design, preferably in a federal consulting or government environment. - Strong portfolio that demonstrates a range of UX design skills, including user research, wireframing, prototyping, and visual design. - Proficiency in design tools such as Sketch, Figma, or Adobe XD/CC. - Proficiency with tools such as GitLab, VSCode, Jira, and Confluence, enabling integration of design with Agile engineering workflows. - Demonstrated expertise with using accessibility testing tools such as Axe, WAVE and screen readers. - Understanding of human-centered design principles and methodologies. - Strong communication and collaboration skills, with the ability to work effectively in a team environment. - Working proficiency in English and Spanish (both reading and writing). - Demonstrated familiarity with accessibility and Section 508 compliance guidelines. - Must be able to pass and maintain a Public Trust security clearance. Nice to Have Skills and Experience: - Experience with the Department of State, or government digital transformation projects. - Knowledge of digital appointment scheduling or public service technology. How We Support Our Team: - Flex hours - 401K with matching incentive - Parental Leave - Medical/dental/vision benefits - Flex Spending Account - Company provided short-term disability and life insurance - Commuter benefits - Paid Time Off (PTO) - 11 Paid holidays Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Local community role: Must live in Central/North King County, WA - (Seattle, Tukwila, SeaTac, Burien, Renton) Consistent schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. - (with some flexibility) Get out in the community: 50%–75% travel within King County - Coordinate care for high-risk members and support their ongoing health goals - Visit members in homes and community settings (hospitals, shelters, provider offices, etc.) - Conduct proactive phone outreach to build trust and keep members on track Position Purpose: Develops, assesses, and coordinates care management activities based on member needs to provide quality, cost-effective healthcare outcomes. Develops or contributes to the development of a personalized care plan/service plan for members and educates members and their families/caregivers on services and benefit options available to improve health care access and receive appropriate high-quality care through advocacy and care coordination. - Evaluates the needs of the member, barriers to care, the resources available, and recommends and facilitates the plan for the best outcome - Develops or contributes to the development of a personalized care plan/service ongoing care plans/service plans and works to identify providers, specialists, and/or community resources needed for care - Provides psychosocial and resource support to members/caregivers, and care managers to access local resources or services such as: employment, education, housing, food, participant direction, independent living, justice, foster care) based on service assessment and plans - Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified care or services are accessible to members in a timely manner - May monitor progress towards care plans/service plans goals and/or member status or change in condition, and collaborates with healthcare providers for care plan/service plan revision or address identified member needs, refer to care management for further evaluation as appropriate - Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators - May perform on-site visits to assess member’s needs and collaborate with providers or resources, as appropriate - May provide education to care manager and/or members and their families/caregivers on procedures, healthcare provider instructions, care options, referrals, and healthcare benefits - Other duties or responsibilities as assigned by people leader to meet the member and/or business needs - Performs other duties as assigned. - Complies with all policies and standards. Education/Experience: Requires a Bachelor’s degree and 2 – 4 years of related experience. Requirement is Graduate from an Accredited School of Nursing if holding clinical licensure. Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position. License/Certification:Current state’s clinical license preferre Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

• Reach out to members telephonically to assist with referrals, authorizations, HHC, DME needs, medication refills, make provider appointments and follow ups, etc. • Create cases, tasks, and complete documentation in the case management module for all hospital and skilled nursing facility (SNF) discharges • Comply and document tasks assigned by nurse • Work as a team with the case manager to engage and manage a panel of members • Manage new alerts and update case manager on changes in condition, admission, discharge, or new diagnosis • Establish relationships with members, earn their trust and act as patient advocate • Escalate concerns to nurse if members appear to be non-compliant or there appears to be a change in condition • Assist with outreach activities to members in all levels of case management programs • Assist with maintaining and updating members' records • Assist with mailing or faxing correspondence to members, primary care physicians (PCP), and / or Specialists • Request and upload medical records from PCP’s, specialists, hospitals, etc. • Meet specific deadlines (respond to various workloads by assigning task priorities according to department policies, standards, and needs) • Maintain confidentiality of information between and among health care professionals