Become a part of our caring community and help us put health first The Community Health Worker/Health Coach (CHW) provides high touch support to designated Independent Care Health Plan (iCare) members, helping them navigate community resources and adopt healthier behaviors. As a member of the interdisciplinary care management team, the CHW collaborates with Care Coordinators, RNs, providers, and community partners to support members in carrying out their care plans. The role also includes building and maintaining relationships with community organizations and connecting members to needed services. Member Outreach & Engagement - Conduct outreach to designated members through face‑to‑face visits, phone calls, and mail - Engage members who are difficult to reach or contact them in person when you are unable to contact them Care Coordination - Assist members in navigating health care and social service systems, including assisting with filling out applications, arranging transportation, scheduling appointments, and accompanying members - Coordinate access to basic needs such as food, housing, benefits, transportation, utilities, safety, and income supports - Communicate member needs related to prevention, wellness, medical care, behavioral health, care transitions, and Social Determinants of Health (SDoH) to the Interdisciplinary Care Team (ICT) Assessment & Care Planning - Complete initial and periodic needs assessments, including barriers, basic needs, strengths, and SDoH - Help develop and implement member-centered care plans by helping members understand instructions and tailoring communication Health Behavior Support - Assess readiness to change and help members modify daily routines to support health goals - Provide informal counseling, motivational support, goal setting, and action planning - Support chronic disease management for members and their families Community Partnership & Resource Navigation - Identify and follow up on referrals to community-based resources - Develop partnerships with community organizations, including housing agencies/coalitions, shelters, food programs, and Aging and Disability Resource Centers Documentation and Reporting - Use health information technology to link members with services, resources, and the interdisciplinary care team - Document all member interactions, activities, and interventions in TruCare or designated systems Use your skills to make an impact Required Qualifications - 2+ years of experience with community resources, health agencies, or social services (e.g., Area Agency on Aging, DME providers, Meals on Wheels) - Experience working with electronic documentation - Ability to travel up to 75%, primarily within Southeastern/South Central Wisconsin - Attendance at bi-monthly meetings at the home office in Milwaukee, if within 50 miles Preferred Qualifications - Community Health Worker training or certificate or willingness to complete within one (1) year - Bachelor's degree in social work or related field - Knowledge and ability to facilitate use of health care system (e.g. primary care and specialty linkages; appointment scheduling etc.) - Knowledge of available social services and resources - Experience with health education, promotion and wellness, chronic disease prevention and management and knowledge of health condition-specific treatment or management - Bilingual skills - Previous experience working with Microsoft Office Additional Information WAH Internet Statement To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership. Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense. Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Driving Statement This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. TB Statement This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $41,900 - $56,600 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. ​ Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

• Proactively grow the specialty pharmacy patient population by making outbound phone calls to eligible patients and enrolling them with Shields Partner Pharmacy. • Educate patients on the services offered by the Shields Specialty Pharmacy Program. • Protect Shields values by keeping information confidential. • Communicate with patients over the phone and provide them the compelling reason why the Shields Partner Pharmacy program is superior to any other comprehensive pharmacy care model. • Access patient's EMR and review chart notes prior to outbound call to ensure familiarity with patient's condition and situation. • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. • Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs and band-aids. • Ability to be flexible on shift times: (typical shift times: M-F: 8:30AM to 4:30PM or 12:00PM to 8:00PM // flexibility with occasional Sat: 11:00AM-4:00PM). • Opportunity to become nationally certified PTCB or ExCPT within 6 months of hire via Shields classes (included as part of employee training). • Perform other duties as assigned.

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication • Make outbound patient refill phone calls and complete the patient refill request. • Answer, resolve and triage inbound inquiries. • Clarify prescription orders with pharmacist and/or clinician as appropriate. • Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication. • Manage, organize, and update relevant data using database applications. • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards. • Identify trends, resolves problems; recommend improvements; implement change. • Actively participate in process improvement initiatives. • Act as a value-added business partner to stakeholders throughout the organization. • Protect organization's value by keeping information confidential. • Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations • Other duties and/or responsibilities may apply

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our growing personal injury law firm is looking for a Bilingual Intake Specialist to join our team. This role is the first point of contact for potential clients, so we are looking for someone who is professional, empathetic, organized, and comfortable speaking with people who may be going through a difficult time. If you have sales experience, customer service skills, or call center experience, this position may be a great fit. The ability to build trust, ask the right questions, and guide potential clients through the intake process is key to success in this role. Schedule: This position works Wednesday through Sunday from 1:00 PM to 9:00 PM. Evening availability is required. Responsibilities - Answer incoming calls and messages from potential clients - Conduct intake interviews and gather detailed information about accidents and injuries - Enter accurate information into the firm’s case management system - Communicate clearly with attorneys and staff regarding new potential cases - Follow up with potential clients and assist with completing intake documentation - Maintain professionalism, empathy, and confidentiality at all times Qualifications - Bilingual (English/Spanish) required - Strong communication and listening skills - Ability to work in a fast-paced environment - Strong attention to detail and organizational skills - Comfortable speaking with new people and asking questions - Sales or customer service experience is a plus - Basic computer skills Training We are willing to train the right person who has a positive attitude, strong work ethic, and the ability to connect with people. Flexible work from home options available. Benefits - 401(k) - 401(k) matching - Bonus based on performance - Dental insurance - Health insurance