• Assists in the due diligence and take-over process by completing file audits and unit inspections as well as conducting interviews and on-boarding processes. • Acts as a performance improvement resource to managers by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations. • Works with on-site team to provide vendor and marketing outreach to generate Community awareness and qualified traffic. • Establishes relationships with preferred employers within the market. • Oversees resident function efforts, including parties, birthday cards, welcome parties, unit visits, and other programs to achieve resident satisfaction goals. • Assists with establishing and implementing social media accounts, email templates, craigslist/free online advertising templates, websites and search optimization, and other on-line tools. • Conducts Focus Groups to identify housing needs and communicate potential new housing trends. • Monitors on-line rating and reputation management sites and assists on-site teams with response recommendations.

• Act as the regional Sales Strategy & Operations lead and trusted advisor to the regional SVP and senior stakeholders. • Drive day-to-day execution including forecasting, pipeline analysis, seller productivity tracking, and business reviews. • Own and execute the annual planning cycle for the region, including org and capacity design, account and follower carving, quota setting, and regional investment planning. • Own the regional bookings forecasting process to accurately predict bookings and recommend strategic pivots needed to hit targets. • Drive optimal regional performance by owning business health monitoring. • Proactively identify risks and opportunities across pipeline, capacity, productivity, and execution. • Partner with regional Leadership to manage the operating rhythm of the business, including Quarterly Business Reviews (QBRs) and performance deep-dives.

• Go Live Management: Project manage the entire go live process, coordinating with customers and M7 team members to ensure each activity is planned, assigned responsibility, and executed successfully. • Understand the staffing workflow at the hospital, including unit-specific staffing operations, and ensure all units and personnel are correctly accounted for in the M7 platform. • Train unit-leadership and other key stakeholders on how to use the M7 platform. • Post-Launch Adoption: Drive successful M7 adoption in the first month after go live, maintaining close relationships with facility leaders and nurse managers to ensure the platform is being used effectively. • Monitor platform engagement and proactively identify and address any barriers to adoption before they become bigger issues. • Act as the voice of the customer internally — synthesizing feedback from nurse leaders and surfacing patterns to the product team to directly shape platform improvements.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Under the supervision of the Hospital Manager of Medical Staff Services/DUHS CVO, the Medical Staff Services Coordinator is responsible for coordination of aspects of DUHS Medical Staff Services office by providing essential verification and quality control functions to support DUHS's goals for credentialing and privileging health care providers while ensuring adherence to legal, regulatory, and delegated requirements. Assignments are planned and executed with considerable independence in compliance with established policies and procedures, bylaws, regulations and laws. - Organizing and directing a comprehensive and specialized credentialing program to assure continued accreditation compliance by the Joint Commission, NCQA, and AAAHC, as well as any other regulatory organizations. - Interpretation, explanation, and following all regulatory guidelines, including medical staff bylaws, fair hearing plan, rules and regulations, and policies. - Maintaining accuracy in the Credentialing database to identify medical staff members and their clinical privileges; prepares and maintains other related records and reports. - Responsible for the accuracy and integrity of the credentialing and privileging database system and for data entry performed in the medical staff office. - Receives application/reappointment application from the CVO, oversees the completion of the credentialing process for medical, professional, and advanced practice professional staff and granting of clinical privileges/scopes practice for the DUHS Medical Staff. - Coordinating, monitoring, and maintaining the credentialing and re-credentialing process. - For reappointment applications, gathering additional data for incorporation into hospital-specific processes (i.e., QI elements, FPPE/OPPE process, etc.) and evaluation/analysis of confidential healthcare provider credentials for the initial appointment and reappointment processes prior to presentation for the Department Chair, Division Chief, and Credentials Committee review and action. - Works with medical staff leadership and hospital clinical staff for the approval and ongoing review of credentialed practitioners. - Monitoring and revising credentialing and privileging/scope of practice forms as needed. - Ensures maintenance of medical staff, advanced practice professional staff, and professional staff files. - Scheduling and supporting the Credentials Committee (prepares agenda, attends and prepares minutes). - Provides support to the Credentials Committee chair as needed. - May participate on other Hospital committees as requested. - Uses discretion to escalate identified red flags to the Manager, Medical Staff Services/CVO Office. - Communicating medical staff information to appropriate departments; including approval notices to the provider, and other entities (if applicable). - Prepares reports to the respective boards to comply with their deadlines. - Demonstrates effective leadership skills and coordination of intra-department activities and inter-department integration. - Assures necessary revisions are communicated with the Manager, Medical Staff Services/CVO Office for the ongoing development and implementation of policies and procedures that guide and support the provision of services. - May develop and facilitate the medical staff orientation, as well as other onboarding activities, as requested by the Manager, Medical Staff Services/CVO Office. - Perform other related duties incidental to the work described herein. Qualifications - Education: Work requires analytical, communications, and organizational skills generally acquired through completion of a bachelor's degree program. - In lieu of bachelor's degree, four years relevant experience in Managed Care or Medical Staff Credentialing/Privileging (in addition to the experience requirement for the role). - Experience: One year of experience in a Medical Staff/Managed Care credentialing office. - Degrees, Licensure, and/or Certification: Certification by NAMSS (CPMSM or CPCS) strongly preferred. Company Description Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.