• Go Live Management: Project manage the entire go live process, coordinating with customers and M7 team members to ensure each activity is planned, assigned responsibility, and executed successfully. • Understand the staffing workflow at the hospital, including unit-specific staffing operations, and ensure all units and personnel are correctly accounted for in the M7 platform. • Train unit-leadership and other key stakeholders on how to use the M7 platform. • Post-Launch Adoption: Drive successful M7 adoption in the first month after go live, maintaining close relationships with facility leaders and nurse managers to ensure the platform is being used effectively. • Monitor platform engagement and proactively identify and address any barriers to adoption before they become bigger issues. • Act as the voice of the customer internally — synthesizing feedback from nurse leaders and surfacing patterns to the product team to directly shape platform improvements.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Under the supervision of the Hospital Manager of Medical Staff Services/DUHS CVO, the Medical Staff Services Coordinator is responsible for coordination of aspects of DUHS Medical Staff Services office by providing essential verification and quality control functions to support DUHS's goals for credentialing and privileging health care providers while ensuring adherence to legal, regulatory, and delegated requirements. Assignments are planned and executed with considerable independence in compliance with established policies and procedures, bylaws, regulations and laws. - Organizing and directing a comprehensive and specialized credentialing program to assure continued accreditation compliance by the Joint Commission, NCQA, and AAAHC, as well as any other regulatory organizations. - Interpretation, explanation, and following all regulatory guidelines, including medical staff bylaws, fair hearing plan, rules and regulations, and policies. - Maintaining accuracy in the Credentialing database to identify medical staff members and their clinical privileges; prepares and maintains other related records and reports. - Responsible for the accuracy and integrity of the credentialing and privileging database system and for data entry performed in the medical staff office. - Receives application/reappointment application from the CVO, oversees the completion of the credentialing process for medical, professional, and advanced practice professional staff and granting of clinical privileges/scopes practice for the DUHS Medical Staff. - Coordinating, monitoring, and maintaining the credentialing and re-credentialing process. - For reappointment applications, gathering additional data for incorporation into hospital-specific processes (i.e., QI elements, FPPE/OPPE process, etc.) and evaluation/analysis of confidential healthcare provider credentials for the initial appointment and reappointment processes prior to presentation for the Department Chair, Division Chief, and Credentials Committee review and action. - Works with medical staff leadership and hospital clinical staff for the approval and ongoing review of credentialed practitioners. - Monitoring and revising credentialing and privileging/scope of practice forms as needed. - Ensures maintenance of medical staff, advanced practice professional staff, and professional staff files. - Scheduling and supporting the Credentials Committee (prepares agenda, attends and prepares minutes). - Provides support to the Credentials Committee chair as needed. - May participate on other Hospital committees as requested. - Uses discretion to escalate identified red flags to the Manager, Medical Staff Services/CVO Office. - Communicating medical staff information to appropriate departments; including approval notices to the provider, and other entities (if applicable). - Prepares reports to the respective boards to comply with their deadlines. - Demonstrates effective leadership skills and coordination of intra-department activities and inter-department integration. - Assures necessary revisions are communicated with the Manager, Medical Staff Services/CVO Office for the ongoing development and implementation of policies and procedures that guide and support the provision of services. - May develop and facilitate the medical staff orientation, as well as other onboarding activities, as requested by the Manager, Medical Staff Services/CVO Office. - Perform other related duties incidental to the work described herein. Qualifications - Education: Work requires analytical, communications, and organizational skills generally acquired through completion of a bachelor's degree program. - In lieu of bachelor's degree, four years relevant experience in Managed Care or Medical Staff Credentialing/Privileging (in addition to the experience requirement for the role). - Experience: One year of experience in a Medical Staff/Managed Care credentialing office. - Degrees, Licensure, and/or Certification: Certification by NAMSS (CPMSM or CPCS) strongly preferred. Company Description Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

• Serve as a point of contact for client planning and coordination • Organize schedules, confirmations, and planning timelines • Coordinate logistics related to meetings, activities, and travel arrangements • Communicate with service providers and vendors when needed • Maintain organized documentation and planning systems • Ensure a consistent and professional client experience

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a skilled and experienced Program Director to lead our team of sales professionals in the healthcare industry. The successful candidate will be responsible for developing and implementing telesales strategies to drive growth and meet sales targets across multiple sites located in Arizona, Illinois, and Washington. The ideal candidate will also help develop and manage talent acquisition, training, engagement and retention strategies. Up to 50% travel may be required. - Develop and execute telesales strategies that drive growth and exceed sales targets across multiple sites. - Manage and motivate a team of telesales professionals to achieve performance goals and objectives while creating a positive culture. - Develop and maintain relationships with internal stakeholders, including sales, marketing, and product teams. - Conduct market research and analysis to stay up-to-date with industry trends and competitive landscape. - Identify opportunities for improvement in the telesales process, including call scripts, training programs, and performance metrics. - Analyze sales data and develop insights to drive strategic decision-making. - Collaborate with cross-functional teams to ensure the successful launch of new products and services. - Ensure compliance with all Medicare regulations and guidelines. - Manage talent acquisition efforts to recruit and retain top talent across all sites. - Have P&L responsibility for each site and ensure that each site meets or exceeds financial targets. - Travel up to 50% of the time to visit each site and attend meetings as needed. Qualifications - Bachelor's degree in business, marketing, or a related field. - 3+ years of experience in telesales or sales leadership roles in the healthcare industry, with a focus on Medicare Advantage. - Strong understanding of Medicare regulations and guidelines. - Demonstrated experience in developing and executing successful telesales strategies. - Proven track record of meeting or exceeding sales targets. - Excellent communication and interpersonal skills. - Strong analytical and problem-solving skills. - Ability to manage multiple priorities and work in a fast-paced environment. - Proficiency in Microsoft Office, Salesforce, and other sales tools. Requirements - Bachelor's degree in business, marketing, or a related field. - 3+ years of experience in telesales or sales leadership roles in the healthcare industry, with a focus on Medicare Advantage. - Strong understanding of Medicare regulations and guidelines. - Demonstrated experience in developing and executing successful telesales strategies. - Proven track record of meeting or exceeding sales targets. - Excellent communication and interpersonal skills. - Strong analytical and problem-solving skills. - Ability to manage multiple priorities and work in a fast-paced environment. - Proficiency in Microsoft Office, Salesforce, and other sales tools. Company Description Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.