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ThirstySprout

Scaling? Build world-class engineering teams that ship high performing custom software products with ThirstySprout

Senior Software Engineer — Customer Experience Platform

Software EngineerSoftware EngineerOtherRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

91 days ago

Salary

0

No structured requirement data.

Job Description

Senior Software Engineer — Customer Experience Platform

ThirstySprout

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind the company’s post-booking experience. Your work will directly impact customers, internal support agents, and the continued expansion of the AI-driven voice and chat platform. - Collaborate closely with Product, Design, AI, Data, and Operations partners to deliver intelligent, scalable customer service systems - Design, build, and improve backend and/or full-stack systems that power the AI assistant platform, internal agent tools, and customer self-serve flows - Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web - Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency - Integrate with external systems such as telephony, CRM, identity, or booking platforms to support both internal use cases and partner deployments - Own features end-to-end — from technical design through implementation, testing, deployment, monitoring, and iteration - Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices - Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction Qualifications - 3+ years of experience in software engineering, ideally building large-scale distributed systems or customer-facing applications - Strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure - Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems - Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar) - Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively - Strong communication skills and comfort collaborating with cross-functional teams - Hands-on experience with AI coding tools and a demonstrated ability to integrate them effectively into your workflow Requirements - Experience with conversational AI, LLM orchestration, or automation systems - Experience building AI-first products (not just using AI as tooling) - Experience building customer service, CRM, telephony, contact center, or workflow automation tools - Familiarity with Scala/Python, React, TypeScript, or modern frontend frameworks - Experience integrating with external systems (telephony APIs, identity providers, payment gateways, CRMs) - Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus

Job Requirements

  • 3+ years of experience in software engineering, ideally building large-scale distributed systems or customer-facing applications
  • Strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
  • Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
  • Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
  • Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively
  • Strong communication skills and comfort collaborating with cross-functional teams
  • Hands-on experience with AI coding tools and a demonstrated ability to integrate them effectively into your workflow
  • Experience with conversational AI, LLM orchestration, or automation systems
  • Experience building AI-first products (not just using AI as tooling)
  • Experience building customer service, CRM, telephony, contact center, or workflow automation tools
  • Familiarity with Scala/Python, React, TypeScript, or modern frontend frameworks
  • Experience integrating with external systems (telephony APIs, identity providers, payment gateways, CRMs)
  • Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus

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