Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. The OSP Controls & Governance team is seeking a skilled and motivated Business Systems Analyst (BSA) to support and enhance our Sitetracker environment, the project management platform used across both Outside Plant (OSP) and Inside Plant (ISP) operations. This role acts as the bridge between business needs and technical solutions, ensuring that Sitetracker and its underlying Salesforce platform are optimized to support the complex requirements of large-scale infrastructure projects. Out BSA will play a key role in analyzing business processes, gathering requirements, and designing solutions that drive efficiency, consistency, and governance. You will work closely with project managers, stakeholders, and technical teams to ensure that system configurations, integrations, and workflows meet operational needs and align with governance standards. As our Business Systems Analyst, you will directly influence how OSP and ISP projects are planned, managed, and delivered. By aligning Sitetracker functionality with business processes, you will drive efficiency, improve data accuracy, and enable better decision-making across the organization. Your contributions will enhance the reliability and scalability of project delivery, supporting both operational teams and executive leadership. This position requires both technical expertise and business acumen. Our BSA will operate independently on key initiatives, while also collaborating closely with project managers, governance leaders, and technical teams. NOTE: We are open to this position working remotely within the United States Responsibilities - Partner with stakeholders to gather, analyze, and document business requirements related to project management processes in Sitetracker. - Translate business needs into clear functional specifications and system configurations. - Collaborate with developers, administrators, and project teams to design, test, and implement solutions in Sitetracker/Salesforce. - Maintain system integrity by monitoring data quality, workflows, and integrations, resolving issues proactively. - Support ongoing enhancements by identifying opportunities for process automation, improved reporting, and system optimization. - Act as a subject matter expert on Sitetracker functionality, providing guidance, training, and documentation to end users. - Develop and maintain governance documentation, ensuring compliance with organizational standards. - Partner with OSP and ISP Controls & Governance leadership to prioritize the systems roadmap and ensure alignment with broader strategic initiatives. Qualifications - Proven experience as a Business Systems Analyst or similar role, with a focus on Salesforce-based platforms. - Hands-on experience in Salesforce configuration, workflows, and reporting (required). - Experience with Sitetracker strongly preferred. - Strong analytical and problem-solving skills, with the ability to translate complex business needs into technical solutions. - Excellent communication skills with the ability to work effectively across business and technical teams. - Familiarity with project management concepts and telecom/infrastructure operations a plus. - Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent practical experience). Skills - Strong communication and collaboration skills with the ability to own an intended result, and communicate in and across teams - Excellent organizational and multitasking abilities, with strong attention to detail in managing day to day tasks and execution. - Proactive problem-solver who tackles challenges head-on, thrives in ambiguity, and confidently drives progress in uncertain areas with moderate supervision and guidance. Miscellaneous Requirements - Strong knowledge of MS Office (Excel, Word, etc.) and Google Suite products. - Travel as required (Less than 10% estimated) for critical meetings. - Approved to work in the United States. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time Estimated Base Salary Range: $77,100 - $118,600 USD/annually. #LI-AF1 The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. Benefits, Rewards & Wellness - Excellent Health, Dental & Vision Insurance - Retirement 401(k) Savings Plan - Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Lead end-to-end project management for complex, multi-workstream engagements including scope, schedule, budget, risk, and issue management • Develop, maintain, and execute detailed MS Project plans with dependencies, resource loading, and elaborated tasks; apply hybrid Agile/Waterfall approaches appropriate to the engagement context • Drive clarity and alignment when project conditions are ambiguous, off-track, or politically complex, including developing recovery plans and realignment strategies when things go sideways • Facilitate project status reporting, executive briefings, and governance checkpoints • Deliver status updates and executive reporting in visually compelling formats that tell the right story for the right audience, not just data dumps • Identify and proactively manage project risks and dependencies across interconnected workstreams • Elicit, document, and validate business and functional requirements through structured interviews, workshops, and process observation • Develop and maintain business process flow diagrams, gap analyses, use cases, and other analytical artifacts that drive clarity, not just check boxes • Assess current state and future state business processes to identify impacts, risks, and opportunities associated with system and operational changes • Translate complex business requirements into clear, actionable specifications for technical teams and system integrators, specifications they can actually build from without three rounds of clarification • Support configuration, testing, and validation activities related to ERP/Workday implementation workstreams, including UAT planning and execution • Use AI tools to rapidly synthesize meeting notes, interview transcripts, and workshop outputs into structured requirements documents, gap analyses, and decision frameworks, compressing days of manual synthesis into hours • Use AI for project data analysis: identifying risk patterns across workstreams, surfacing schedule dependencies, forecasting resource conflicts, and generating early-warning indicators that inform proactive decision-making • Use AI to accelerate the creation of executive-ready deliverables: status reports, briefing decks, business cases, and analytical artifacts, at a quality and speed that traditional approaches can’t match • Use AI as an analytical partner to pressure-test requirements, validate business process logic, identify specification gaps, and stress-test assumptions before they reach technical teams • Continuously evaluate and adopt emerging AI tools and techniques that improve PM and BA delivery, and share innovations with the Liberum team to raise the collective capability • Manage relationships with executive sponsors, steering committees, and cross-functional stakeholders across state agency environments • Engage and build foundational relationships with customers, project sponsors, vendors, and external stakeholders • Coordinate across vendor, state agency, and internal Liberum team members to ensure integrated delivery • Proactively communicate project progress, risks, and value delivered to client stakeholders, ensuring visibility into team contributions throughout the engagement • Coach and mentor client-side staff to build internal PM and BA capability where applicable • Collaborate with OCM, training, and communications teams to ensure PM and BA outputs support adoption and readiness activities • Identify opportunities to create additional client value throughout the engagement lifecycle, not just fulfill the SOW, but actively look for ways to make the client better

• Build end-to-end automated pipelines: data pull → transformation → analysis → narrative → deck/report output • Create automated insight workflows for: • ASO: keyword and conversion funnel insights, category and competitor monitoring, experiment ideas • UA: channel/campaign performance, creative insights, efficiency diagnostics, scaling recommendations • CRM: cohort/retention analysis, segmentation, lifecycle performance, churn and reactivation insights • Work hands-on in BigQuery (including via MCP servers where relevant) to query, model, and validate data • Use AI tools (e.g., Claude Code, Codex, Gemini CLI) to accelerate SQL, analysis, visualization, and narrative generation while keeping quality high • Integrate data via APIs and orchestrate workflows using automation tools like n8n • Produce clear, decision-ready storytelling: concise takeaways, charts with context, and recommended actions • Add guardrails: QA checks, validation rules, and human-in-the-loop review for critical outputs.

• Leading discovery sessions with stakeholders to capture and document service automation and system requirements, ensuring a clear and shared understanding of desired outcomes across the organisation. • Visualising complex concepts through technical designs, service orchestration workflows, system requirements, and business processes to facilitate clear understanding and alignment on business outcomes. • Translating functional requirements into detailed technical specifications, effectively bridging the gap between business and engineering teams. • Owning and prioritising the team's backlog of user stories. • Collaborating closely with engineers to ensure precise communication and refinement of product requirements. • Facilitating agile refinement sessions to drive a shared understanding of project goals and impacts across diverse teams. • Continuously improving existing processes to optimise collaboration and efficiency between business and engineering teams