• Lead end-to-end project management for complex, multi-workstream engagements including scope, schedule, budget, risk, and issue management • Develop, maintain, and execute detailed MS Project plans with dependencies, resource loading, and elaborated tasks; apply hybrid Agile/Waterfall approaches appropriate to the engagement context • Drive clarity and alignment when project conditions are ambiguous, off-track, or politically complex, including developing recovery plans and realignment strategies when things go sideways • Facilitate project status reporting, executive briefings, and governance checkpoints • Deliver status updates and executive reporting in visually compelling formats that tell the right story for the right audience, not just data dumps • Identify and proactively manage project risks and dependencies across interconnected workstreams • Elicit, document, and validate business and functional requirements through structured interviews, workshops, and process observation • Develop and maintain business process flow diagrams, gap analyses, use cases, and other analytical artifacts that drive clarity, not just check boxes • Assess current state and future state business processes to identify impacts, risks, and opportunities associated with system and operational changes • Translate complex business requirements into clear, actionable specifications for technical teams and system integrators, specifications they can actually build from without three rounds of clarification • Support configuration, testing, and validation activities related to ERP/Workday implementation workstreams, including UAT planning and execution • Use AI tools to rapidly synthesize meeting notes, interview transcripts, and workshop outputs into structured requirements documents, gap analyses, and decision frameworks, compressing days of manual synthesis into hours • Use AI for project data analysis: identifying risk patterns across workstreams, surfacing schedule dependencies, forecasting resource conflicts, and generating early-warning indicators that inform proactive decision-making • Use AI to accelerate the creation of executive-ready deliverables: status reports, briefing decks, business cases, and analytical artifacts, at a quality and speed that traditional approaches can’t match • Use AI as an analytical partner to pressure-test requirements, validate business process logic, identify specification gaps, and stress-test assumptions before they reach technical teams • Continuously evaluate and adopt emerging AI tools and techniques that improve PM and BA delivery, and share innovations with the Liberum team to raise the collective capability • Manage relationships with executive sponsors, steering committees, and cross-functional stakeholders across state agency environments • Engage and build foundational relationships with customers, project sponsors, vendors, and external stakeholders • Coordinate across vendor, state agency, and internal Liberum team members to ensure integrated delivery • Proactively communicate project progress, risks, and value delivered to client stakeholders, ensuring visibility into team contributions throughout the engagement • Coach and mentor client-side staff to build internal PM and BA capability where applicable • Collaborate with OCM, training, and communications teams to ensure PM and BA outputs support adoption and readiness activities • Identify opportunities to create additional client value throughout the engagement lifecycle, not just fulfill the SOW, but actively look for ways to make the client better

• Build end-to-end automated pipelines: data pull → transformation → analysis → narrative → deck/report output • Create automated insight workflows for: • ASO: keyword and conversion funnel insights, category and competitor monitoring, experiment ideas • UA: channel/campaign performance, creative insights, efficiency diagnostics, scaling recommendations • CRM: cohort/retention analysis, segmentation, lifecycle performance, churn and reactivation insights • Work hands-on in BigQuery (including via MCP servers where relevant) to query, model, and validate data • Use AI tools (e.g., Claude Code, Codex, Gemini CLI) to accelerate SQL, analysis, visualization, and narrative generation while keeping quality high • Integrate data via APIs and orchestrate workflows using automation tools like n8n • Produce clear, decision-ready storytelling: concise takeaways, charts with context, and recommended actions • Add guardrails: QA checks, validation rules, and human-in-the-loop review for critical outputs.

• Leading discovery sessions with stakeholders to capture and document service automation and system requirements, ensuring a clear and shared understanding of desired outcomes across the organisation. • Visualising complex concepts through technical designs, service orchestration workflows, system requirements, and business processes to facilitate clear understanding and alignment on business outcomes. • Translating functional requirements into detailed technical specifications, effectively bridging the gap between business and engineering teams. • Owning and prioritising the team's backlog of user stories. • Collaborating closely with engineers to ensure precise communication and refinement of product requirements. • Facilitating agile refinement sessions to drive a shared understanding of project goals and impacts across diverse teams. • Continuously improving existing processes to optimise collaboration and efficiency between business and engineering teams

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Salary Range: $22.50 - $36.00 Union Position: No Department Details This is a remote, work from home, position. It is Monday - Friday; day shift with no evenings or weekends. Summary Responsible for training of staff, including updates, releases, and end user training. Position will give input to and provide support for documentation of process flow, process improvement and updating of training curriculum in collaboration with Information Technology. Position will author various policy and procedures and implement procedures with new practice management systems. Job Description Will provide training at centralized and decentralized sites. Position works closely with IT to remain current with applications and software updates. Writes training programs including outline, text, handouts, and tests, and designs lab exercises. Also consults with staff for process improvement and re-training needs. Position also includes developing and maintaining written training materials and assists and develops alternative methodologies for education based on adult learning principles. Will be expected to have a broad understanding of the healthcare revenue cycle. Performs with a high level of customer service focus. Notifies department leadership of identified issues. Will learn multiple software applications; must comprehend, maintain and provide support of all trained modules to end users. Will gain extensive knowledge in healthcare systems and provide support to designated modules that impact revenue cycle. Must be able to manage and prioritize time on a daily basis. Must have proficient communication skills both oral and written, a positive attitude, and a strong and proactive work ethic. Ideal candidate will work well with a team as well as independently. Has vision and values that are compatible with the organization, embraces systems thinking, and is skillful at adapting to and managing change. Understands a systems approach to problem solving and process improvement involving staff. Is self-directed and accountable for ongoing learning and education. Meets expectations of a competent educator. Analyzes payment postings to identify any issues and help identify solutions and new processes. Provides education for the new processes. Communicates EPIC changes and new training. Collaborates with IT and Patient Access to look at claims, identify where issues have arisen and work towards resolving those issues. Serves as a liaison between the business office and clinics, connecting them with the correct PFS service. Serves as a point of contact on more complex issues. Coordinates, develops and provides training within PFS at all enterprise locations including managed and affiliated sites. Must be willing to travel for implementations and new hire training as needed, occasionally with short notice. Will participate in and facilitate calls regarding implementations before and after system transitions and document progress of known issues. Evaluates the effectiveness of training programs developed. Acts as a liaison between business office and facilities and communicates issues identified as being caused by front end processes or workflows. Assists front end staff with questions on system functionality, payment reconciliation, work queues, and other issues as they arise. Demonstrates ability to interpret system problems and provide direction from a training standpoint. Demonstrates effective use of various teaching/learning principles and techniques to meet learner's needs. Demonstrates expertise with content taught. Plans, develops and revises teaching curriculum and instructional documents/presentations for new processes or changes to existing processes. Must have analytical skills to review financial reports and implement a review process to validate and facilitate the change necessary to improve financial results. Will monitor and report the effectiveness of training on employees during the orientation period and implementation of improvement activities. Will assist with accounts receivable projects as needed and monitoring of financial reports to identify system issues and opportunities. Qualifications Bachelor's degree required. Three years of related experience is preferred. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.