• Leading discovery sessions with stakeholders to capture and document service automation and system requirements, ensuring a clear and shared understanding of desired outcomes across the organisation. • Visualising complex concepts through technical designs, service orchestration workflows, system requirements, and business processes to facilitate clear understanding and alignment on business outcomes. • Translating functional requirements into detailed technical specifications, effectively bridging the gap between business and engineering teams. • Owning and prioritising the team's backlog of user stories. • Collaborating closely with engineers to ensure precise communication and refinement of product requirements. • Facilitating agile refinement sessions to drive a shared understanding of project goals and impacts across diverse teams. • Continuously improving existing processes to optimise collaboration and efficiency between business and engineering teams

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Salary Range: $22.50 - $36.00 Union Position: No Department Details This is a remote, work from home, position. It is Monday - Friday; day shift with no evenings or weekends. Summary Responsible for training of staff, including updates, releases, and end user training. Position will give input to and provide support for documentation of process flow, process improvement and updating of training curriculum in collaboration with Information Technology. Position will author various policy and procedures and implement procedures with new practice management systems. Job Description Will provide training at centralized and decentralized sites. Position works closely with IT to remain current with applications and software updates. Writes training programs including outline, text, handouts, and tests, and designs lab exercises. Also consults with staff for process improvement and re-training needs. Position also includes developing and maintaining written training materials and assists and develops alternative methodologies for education based on adult learning principles. Will be expected to have a broad understanding of the healthcare revenue cycle. Performs with a high level of customer service focus. Notifies department leadership of identified issues. Will learn multiple software applications; must comprehend, maintain and provide support of all trained modules to end users. Will gain extensive knowledge in healthcare systems and provide support to designated modules that impact revenue cycle. Must be able to manage and prioritize time on a daily basis. Must have proficient communication skills both oral and written, a positive attitude, and a strong and proactive work ethic. Ideal candidate will work well with a team as well as independently. Has vision and values that are compatible with the organization, embraces systems thinking, and is skillful at adapting to and managing change. Understands a systems approach to problem solving and process improvement involving staff. Is self-directed and accountable for ongoing learning and education. Meets expectations of a competent educator. Analyzes payment postings to identify any issues and help identify solutions and new processes. Provides education for the new processes. Communicates EPIC changes and new training. Collaborates with IT and Patient Access to look at claims, identify where issues have arisen and work towards resolving those issues. Serves as a liaison between the business office and clinics, connecting them with the correct PFS service. Serves as a point of contact on more complex issues. Coordinates, develops and provides training within PFS at all enterprise locations including managed and affiliated sites. Must be willing to travel for implementations and new hire training as needed, occasionally with short notice. Will participate in and facilitate calls regarding implementations before and after system transitions and document progress of known issues. Evaluates the effectiveness of training programs developed. Acts as a liaison between business office and facilities and communicates issues identified as being caused by front end processes or workflows. Assists front end staff with questions on system functionality, payment reconciliation, work queues, and other issues as they arise. Demonstrates ability to interpret system problems and provide direction from a training standpoint. Demonstrates effective use of various teaching/learning principles and techniques to meet learner's needs. Demonstrates expertise with content taught. Plans, develops and revises teaching curriculum and instructional documents/presentations for new processes or changes to existing processes. Must have analytical skills to review financial reports and implement a review process to validate and facilitate the change necessary to improve financial results. Will monitor and report the effectiveness of training on employees during the orientation period and implementation of improvement activities. Will assist with accounts receivable projects as needed and monitoring of financial reports to identify system issues and opportunities. Qualifications Bachelor's degree required. Three years of related experience is preferred. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.

Position Title: Manager, Technology Fundraising Solutions Department: Development Reports to: Chief Development Officer Location: Remote Travel: <10% Salary Range: $80,000 - $121,000 Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The Manager, Technology Fundraising Solutions manages the technology tools that drive fundraising. These tools include Salesforce nonprofit cloud, fundraising systems, and technology platforms to ensure data integrity, ensure accurate reporting, manage prospecting and gift processing, and support fundraising goals through system optimization. This role will be responsible for identifying the right technology platforms for Vibrant’s fundraising needs while staying aligned with Vibrant’s overall technology strategy. Job Duties/Responsibilities: - Manage, maintain and optimize the fundraising CRM System, ensuring data accuracy, deduplication, documentation, and system improvements. - Optimize additional fundraising platforms including Classy, Double the Donation, FreeWill, Data Axle, Salesforce nonprofit cloud, prospecting platforms and and others. - Identify and manage technology platforms and partners. - Create a prospecting process and system for grants, foundations and donors. - Ensure accurate data entry of prospecting, gift processing, and timely data flow between systems. - Build dashboards, reporting tools, and analytics for pipeline management, forecasting, and email and donor cultivation segmentation. - Generate weekly, monthly, and annual reports on fundraising activities. - Provide donor insights and wealth-screening summaries for Individual and Institutional Giving teams. - Assist with major donor moves management and tracking, preparing materials, and prospect research. - Leverage technology tools to develop segmentation models and automated workflows to support donor journeys and digital campaigns. - Partner with Finance, Marketing, Technology and Operations Teams to ensure clean data flow and integration across systems. - Serve as the technical lead for new fundraising innovation tools. - Develop processes and Train Development staff on all technology tools including CRM procedures, data systems, and reporting. - Work with team on prospecting. - Other duties as assigned. Required Skills/Abilities: - In-depth proficiency with Salesforce Nonprofit Cloud and fundraising technology tools specifically Salesforce Accounting Subledger and Atrata’s prospecting tool WeathEngine. - Data management, analysis, and reporting skills. - Strong understanding of fundraising principles and donor engagement. - Excellent organizational, problem-solving, and communication skills. - Self-starter with the ability to work cross functionally. - Ability to work flexibly, potentially outside normal hours to support campaigns Required Qualifications: - Bachelor’s degree - 5+ years of relevant experience - Salesforce Certification - Ability to work EST time zone. Physical Requirements: - Must be able to remain in a stationary position 50% of the time. - Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. - Will frequently communicate over video calls with internal and external stakeholders. We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process. Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.

• Create process design, functional designs, configuration, setups, conversion, testing and documentation • Provide day-to-day administration and end user support of Oracle 11.5.10 application including trouble-shooting application, data, and interface issues; maintains system user-roles and security functionality within applications, resolve break fix issues, liaise with end users and technical resources. • Responsible for day-to-day operations and application support, maintain the service level agreement with higher customer satisfaction for help desk tickets raised by the end users.