Job Description Summary: Provides advanced technical expertise in the analysis, design, implementation, administration, security, maintenance, and support of the department’s Windows Server, Active Directory, and Microsoft 365 environments. The environment is comprised of a multi-site, multi-forest Active Directory infrastructure, and supports Microsoft Exchange-based messaging services, Microsoft SharePoint collaboration services, Microsoft SQL Services, Single Sign-on services, File and Print Services, Microsoft 365, MS Teams, Microsoft-based configuration and software update management systems, systems performance management and infrastructure management tools. Also includes a Cloud hybrid environment with Microsoft 365. Leads and works with users and collaborate with cross-functional teams. Technical expertise with Microsoft 365 to include Azure, Exchange in the Cloud, Teams, rights and roles. Acts as a Subject Matter Expert (SME) for enterprise infrastructure systems and network services platforms, including load balancing, authentication, identity management, and DNS/DHCP/IP address management solutions. Under general direction, incumbents perform work requiring advanced knowledge, often involving multiple phases and significant collaboration. Applies in-depth technical knowledge to independently and innovatively solve a full range of complex and sometimes unusual problems that impact organizational success. Brings industry-level expertise to function, and recommends changes to remain up-to-date or competitive. Establishes processes and procedures to ensure the effective and efficient operation of a complex function. Acts as a technical project leader. Job Description: ESSENTIAL JOB DUTIES: - IT Function Responsibilities: Serves as a subject matter expert (SME) in Active Directory / Windows environment, Microsoft cloud environments (M365, Azure Cloud Services, MS Teams, SharePoint, etc.), and non-Windows systems including configuration, integration, management, performance tuning, and security. Implements and maintains enterprise systems related to application load balancing, authentication and security applications. Acts as SME for hybrid environments involving on-premise and cloud platforms. Functions as a technical resource and integrator regarding Active Directory and Microsoft L3 issues to administrators, programmers, web developers, network security engineers, database analysts, network managers, and implementation teams. Participates in the identification of vulnerabilities and their mitigation and collaborate with security teams to conduct regular vulnerability assessments and implement necessary security measures. Participates in the analysis and design of new or existing infrastructure systems and services. Performs capacity planning, upgrades, and expansion of the environment. - Problem Solving: Troubleshoots and develops technical solutions related to incidents escalated from Tier 1 and Tier 2, addressing new or previously unknown issues. Provides oversight on daily activities to set priorities, function as mentor, helps with problem escalation, and communicates significant problems or issues to management. - Processes and Documentation: Creates and maintains comprehensive system documentation, including architecture diagrams, configurations, and operational procedures. - Project Management: Maintains effective communications with vendors, peers, and clients in support of assigned projects. - Research and Assessment: Researches, evaluates, recommends, and implements new technologies. - Confidentiality: Maintains confidentiality. Handles secure, privileged, sensitive, or confidential information with discretion and in accordance with organizational policies and procedures. Maintains strict confidence to prevent disclosure. Accesses such information strictly for work-related purposes, and ensures that it is securely stored, transmitted, and disposed of in compliance with organization guidelines. NONESSENTIAL JOB DUTIES · Related duties and special project as assigned. Requirements Required Knowledge, Skills, and Abilities: Familiar with standard operating procedures and best practices in the listed technology areas, and rely on experience and judgment to plan and accomplish goals: - Windows Server and Active Directory - Windows Server and Active Directory Security - Windows DFS-N/DFS-R Active Directory integrated applications (includes single sign-on) - Active Directory Group Policy to implement security standards on Domain Controllers, Domain Member Servers, and Domain Member Workstations - Microsoft Azure Active Directory (AAD) and ADFS in hybrid environments - Microsoft Azure Active Directory (AAD) Conditional Access Policies, AAD Connect - DNS services • DHCP services • NTP services - File and Print services - Auditing technologies and tools, and provide reports as needed - Implement security policies and procedures - SCCM and WSUS, for both servers and desktops - Virtualization - High Availability / Disaster Recovery - M365, MS Teams and MS Intune deployment, administration, and integrations - MS Exchange Hybrid - L3 Management - MS SharePoint - L3 Management (cloud and on-prem) - Microsoft CA - PKI - Experience using Microsoft PowerShell across the different Microsoft ecosystem. - Familiarity of the following third-party technologies: F5 LTM/GTM, RSA SecurID, CyberArk, Carbon Black App Control, and Ivanti RADIUS. Cloud Service Knowledge: Familiarity with related Microsoft Cloud services, including Azure services, Microsoft Entra ID, and GraphAPI integrations. - Microsoft Power Platform Proficiency: Understanding of Power Apps, Power Automate, Power BI, Power Virtual Agents, and Dataverse. - Ability to solve intellectual problems of substantial variety and complexity using originality and ingenuity. - Ability to serve as a resource to others in the resolution of complex problems. - Ability to use substantial latitude for independent decision making and action. - Experience working in complex environments with a high degree of organizational effectiveness. Ability to successfully work in a team environment. - Ability to develop relationships with co-workers and employees in other National Academies’ departments. - Excellent communication skills with a proven ability to effectively interact with all levels of employees. Minimum Education/Training Requirements: Bachelor’s Degree in Computer Science or related field, or equivalent knowledge. Minimum Experience: Eight years of related professional experience. Experience of Windows architecture in a multi-site company and project management is preferred. Required Licenses, Certification or Registration: : Advanced IT Industry certifications including, but not limited to, Microsoft technologies (cloud and on-prem), CompTIA, etc., are preferred. Any qualification to be considered equivalent, in lieu of stated minimum, requires the prior approval of the Office of Human Resources. Other Details Supervisory Responsibilities/Controls Reports to Manager, Systems Architecture. General direction is provided. Mental and Physical Capabilities: Ability to be visible on camera for meetings when remote. Ability to use a computer and applicable hardware/software to perform responsibilities. Ability to use multiple technology collaboration platforms, including collaboration tools. Examples: Microsoft Teams, Asana. Ability to Focus/concentrate on tasks and multi-task, when needed. Begin work at the required time, per approved schedule. Ability to lift/carry laptop and other mobile devices between work and home. Ability to commute to work. Ability to travel between National Academies’ facilities and offsite sponsor/partner locations. Ability to work in different time zones, when travel is outside of current location, e.g., when traveling internationally. Ability to perform work responsibilities onsite, where required. Ability to interact in-person with multiple people and large groups. Ability to work in a fast-paced environment and meet deadlines. Ability to use a computer and applicable hardware/software to perform responsibilities. Work Environment This role has been approved for 100% remote status, with occasional travel between National Academies’ facilities and to off-site meeting/sponsor locations. Please note that any remote work arrangement will need to be reviewed and approved. Compensation & Benefits: An estimated compensation range for this position is $101,130 - $176,980. Compensation offered to the selected candidate will be based on the candidate’s relevant knowledge, skills, and work experience, commensurate with compensation of current employees in comparable positions with similar knowledge, skills, and work experience, and subject to budget parameters. Note it is not typical for a candidate to be hired at the higher end of the range. This is a benefits-eligible position. Our Benefits Plan offers competitive and comprehensive benefit options, including medical, dental and vision insurance, life insurance, disability coverage, retirement and savings benefits, leave benefits such as paid holidays and paid personal leave, transportation subsidies, and education assistance. For more information, please click here. Equal Opportunity Employer It is the policy of the National Academies to recruit, hire, transfer, compensate, and promote people in all job categories and to administer all other personnel actions, terms and conditions of employment in a manner that does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, veteran status, or any other characteristic protected by applicable laws. It is also the institution's policy to recruit, hire, promote, and provide reasonable accommodation to qualified individuals with disabilities and covered veterans who are otherwise qualified. Disclaimer The above information is intended to describe the general nature and level of work performed by employees assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Some functions in this description may be specific to a particular unit of the National Academies and not applicable to other units. Job Family: INFO Employee Type: Employee Scheduled Weekly Hours: 37.5 City/State: Remote, Maryland

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - Clarksville, 870 Steel Stock Road and 681 International Blvd Division: Solutions Job Posting Title: Quality Assurance Assistant Time Type: Full Time Responsibilities include: Collaboration with cross-functional teams to address quality issues and drive continuous improvement. Assuring the compliance to standards provided by DB Schenker and the client through internal audits and monitoring the closure of actions defined through trackers and communication. This position will also be responsible for monitoring the processes against set metrics and reporting on trends for proactive responses. Knowledge in quality techniques such as project management, value stream mapping, root cause analysis, risk assessment and technical writing is a plus. Will deploy training to sites for FMEAs, RCCAs etc as well as tracking success. Manage Process Audit Tracker and Follow Up Requirements and Skills:The successful candidate for this role must possess an in-depth understanding of quality assurance, team spirit, successful communication sets with a varying audience, problem solving and must be proficient with computer applications. They should be able to orchestrate multiple projects and be able to prioritize as demand dictates. They will be professional, career driven, detail oriented and have strong analytical skills. They will prepare reports for management and coordinate with site management regarding follow up activities. This position will be remote with estimated 25 % travel.It is beneficial for the successful candidate to have previous experience in the following:● Visual Management ● Continuous Improvement ● FMEA creation ● Value Stream Mapping ● Technical Writing ● Project Management ● Data Analysis ● Capture Gaps through Audits ● Support Site Sustainability ● Development of Process Audits ● RCCA Workshops ● FMEA Workshops ● Process Sustainability DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.

• AI Strategy & Implementation • Design, build, and maintain AI-powered automation systems using Claude, OpenAI, and other LLM APIs to streamline operations across REDs five markets (Hawaii, US Virgin Islands, Turks & Caicos, Key West, and Florida Keys). • Develop and refine prompt engineering frameworks, system prompts, and validation layers to ensure AI output reliability across customer communications, compliance documentation, and operational reporting. • Stay current with rapidly evolving AI tools, frameworks, and best practices; proactively identify and test new technologies that can improve REDs operations, revenue, and guest experience. • Build agentic AI workflows where appropriate, enabling systems to monitor data, flag anomalies, draft communications, and escalate issues with minimal human intervention. • Workflow Automation & Process Optimization • Design and deploy automated workflows using Zapier, Make.com, n8n, Python, and REST APIs to eliminate manual processes across booking, operations, compliance, and customer service functions. • Digitize and automate vessel inspection checklists, safety compliance logs, and operational reporting — transitioning the fleet from paper-based systems to structured digital workflows. • Build and maintain databases (PostgreSQL, SQL, Airtable) to centralize operational data and enable queryable, real-time access to fleet and business performance metrics. • Create executive dashboards and reporting pipelines that provide leadership with immediate visibility into business performance across all markets. • Technology Infrastructure & Support • Serve as REDs primary technology resource, managing Google Workspace and/or Microsoft 365 administration including user accounts, permissions, email groups, security controls, and employee onboarding/offboarding. • Provide responsive technical support to team members across all markets, including remote troubleshooting for staff operating in locations with limited connectivity. • Manage CRM systems (HubSpot/Salesforce) and ensure clean data flow between booking platforms, customer databases, and operational tools. • Evaluate, recommend, and implement software tools and platforms that improve efficiency, with a focus on cost-effective solutions appropriate for REDs scale. • Web Development & Vendor Management • Oversee and manage REDs web development team and/or outsourced development contractors, including setting priorities, reviewing deliverables, conducting code reviews, and holding vendors accountable to timelines and quality standards. • Determine build-vs-buy decisions for technology needs, balancing in-housedevelopment, no-code/low-code tools, and third-party solutions

• Design and build AI-powered tools and internal assistants that help teams automate daily tasks at scale. • Develop AI agents capable of generating reports, summarizing communications, and supporting complex internal workflows end-to-end. • Build knowledge assistants trained on company documentation and internal knowledge bases. • Lead prototyping and experimentation with new AI capabilities, evaluating technical feasibility and production viability. • Architect automation workflows combining LLMs, structured data, APIs, and internal systems. • Develop automation tools that connect multiple platforms used across the company. • Create AI-driven internal dashboards, reports, and operational summaries. • Automate repetitive tasks across departments such as sales, marketing, operations, and support. • Integrate AI systems with internal company tools, including CRM platforms, Slack or Microsoft Teams, Google Workspace or Microsoft 365, Ticketing and support systems, Internal databases and APIs. • Ensure reliability, observability, and maintainability of AI tools integrated with internal platforms. • Define technical standards and best practices for AI development within the team. • Continuously improve AI tools based on feedback from internal teams, monitoring performance and iterating fast. • Evaluate and adopt new AI models, automation tools, and frameworks with a critical and practical lens. • Maintain thorough documentation for AI workflows and automation systems. • Proactively identify new opportunities where AI can increase efficiency across the company and bring structured proposals to leadership.