- Develop an understanding of each client’s business goals, needs, challenges, interests and any compliance or regulatory requirements related to technology use. - Act as the consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client - Respond to client communications and support the transition of existing clients from Managed Service Agreements to one or more stand-alone IT subscriptions, assisting in expectation setting and relationship building with the key decision makers involved - Ensure the list of renewable IT subscriptions with VC3 is accurate - Schedule and prepare the client facing meetings with each client assigned to them based on a cadence set by VC3. Expectation is that these meetings drive alignment to our standards, outline next steps and get customer approval on them - Understand VC3 technology solutions and standards, the client’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment.

About the position: This role serves a critical function within our Smart Replenishment team, which combines automation and machine learning to optimize grocery ordering, driving sales growth while reducing food waste. Crisp is seeking a talented Account Coordinator to support the operational backbone of our highest-touch customer relationships. This role is focused on executing the day-to-day tactical work that keeps accounts running smoothly, allowing Account Managers to concentrate on strategic planning, customer growth, and long-term initiatives. As a primary owner of inbound customer communication and core account workflows, the Account Coordinator ensures customer needs are translated into clear, timely, and actionable outcomes. To succeed in this role, you must be highly organized, comfortable with frequent context switching, and able to manage multiple customer needs within short timeframes. The ideal candidate can execute reliably at a tactical level while continuously identifying opportunities to improve workflows and customer experience. As an Account Coordinator at Crisp, you will: - Own day-to-day customer communication by managing the general inbox; executing requests, conducting investigations, and gathering feedback. - Drive core account workflows, create operational tickets, and push issues through to resolution. - Participate in live customer and internal meetings, take detailed notes, and document decisions and action items. - Maintain and update customer-facing materials and internal documentation - Execute basic technical configurations within the Crisp platform and use AI tools to streamline workflows. Signs of a great candidate for the role (required experiences, skills, capabilities, background, etc.) - 2+ years of experience in Account Management, Customer Success or a similar client-facing role. - Strong verbal and written communication skills, with the ability to clearly translate information into action and synthesize complex topics. - Familiarity with common collaboration and productivity tools, including Slack, shared inbox platforms (e.g. Front), Zoom, Notion, Excel, and Jira. - Experience with analytics tools such as Tableau or Power BI. - Proactive mindset with a strong bias toward action and commitment excellence. - Passion for solving business challenges through technology and enthusiasm for contributing to a fast-growing startup environment. What Makes a Great Fit at Crisp: - Collaboration: You believe the best results come from working together. You share ideas, pitch in, and elevate those around you. - Grit: You’re curious, self-driven, and unafraid to roll up your sleeves. You get the job done even when the path isn’t clear and adapt quickly when things change. - People: You stay close to those we serve. Listening, learning, and building what matters most. - Feedback: You see it as fuel. You give it with care, take it with humility, and use it to level up. - Ingenuity: You solve problems with creativity and speed. You look for ways to streamline, automate, or improve without being asked. We are committed to transparency, diversity, and meritocracy, fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career. We invite you to join us — not just to take on a role, but to help shape a company you’re proud to be part of. Compensation for this role is determined based on a variety of factors, including individual qualifications, professional experience, skills, and geographic location. We are committed to fair and competitive pay, and compensation details and expectations will be shared and discussed with candidates as the hiring process progresses. Applicants must be authorized to work for any employer in the United States. Crisp is unable to sponsor or take over sponsorship of an employment Visa at this time.

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years. Position Summary The Client Delivery Manager is a client-facing role responsible for independently managing operational alignment, performance consulting, and issue resolution for assigned client accounts. The Client Delivery Manager serves as a trusted operational advisor to clients, translating complex operational data into clear insights, recommendations, and action-oriented narratives. This role partners closely with Revenue Services, Client Success, Implementation, and other internal teams to drive alignment across the client lifecycle, while escalating strategically to the Client Alignment Director as needed. Key Responsibilities - Independently own operational alignment for assigned client accounts - Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies - Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities - Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions - Partner with clients to align operational expectations with internal capabilities and constraints - Monitor operational performance indicators and inventory health to identify emerging issues or deviations - Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams - Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up - Track action plan progress and validate effectiveness over time - Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward - Own preparation and facilitation of monthly operational reviews and recurring client touchpoints - Develop agendas, reporting narratives, and discussion materials tailored to client priorities - Lead client discussions with confidence, professionalism, and consultative presence - Document meeting outcomes, decisions, and action items, ensuring clear follow-through - Serve as a consistent and reliable operational presence for assigned client accounts - Partner closely with Revenue Services leadership and operational teams to understand performance drivers and constraints - Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle - Lead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitments - Advocate for client needs while balancing enterprise standards and scalability - Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems - Apply Client Alignment methodologies and standards consistently across assigned accounts - Identify recurring themes, systemic issues, or improvement opportunities across the client portfolio - Contribute to process improvement initiatives, workflow refinement, and documentation updates - Support onboarding and knowledge transfer for new team members as needed - Other duties as assigned Requirements and Qualifications - Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field required - 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or related environments - Foundational understanding of operational workflows, data interpretation, and client support models - Strong written and verbal communication skills with the ability to convey operational information clearly - Demonstrated ability to independently manage client relationships and operational discussions - Strong analytical skills with the ability to interpret data and translate it into actionable insight - Excellent written and verbal communication skills, including client-facing presentation experience - Proven ability to influence without authority in cross-functional environments - Timely and regular attendance - Equivalent combination of education and experience will be considered - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Special Considerations and Prerequisites - Practices and adheres to EnableComp’s Core Values, Vision and Mission. - Consultative mindset with a focus on problem-solving and continuous improvement - Strong organizational skills and attention to detail - Ability to receive feedback and apply it to improve performance and professional growth - Professional presence appropriate for client-facing interactions - Willingness to learn and adapt in a dynamic, evolving operational environment - Demonstrated ability to escalate issues appropriately with clarity and confidence EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital, disabled or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. EnableComp recruits, develops and retains the industry's top talent. As the employer of choice in the complex claims industry, EnableComp takes pride in our continuous commitment to building and maintaining a culture centered around fostering the professional growth and development of our people. We believe that investing in our employees is the key to our success, and we are dedicated to providing them with the tools, resources, and support they need to thrive and grow their career here. At EnableComp, we are committed to living up to our core values each and every day, and we believe that this commitment is what sets us apart from other companies. If you are looking for a company that values its employees and is dedicated to helping them achieve their full potential, then EnableComp is the place for you. Don’t just take our word for it! Hear what our people are saying: “I love my job because everyone shares the same vision and is determined and dedicated. People care about you as a person and your professional growth. There is a genuine spirit of cooperation and shared goals all revolving around helping each other.” – Revenue Specialist “I enjoy working for EnableComp because of the Core Values we believe in. EnableComp stands true to these values from empowering employees to ecstatic clients. This company is family oriented and flexible, along with understanding the balance of work, life, and fun.” – Supervisor, Operations

About Wing: Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents. Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us. About the Role: Wing is looking for a Head of Account Management to join our Partnerships team. This role is based remotely in the United States. In this role, you will architect and lead our global partner success strategy and execution. This is a high-impact leadership position responsible for the health, retention, and growth of Wing’s most critical enterprise partnerships. You will not only manage a team of high-performing Strategic Account Managers (SAMs) but will also serve as a key operator and executive-level point of contact for our partners. You are a visionary leader who thrives in hyper growth environments. You are responsible for ensuring that as Wing scales, our partners don't just use Wing’s technology - they rely on it as a fundamental pillar of their business success. What You’ll Do: Team Leadership, Strategy, and Cross Functional Alignment - Build & Lead: Recruit, mentor, and manage a world-class team of Strategic Account Managers. Set the standard for effective team culture, account excellence, professional development, and performance management. - Scalable Account Excellence: Define the long-term roadmap for the Account Management org. Develop and execute playbooks and processes that will allow Wing to maximize its value to a growing number of partners. - Business Case Development: Develop and garner executive support to pursue new business opportunities in response to partners’ needs. Navigate organizational implications, including resourcing, timelines, and tradeoffs. - Internal Advocacy and Execution: Act as the voice of the partner internally, while providing the cross-functional program leadership necessary to bring new and improved offerings to market swiftly. Collaborate with Product, Engineering, Operations, and other functional leadership to ensure the Wing’s evolving service offering exceeds partner needs. - Strategic Alignment: Ensure the Account Management strategy and plans align with Wing’s overall product, operational, and financial plan. Maintain high-trust and collaborative relationships with cross-functional leadership. High-Stakes Partnership Management - Executive Stewardship: Act as the strategic partner relationship owner, leading engagement with executive-level stakeholders in the retail, technology, restaurant, and healthcare industries. - Complex Problem Solving: Orchestrate cross-functional efforts in response to partners’ real-time technical and operational needs, safeguarding Wing’s reputation for reliability. - Proactive Service Optimization: Drive the continuous improvement of Wing’s service by partnering externally and internally to stay ahead of partner needs. Proactively execute on levers to exceed critical success metrics - including those tied to service quality, end-customer adoption and usage - leading to further account expansion. What You’ll Need: - 15+ years of relevant experience in Account Management and/or Business Development, specifically handling enterprise accounts within technology, retail, restaurant and/or logistics. - 7+ years of direct experience managing and developing high-performing teams in a fast-paced environment. - A proven track record leading accounts with 7-day/week live operations and navigating the complexities of real-world hardware/software deployments. - Expertise in distilling complex technical and operational data and information into clear and actionable insights. You are a master at coordinating cohesive engagement across all partner touchpoints, ensuring that diverse work streams - from frontline operations to C-suite engagement - align into a single, unified partnership narrative. - To balance partner needs with Wing’s broader mission to ensure immediate wins drive, rather than compromise, scalable company-wide growth. - A "founder’s mindset" regarding ambiguity and swift execution. You don’t just survive in chaos; you build the systems that organize it and thrive. You get to the lowest level of detail and are quick to take action. The US base salary range for this full-time position is the salary range below + bonus + equity + benefits. Wing’s salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your location during the hiring process. Salary Range $176,000—$281,000 USD Wing is an equal opportunity employer and it is Wing's policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Employment at Wing is based solely on a person's merit and qualifications directly related to professional competence. Wing does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. If you have a need that requires accommodation during the interview process due to a disability or special need, please let us know by completing our Candidate Accommodations Request Form.