This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion. This position is 100% remote. - Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers - Understand AWS Cloud Technologies and how they are delivered through Mission Cloud - Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers - Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements - Gather technical requirements from customers, including new and existing AWS account details and configurations - Educate customers on current technologies, Mission Cloud services, and industry best practices Qualifications - Experience working in a technical Customer Support, Implementation, or Onboarding role - Ability to work in a project management role - Ability to work with public cloud, preferably with AWS - Ability to communicate regularly with customers over phone or video conference and email - Ability to work with contracts and understand service level agreements - Ability to manage multiple customer onboardings at one time (Example: 10+ Clients) - Ability to work in a fast-paced evolving environment - AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud) Company Description CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours.

Role Description O Programa de Formação em Sucesso tem como objetivo proporcionar um estágio em que todos sejam preparados para uma carreira na área de Sucesso do Cliente (CS), alinhando o seu desenvolvimento ao perfil dos negócios da empresa. Nosso manifesto é "Garantir a melhor experiência através da entrega de resultados é nossa responsabilidade número #1". Buscamos talentos que tenham paixão por relacionamento e que também sejam orientados para resultados e aficionados por dados e processos bem definidos! Quer aprender sobre o que há de mais moderno em CS e trabalhar dentro de um modelo de processos inspirado nas melhores startups do Brasil e do vale do silício? Essa é a sua oportunidade! Com nosso ambiente online, descontraído, tecnológico (e de muita ralação também), vamos te mostrar nosso jeito de desenvolver profissionais altamente qualificados e preparados para o mundo corporativo. Energia, conhecimento e diversão, não faltam por aqui! Qualifications - Estar cursando nível superior em horário NOTURNO OU EAD, com previsão de formatura após ABRIL DE 2028. - Estar cursando graduação em Contabilidade, Administração, Ciência da Computação, Engenharia de Software, Sistemas de Informação ou áreas relacionadas. - Ter disponibilidade para estagiar de 09h até 16h, com 1h de almoço. Requirements - Implementação de ferramentas com os novos clientes; - Acompanhamento do engajamento de clientes (expansão e retenção); - Manter e atualizar informações no CRM da carteira de clientes; - Atuação em projetos de melhoria com o time de CS e áreas parceiras; - Configuração e personalização de Aplicativos; - Ativação e personalização de contas do WhatsApp; Benefits - Bolsa Estágio - Flash Alimentação - Auxílio Home-Office - Segura de Vida - Programa de Indicação Premiada - Bolsa Complementar de 13º - Assistência Funeral Company Description Apenas os candidatos pré-selecionados serão contatados para entrevista. Nós nos esforçamos para responder a todos apesar do alto volume de inscrições que recebemos. Podemos entrar em contato com você no futuro para outras oportunidades que tenham correspondência com suas qualificações e experiência.

• Serve as the ultimate escalation point for complex, business-critical database and cloud infrastructure issues. • Architect enterprise-grade database solutions for customers operating large-scale workloads on DigitalOcean. • Lead hands-on support for database and cloud infrastructure issues across MySQL, PostgreSQL, Redis, MongoDB, Kafka and OpenSearch. • Act as a trusted technical advisor to our largest customers and strategic partners. • Analyze customer database and cloud architectures to identify performance bottlenecks, optimize configurations, and ensure best practices. • Demonstrate strong understanding of database-specific requirements, including schema design, replication, performance optimization, and cloud-native compatibility.

Who We Are Gravwell is a full-stack security and observability platform built for people who need answers from their data—fast. Whether you're hunting threats, investigating incidents, or validating system health, Gravwell gives you the tools and performance to stay ahead. We're on a mission to simplify the SIEM experience without sacrificing power or flexibility. About the Role Gravwell is seeking a highly technical Customer SIEM Engineer to facilitate our Mission Support and onboarding efforts. While the Sales Engineers win the heart of the customer, you are the one who makes the platform fly. You will take the baton from the pre-sales team to lead customers through deployment, configuration, and long-term technical success. As a bridge between sales and engineering, you’ll ensure that every Gravwell instance is tuned for maximum visibility and elite performance. What You'll Do You’ll live at the heart of our customers' infrastructure. Your job is to transform raw data into actionable intelligence. You will lead the "Mission Support" process—onboarding new customers by architecting their data pipelines, hardening their Linux-based deployments, and building the detection logic they need to sleep at night. You aren't just a support tech; you are a detection engineer and a systems architect who ensures Gravwell scales with the customer's mission. Your Responsibilities - Lead the Onboarding Journey: Take full technical ownership of the customer relationship immediately following the sale, moving them from initial setup to a fully operational production environment. - Architect Data Pipelines: Design and implement complex data ingestion strategies using Gravwell Ingesters, focusing on efficient normalization and parsing. - Detection Engineering: Collaborate with customer security teams to build, test, and deploy advanced queries and alerting logic to identify threats and system anomalies. - Systems Engineering: Provide expert-level guidance on Linux system tuning, storage optimization, and resource management to ensure Gravwell clusters perform at peak efficiency. - Mission Support: Act as the primary technical point of contact for complex troubleshooting, helping customers navigate deep-tier technical hurdles in their environments. - Develop Technical Tooling: Write custom shell scripts, utilities, and automation workflows to streamline deployment and data manipulation tasks. - Feedback Loop: Act as a conduit between the customer and our core Engineering team, translating real-world usage challenges into prioritized product features. What We're Looking For - 3–5+ years in a highly technical role such as Security Engineer, SIEM Administrator, or Site Reliability Engineer (SRE). - Linux Power User: You should be comfortable living in the terminal. Deep knowledge of Linux internals, file systems, and performance tuning is a must. - Scripting & Automation: Proficiency in Shell scripting, Python, or Powershell for system management and tasks. - Detection Mindset: Strong understanding of security frameworks (MITRE ATT&CK) and the ability to translate TTPs into functional search queries and alerts. - Log Mastery: Experience with regex, JSON manipulation, and structured/unstructured data normalization. - SIEM Expertise: Hands-on experience managing or deploying enterprise-grade platforms (e.g., Splunk, Elastic, QRadar, or specialized syslog-ng/fluentd architectures). - Project Leadership: Ability to manage an onboarding timeline and guide multiple stakeholders through a technical mission. Nice to Have - Experience with various virtualization and storage architectures. - Knowledge of network protocols (PCAP analysis, Netflow, IPFIX). - Certifications in Security (GCIA, GCIH, OSCP) or Linux (RHCSA/RHCE). Why Gravwell? - Work where your impact is direct, visible, and appreciated. - Full autonomy and trust to solve problems that we may not have known we had. - Flexible remote work setup with a strong support culture. - Access to mission-critical projects and real-world security data. - Help build a better analytics experience. Compensation - Base Compensation Range: $120,000 - $210,000 Don’t meet every single requirement? That’s okay. We believe great teammates can learn new skills. If you have a passion for the command line and a knack for finding the "needle in the haystack," we want to talk to you. Gravwell is built by people who love solving problems together. Remote Position (United States) Gravwell provides our employees with the flexibility to be creative and successful no matter where they are located. We have a flexible approach to work, meaning you can work from home, regardless of where you live within the United States.