Who We Are Gravwell is a full-stack security and observability platform built for people who need answers from their data—fast. Whether you're hunting threats, investigating incidents, or validating system health, Gravwell gives you the tools and performance to stay ahead. We're on a mission to simplify the SIEM experience without sacrificing power or flexibility. About the Role Gravwell is seeking a highly technical Customer SIEM Engineer to facilitate our Mission Support and onboarding efforts. While the Sales Engineers win the heart of the customer, you are the one who makes the platform fly. You will take the baton from the pre-sales team to lead customers through deployment, configuration, and long-term technical success. As a bridge between sales and engineering, you’ll ensure that every Gravwell instance is tuned for maximum visibility and elite performance. What You'll Do You’ll live at the heart of our customers' infrastructure. Your job is to transform raw data into actionable intelligence. You will lead the "Mission Support" process—onboarding new customers by architecting their data pipelines, hardening their Linux-based deployments, and building the detection logic they need to sleep at night. You aren't just a support tech; you are a detection engineer and a systems architect who ensures Gravwell scales with the customer's mission. Your Responsibilities - Lead the Onboarding Journey: Take full technical ownership of the customer relationship immediately following the sale, moving them from initial setup to a fully operational production environment. - Architect Data Pipelines: Design and implement complex data ingestion strategies using Gravwell Ingesters, focusing on efficient normalization and parsing. - Detection Engineering: Collaborate with customer security teams to build, test, and deploy advanced queries and alerting logic to identify threats and system anomalies. - Systems Engineering: Provide expert-level guidance on Linux system tuning, storage optimization, and resource management to ensure Gravwell clusters perform at peak efficiency. - Mission Support: Act as the primary technical point of contact for complex troubleshooting, helping customers navigate deep-tier technical hurdles in their environments. - Develop Technical Tooling: Write custom shell scripts, utilities, and automation workflows to streamline deployment and data manipulation tasks. - Feedback Loop: Act as a conduit between the customer and our core Engineering team, translating real-world usage challenges into prioritized product features. What We're Looking For - 3–5+ years in a highly technical role such as Security Engineer, SIEM Administrator, or Site Reliability Engineer (SRE). - Linux Power User: You should be comfortable living in the terminal. Deep knowledge of Linux internals, file systems, and performance tuning is a must. - Scripting & Automation: Proficiency in Shell scripting, Python, or Powershell for system management and tasks. - Detection Mindset: Strong understanding of security frameworks (MITRE ATT&CK) and the ability to translate TTPs into functional search queries and alerts. - Log Mastery: Experience with regex, JSON manipulation, and structured/unstructured data normalization. - SIEM Expertise: Hands-on experience managing or deploying enterprise-grade platforms (e.g., Splunk, Elastic, QRadar, or specialized syslog-ng/fluentd architectures). - Project Leadership: Ability to manage an onboarding timeline and guide multiple stakeholders through a technical mission. Nice to Have - Experience with various virtualization and storage architectures. - Knowledge of network protocols (PCAP analysis, Netflow, IPFIX). - Certifications in Security (GCIA, GCIH, OSCP) or Linux (RHCSA/RHCE). Why Gravwell? - Work where your impact is direct, visible, and appreciated. - Full autonomy and trust to solve problems that we may not have known we had. - Flexible remote work setup with a strong support culture. - Access to mission-critical projects and real-world security data. - Help build a better analytics experience. Compensation - Base Compensation Range: $120,000 - $210,000 Don’t meet every single requirement? That’s okay. We believe great teammates can learn new skills. If you have a passion for the command line and a knack for finding the "needle in the haystack," we want to talk to you. Gravwell is built by people who love solving problems together. Remote Position (United States) Gravwell provides our employees with the flexibility to be creative and successful no matter where they are located. We have a flexible approach to work, meaning you can work from home, regardless of where you live within the United States.

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. Summary: The vision of the CEM team is to engage with strategic customers to deliver business value and help drive revenue growth. CEMs connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. Your role will be to collaboratively steer the world's largest and most intricate high-tech, cloud-based enterprise software enterprises through their multi-year journey to the cloud with a primary focus on ensuring robust cloud security practices and extending the value of Wiz. This position requires a thought leader who can act as a trusted customer advisor, ensuring seamless collaboration across Wiz teams to deliver transformational outcomes with a paramount emphasis on cloud security. Location Candidates must be located in Central or Eastern time zones. What You’ll Do: Strategic Project Ownership: - Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams. - Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices. Customer Engagement and Advocacy for Cloud Security: - Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements. - Build and grow strong relationships across the org from the day-to-day technicians to the CISO level. - Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time. - Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met. Program Transformation: - Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices. - Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer. Strategic Opportunity Identification and Value Enumeration: - Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units. - Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives. - Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value. Day-to-Day Operations - Ensuring Cloud Security Best Practices: - Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations. - Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer's organization with a strong emphasis on cloud security awareness. - Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz. What You’ll Bring - 5+ years of experience as a CSM, AE, PM or other customer facing strategic role. - Proven track record of working with Fortune 100 customers with cloud-based technology. - Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. - Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility. Benefits Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location. Health & Welfare Benefits - Medical, dental and vision insurance - Home Office Setup reimbursement - Flexible Spending Accounts - Monthly Connectivity reimbursement - Employee Assistance Program (EAP) Financial Benefits - Short- and Long-term Disability Insurance - Life & Accident Insurance - 401(k) Retirement Savings Plan (with employer match) Time Off - Flexible paid time off + 11 paid holidays - Paid leave programs, including parental, pregnancy health, medical and bereavement leave Compensation Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process. This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation. The annual base salary range for this full-time position is listed below. US Base Pay Range $109,600—$122,400 USD Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. • Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. • Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. • Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders. • Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment. • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion. • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR. • Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

• Act as a shared technical resource for CSMs across multiple enterprise accounts • Support CSMs with technical topics related to platform usage, solution design, product functionality, demos and best practice • Provide timely responses to technical questions from CSMs and, where appropriate, directly from customers • Serve as an escalation point for complex 'how does this work' or 'how should we do this' questions • Advise customers on conversational AI best practices, including dialog design, intent modeling, and flow orchestration • Support NLU configuration, training, testing, and optimization • Provide guidance on the application of generative AI and agentic AI concepts within enterprise conversational solutions • Help customers understand platform capabilities, limitations, and recommended patterns • Support customers operating conversational AI solutions within contact center environments (voice and digital) • Provide high-level guidance on integrations with CCaaS, CRM, and backend systems • Help customers troubleshoot issues related to conversation behavior, routing, and experience design • Collaborate closely with Support, Product, Engineering, and Professional Services to resolve customer issues • Identify recurring themes, gaps, or improvement opportunities and feed insights back to internal teams • Contribute to internal documentation, enablement materials, and best-practice guides for CSMs • Help standardize technical guidance across the customer base • Enable CSMs to handle more technical conversations independently over time • Improve internal processes and documentation to support a growing enterprise customer footprint.