As one of Microsoft’s most recognized global partners, Quisitive sits at the forefront of cloud transformation, enterprise data strategy, cybersecurity, and the emerging frontier of agentic AI. Here, consultants and technologists operate on the edge of innovation—supported by a culture that values craftsmanship, open collaboration, and technical expertise. If you’re looking for a place where you can innovate, solve complex problems, and build solutions that make a measurable impact, join us.​ It is a very exciting time of growth for our Managed Services team and we are currently hiring an Associate Helpdesk Consultant to join our growing Helpdesk as a Service team, providing technical support for key clients. This is a remote position but should be located in Central or Eastern time zones. What will my role be? As an Associate Helpdesk Consultant, you are on the front lines of the customer experience—providing high-quality, human-centered support that helps end users stay productive and confident in their technology. You bring strong, hands-on expertise across the Microsoft ecosystem and pair it with a customer-first mindset, clear communication, and disciplined execution. This role is ideal for someone who thrives in a fast-paced, service-driven environment, takes pride in their craft, and sees every interaction as an opportunity to build trust with our customers. - Serve as a primary support contact for end users, delivering timely, professional, and empathetic assistance - Troubleshoot and resolve common end-user issues across the Microsoft ecosystem, including Microsoft 365, Windows, Entra ID, Teams, SharePoint, OneDrive, and basic Intune device management - Clearly guide users through issue resolution, translating technical concepts into understandable steps - Accurately document incidents, resolutions, and knowledge articles to support operational excellence - Work within defined SLAs, managing multiple requests while maintaining attention to detail and quality - Escalate issues appropriately and collaborate with teammates to drive fast, effective resolution - Stay current on Microsoft updates, features, and best practices to continuously improve the support experience Who You Are - Capable & Curious - You bring a strong foundation of technical skills with a bias for action - You enjoy learning, experimenting, and expanding your expertise within the Microsoft ecosystem - You take initiative to understand problems deeply and deliver thoughtful solutions - Professionally Enthusiastic & Collaborative - You show up with optimism, professionalism, and a genuine desire to help - You communicate clearly, calmly, and confidently—especially under pressure - You collaborate openly with teammates and contribute positively to team culture - Growth-Minded with an Owner Mentality - You take accountability for your work and pride in delivering great outcomes - You value feedback and coaching as tools for continuous improvement - You think beyond the ticket, looking for ways to improve processes and the customer experience What's required? - 1-3 years hands-on experience supporting Microsoft 365 environments - Working knowledge of Entra ID (Azure AD), Windows OS, Teams, Outlook, SharePoint, and OneDrive - Familiarity with basic Intune device management and endpoint troubleshooting - Strong analytical and problem-solving skills - Excellent verbal and written communication skills - Experience working in ticketing systems and structured support environments (ServiceNow, etc.) - Comfort working within SLAs and service delivery metrics - Bachelor’s degree or equivalent experience​ - Work hours are 8:00-5:00 Central time weekdays Why Quisitive? - High-impact, interesting work supporting real customers and real business outcomes - A culture of trust, ownership, and craftsmanship, where your contributions matter - Continuous learning through Microsoft certifications, hands-on exposure, and coaching - Opportunities to grow your career within a leading Microsoft partner - A supportive, collaborative environment that values balance as much as ambition US Citizens and Green Card holders are encouraged to apply. We are unable to offer sponsorship at this time. About Quisitive​ ​With significant growth since 2016, Quisitive is rapidly progressing our vision of becoming the leading global Microsoft partner as we continue to expand across the United States, Canada and India. With a diversified delivery model that includes both nearshore and offshore capabilities, our team of Microsoft experts delivers cloud solutions, artificial intelligence and business applications that transform our clients’ businesses and achieve remarkable business outcomes.

What We Can Achieve Together: The Senior Philanthropy Consultant serves as a member of the Philanthropy Consulting team of Global Development, reports into the Director of Philanthropy Consulting, and is the point person running a team of external consultants. The Senior Philanthropy Consultant will lead the management and growth of a bench of external consultants to deliver consulting services to internal philanthropy teams with an improved ability to meet TNC’s ambitious campaign goals. The services would include, but not be limited to, campaign planning and feasibility studies, internal assessments, case development, donor and volunteer engagement, pipeline development, strategic fundraising counsel, and campaign management. They would also be responsible for developing and ensuring the methodology, tools, and resources needed are comprehensive and consistent with TNC’s fundraising approach, in addition to training and coaching the external consultants in their use. The Senior Philanthropy Consultant will maintain expert knowledge of the systems and resources managed by the team; apply this knowledge to coordinate organizational support and plan communications related to these resources; and stay up to date on market trends and best practices to improve services. They will analyze situations, evaluate alternatives, and implement solutions to improve effectiveness. This role is entrepreneurial in the sense that this program is what we make it and ideas and iterative improvements are welcome! ​This is a remote role based in the continental US. Responsibilities: - Decisions may have program-wide impact, affect staff in non-program areas, and bind the organization financially or legally. - Design and lead collaborative, complex, and diversified projects, coordinating the work of other professionals, managing a budget, and ensuring accountability. - Direct or participate in negotiations for complex, high-profile or sensitive agreements. - Field inquiries from prospective clients to understand and match their needs with the services offered. - Ensure compliance with TNC policies and procedures and external requirements (donor/legal/IRS); be alert to ethical compliance issues. - Define the scope of services for prospective clients, including project schedules, project team members and project deliverables. - Facilitate strategic dialogues with senior-level stakeholders, articulating a development vision, synthesize and vet a plan of action, identify key issues, develop potential solutions, and implement plans to deliver targeted outcomes. - Financial responsibility includes working within a budget and negotiating and contracting with vendors. - Maintain confidentiality of frequently sensitive and emotionally charged information. - Manage and implement strategic initiatives with broad impact by collaborating with key stakeholders to enhance overall performance in accordance with short and long-term objectives. - Act independently, resolving complex issues within scope. - Serve as project advisor, supporting project leads, coordinating work of project support staff, and troubleshooting issues as they arise, to ensure consulting projects are on schedule and that deliverables are met. - Mobilize and coordinate resources needed beyond the consulting team, essential to meeting client deliverables, such as but not limited to data analysis, graphic design, and proofreading/editing - Travel frequently and on short notice, and work long hours and weekends. - Work environment involves only infrequent exposure to disagreeable elements and minor physical exertion and/or strain. - Work proactively towards implementing organizational and departmental strategic goals. We’re Looking for You: If you’re looking for a career where you can find purpose and make a global impact, come join our Global Development team as a Senior Philanthropy Consultant. In this role, you’ll partner with staff and volunteers around the world to strengthen fundraising efforts while building and leading a high‑impact bench of external consultants working on what we think is the largest fundraising campaign ever. Come join TNC and help shape the future of philanthropy—apply today! What You’ll Bring: - Bachelor’s degree and 8 years related experience, including 3 years as a consultant to a fundraising program. (Please do not apply without experience working as a fundraising consultant.) - End-to-end fundraising campaign experience. (Please do not apply without this as planning through reporting on campaign results is a requirement.) - Experience analyzing program results. - Experience building and maintaining long-term relationships with fundraising program constituents. - Program management and experience managing cross-functional projects. - People or vendor or contractor management. - Good written communication skills. - Experience working across complex organizations. - Experience, coursework, or other training in current trends in relevant field. - Cross-cultural experience fundraising from donors outside of the US (nice-to-have). - Ability to make strategic decisions based on analysis, wisdom, experience, and judgment. - Ability to train on and direct complex processes and procedures. - Ability to work in partnership with others in a collaborative or advisory role, including senior staff. Salary Information: The starting pay range for a candidate selected for this position is generally within the range of $112,000 – $167,000. This range only applies to candidates whose country of employment is the USA. Where a successful candidate’s actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate's location, qualifications, specific skills, and experience. Please note countries outside the USA would have a different pay range in the local currency based on the local labor market, and not tied to USA pay or ranges. Your geographic location will be confirmed during the recruitment. Who We Are: The Nature Conservancy’s mission is to protect the lands and waters upon which all life depends. As a science-based organization, we create innovative, on-the-ground solutions to our world’s toughest challenges so that we can create a world in which people and nature thrive. We’re rooted in our mission and guided by our values, which include respect for all people, communities, and cultures. Whether it’s career development, flexible schedules, or a rewarding mission, there’s many reasons to love life inside TNC. Want a better insight to TNC? Check out our TNC Talent playlist on YouTube to hear stories from staff or visit Glassdoor. One goal is to cultivate an inclusive work environment so that all our colleagues around the globe feel a sense of belonging and that their unique contributions to our mission are valued. In addition to the requirements in our job postings, we recognize that people come with talent and experiences outside of a job and consider each applicant’s unique experience. Please apply – we’d love to hear from you. To quote a popular saying at TNC, “you’ll join for the mission, and stay for the people.” What We Bring: Since 1951, TNC has been doing work you can believe in. Through grassroots action, we have grown from a small non-profit into one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members, over 400 scientists, and the dedicated efforts of our diverse staff and partners, we impact conservation around the world! TNC offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, a 401(k) plan with an 8% employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits. Learn more about our Benefits and Perks here. We’re proud to offer a flexible work environment that supports of the health and well-being of the people we employ. Our recruiting process includes a rolling interview process to ensure we engage applicants in a timely manner. This means we may review applications in the order in which they are received. Once a strong candidate pool is identified, the role will be unposted. The timeline may vary depending on the expressed interest in the role, so we highly encourage candidates to apply as soon as possible. Employees must submit their application by logging into Workday and applying via the Jobs Hub. The Nature Conservancy is an Equal Opportunity Employer. Our commitment to equal employment opportunity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of all backgrounds, beliefs, and culture. Recruiting and mentoring staff to create an inclusive organization is a priority, and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law. The successful applicant must meet the requirements of The Nature Conservancy's background screening process. Do you have military experience? Visit our U.S. Military Skills Translator to match your military experience with our current job openings! TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please send a note to applyhelp@tnc.org with Request for Accommodation in the subject line.

JOB TITLE: Senior Business Systems Analyst DEPARTMENT: Information Technology STATUS: EXEMPT JOB CODE: 4509 PAY SCALE: $102,000.00 - $110,000.00 ANNUALLY GENERAL DESCRIPTION: The Senior Business Systems Analyst is responsible for translating business data needs into data warehousing and reporting solutions through close collaboration with business teams to identify business requirements enabling data driven decision making throughout the enterprise. TASKS, DUTIES, FUNCTIONS: - This role covers all aspects of the Software Development Lifecycle with respect to data warehousing and reporting solutions. Requirements analysis, report content identification and report functionality analysis, SDLC documentation, and other recommend designs/solutions will be necessary to meet business or other requirements. - Determine and recommend reporting enhancements or improvements for existing as well as new processes through the use of enterprise business intelligence tools to enhance the analysis capability or operational efficiency of various business units within the organization. This includes working across business areas, applications, data domains and technologies. - Document business requirements (BRDs) and functional design specifications (FRDs) for conversions, interfaces and reports. - Drive efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. - Identify functional gaps and opportunities of improvement. - Coordinate and drive issue resolution with cross-functional teams during the design and development process. - Work closely with users to define and document use cases, scenarios and test scripts. - Prepare and execute test plans to ensure solution/design meet business requirements. - Create documentation for processes, training and operational support. - Ensure requirements are delivered in timely stages, allowing the design and development to make the necessary progress. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. - Ensure solutions within the environment follow established guidelines. - Research, define and evaluate data requirements and specifications for departmental projects. - Perform evaluations of data and data structures from disparate systems. Proactively seek opportunities to understand and improve business processes through data business intelligence and data analytics. - Mentors and trains other Business Systems Analyst as needed. - Act as liaison between business clients and technical staff throughout the life cycle of projects or process improvements. Coordinate effectively with IT and other departmental projects analysts and managers. - Stay current with technology trends, solutions and vendors. - Perform other job-related duties as necessary. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: - Effective oral and written communication skills required to interpret, resolve, and document networking problems. - Occasional local, statewide and inter-state travel may be required. - Periodically work extended and weekend hours. - Ability to work under pressure. - Must possess sufficient manual dexterity to operate standard office equipment such as PC, copy and fax machines and telephones. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: All Credit Union Staff - EXTERNAL: Vendors QUALIFICATIONS: - EDUCATION: Bachelor’s degree in Computer Science or related field or equivalent work experience. - EXPERIENCE: Combined minimum 7-10 years’ progressive experience in business requirements analysis and data analysis are key success factors in for this position. High intermediate to expert SQL skills are a must. Previous experience with data modeling, data analysis, data quality analysis and report development desired. Exposure to a diverse enterprise application landscape with a solid understand of how data flows through a business is critical to this position. - KNOWLEDGE/SKILLS: - TECHNICAL: - Must be proficient at analyzing data with SQL, TSQL PSQL or Excel while accessing diverse application architectures and data models. - Ability to access and analyze data in complex data models with little supervision or input is a must. - Scripting experience with Bash, Powershell, Python or Perl desired. - Excellent analytical and technical skills in varied IT technologies. Proficient in software/hardware enterprise technologies, systems integrations and software/hardware release to production methodologies, etc - Excellent complex problem-solving skills. - Ability to quickly comprehend the functions and capabilities of new and existing technologies. - NON-TECHNICAL: - Project and program management capabilities. - Proven experience in executing system and integration testing. - Proficient in requirements definition, evaluation and documentation. - Excellent planning and organization skills. - Strong communication and interpersonal skills, with the ability to influence technical and non-technical parties. - Ability to work with technical and business-oriented teams. PHYSICAL REQUIREMENTS: - Carry and respond to a cell phone 7 days a week. May be able to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance. - Prolonged sitting throughout the day. - Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, software and a variety of hand tools and standard office equipment. - Corrected vision in the normal range. - Corrected hearing in the normal range. A telephone device will be provided if needed. - Occasional bending, stooping, and standing on a stepladder. - Lifting and carrying up to 50 pounds. LICENSES/CERTIFICATIONS: - A valid California Driver’s License is required. - Advanced technical and/or project management certifications (Desired) - Certified Business Analysis Professional (CBAP) #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026

• Collaborate daily with developers, QA, and the Team Leader to clarify objectives, explore scope, and build a shared understanding of the problem and the solution. • Work closely with Product and Stakeholders to understand goals, expected outcomes, metrics, and constraints, ensuring the team has full context. • Support developers during refinement by exploring edge cases, dependencies, technical constraints, and missing details together with the team. • Contribute to defining acceptance criteria and user stories together with the development team, ensuring they reflect collective understanding rather than a handover. • Help model functional flows, states, interactions, and behaviors to strengthen the team’s comprehension of the domain. • Assist QA in identifying expected behaviors, test conditions, and critical scenarios to validate functionality effectively. • Facilitate workshops, conversations, and discovery sessions that help the team reason about the problem space and reduce ambiguity. • Surface risks, trade-offs, and non-functional considerations are collaboratively discussed with Architects, QA, and developers. • Document requirements, flows, and context as part of the ongoing teamwork, not as an upfront artefact; documentation reflects what the team understands and agrees on. • Maintain visibility into the readiness and clarity of work items, helping the team plan with confidence. • Support the evolution of stories as understanding grows; contribute to managing requirement changes and communicating impacts. • Help improve backlog structure and context while keeping ownership and decision-making with the Team Leader and Product. • Increase team autonomy by strengthening analysis, problem definition, and domain understanding within the team. • Facilitate alignment across Product, Architecture, QA, and Development by enabling shared comprehension, not by acting as a gatekeeper.