• Register, monitor, and manage incidents following established procedures • Perform initial diagnostics and coordinate with technical teams for resolution • Proactively inform users about the progress of each incident • Properly document each case to ensure quality and traceability • Work closely with the team and participate in continuous improvement activities

• Responsible for phone-based support and technical assistance for employees. • Responding to inquiries on: user accounts, Active Directory / Microsoft 365, and network issues. • Providing assistance to iPhone users and general support for PC and laptop usage.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Rutgers, the State University of New Jersey, is seeking a Military/Veteran Peer Support Specialist III Military Services of Rutgers University Behavioral Health Care. Under the supervision, the Military/Veteran Peer Support Specialist III provides person centered, culturally competent, and “consumer friendly” services to individuals who contact the Call Center. - Receives telephone, chat, and text requests for service - Undertakes review of the service need of the caller or consumer - Responds by offering peer support and appropriate referrals and disposition - Provides “customer friendly” services, taking initiative in engaging individuals served in an empathic and concerned manner - Develops and maintains a peer to peer relationship with individuals served - Identifies emotional, psychiatric or behavioral changes that may require further support - Utilizes own experiences as a vehicle to connect and establish rapport and relationship building with individuals served - Promptly responds to all service requests - Responds to referrals, inquiries, and other contacts with professionals, outside agencies, and other parties in a professional and cordial manner Company Description

• Serve as a strong advocate for the business segments within IT • Ensure that technology execution aligns with business strategy • Serve as an evangelist to facilitate and drive adoption & delivery of the lean enterprise architecture practice within an agile delivery framework • Continuously study and gain in-depth understanding of health care payer industry best practices, innovation, technologies and trends as well as document and communicate these within the business and IT • Define and evangelize the enterprise AI architecture vision and roadmap • Lead cross-functional teams in the delivery of transformative AI solutions • Collaborate with business and technical teams and leadership to align and map the business vision and strategy to value streams, business capabilities and business functions • Collaborate with segment and domain architects, engineers, and leadership to document the current state architecture, value streams and domain capability models • Apply portfolio rationalization to map and document the coverage between Value Streams, Business Capabilities, and Technology Capabilities and identify opportunities for innovation, as well as reduction in risk, complexity and total cost of operations • Collaborate with technical teams and leadership to define and maintain technology strategies, including intermediate and end state architectures, to align the technology portfolio to deliver the opportunities identified in the technology portfolio rationalization and the business value defined by the business vision and strategy • Create the artifacts and conditions necessary for effective demand management, prioritization of delivery, and capacity planning to create the roadmaps that drive the execution of the technology strategy • Create, catalog, maintain and deliver the documentation and artifacts that describe the principles, standards, policies and methodologies of the enterprise architecture practice • Facilitate and advocate for the adoption and delivery of the enterprise architecture within an agile delivery framework • Validate that execution of the technology strategy fulfills the original intent of the business strategy and vision • Deliver an entry point, filter, path, and guidance for successfully navigating the architecture governance process