At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON You are responsible for delighting our customers with exemplary customer support and technical expertise, specifically during the first 50-90 days of their customer journey. During this sensitive time, you’ll serve as their main point of contact and drive the implementation to graduation. You’ll provide a roadmap of the implementation period to customers, ensure they stick to the required schedule, and ultimately complete their transition to Qualia. You may assess unusual circumstances, devise creative solutions based on limited information or precedent, and adapt your approach to resolve issues. You are equally comfortable navigating ambiguity with senior stakeholders as you are getting into the tactical details of a deployment. We’re looking for the perfect blend of a customer service mentality with the ability to drive results. RESPONSIBILITIES - Independently manage complex customer implementations across diverse segments, evaluating identifiable factors to devise tailored solutions and adapt existing approaches as needed - Become a Qualia software expert in order to help your customers configure their deployments based on their company structure - Work closely with your customers’ GMs and CSMs to align on strategic goals, and show customers the ROI with transitioning to Qualia - Own the implementation strategy end-to-end. Identify root causes of blockers, resolve issues, and suggest variations in approach to accelerate time-to-graduation - Advise less experienced team members on difficult implementation matters and contribute to the evolution of onboarding processes, playbooks, and best practices - Work independently with review at critical points, exercising evaluation, judgment, and interpretation to select the right course of action across a portfolio of concurrent projects - Serve as the “quarterback” during the implementation period to ensure all stakeholders’ needs are being met YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH - At least 3-5 years experience in a relevant customer success role, or title & escrow industry experience. - Good listener who can understand customer needs and communicate Qualia’s value proposition - Ambitious, enthusiastic, tenacious, and a top-performer with a track record of consistently executing on tasks and projects - Experience with Salesforce or other CRM/Project Management tools preferred - Comfortable switching between training and troubleshooting - Strong presentation skills with the ability to keep diverse stakeholder groups engaged during 60-minute working sessions - Ability to get into the weeds and solve problems independently - Strong team player but still a self-starter - Thrives in a fast paced environment and can adjust priorities on the fly - Technically fluent and curious - Strong verbal and written communication skills interdepartmentally and with customers While this role is based in Austin, Texas, we're open to exploring remote possibilities for candidates with relevant title industry experience. WHY QUALIA Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected. We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status. By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice. #LI-Remote

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves serving as a Subject Matter Expert in support of the installation of Luminator’s products to deliver an exceptional customer service experience. - Serve as a Subject Matter Expert (SME) on Luminator’s hardware and software solutions. - Maintain up-to-date proficiency across all company products and services, including installation standards, equipment protocols, and safety guidelines. - Review product prints and specifications to ensure technical accuracy and alignment with client needs. - Lead end-to-end implementation projects, collaborating with clients to define requirements and deliver tailored solutions. - Develop and manage detailed implementation plans, timelines, and resource strategies aligned with project scope and client objectives. - Conduct system assessments to identify integration points, data migration needs, and customization opportunities. - Configure and customize solutions to meet client specifications, ensuring accurate and effective deployment. - Act as the primary point of contact throughout the implementation lifecycle, providing regular updates and addressing inquiries professionally. - Deliver client training and documentation to support effective use and long-term maintenance of solutions. - Build and maintain positive relationships with customers, ensuring satisfaction and trust. - Troubleshoot complex technical issues during implementation, collaborating cross-functionally to resolve challenges efficiently. - Work with site management to verify installations meet specifications and quality standards. - Operate vehicles and field systems safely and in accordance with company protocols. - Partner with sales, product development, and support teams to ensure alignment and a seamless customer experience. - Coordinate work across departments to meet project commitments and drive successful outcomes. - Identify and implement process improvements, documentation enhancements, and opportunities for team knowledge sharing. - Stay current with industry trends, emerging technologies, and evolving implementation methodologies. - Develop and deliver hands-on training courses tailored to equipment types and local operational needs. - Mentor and support the development of future Senior Implementation Specialists. - Document implementation processes and technical configurations thoroughly. - Follow all company field procedures and protocols to ensure compliance and safety. Qualifications - HS Diploma required. - 4+ years prior implementation experience with technical or engineering services, or Military experience in electronics programs may be considered equivalent to this typical qualification. - Proficiency with Microsoft Office applications is required, including but not limited to Word, Excel, and PowerPoint. Requirements - Clean DMV record and valid Driver License. - OSHA training a plus. - Exceptional organization and time management skills. - Driven, self-starter with a sense of urgency and customer focus. - Demonstrated knowledge of service contracts. - Demonstrated ability to show and or train a co-worker on a technical problem or issue. Benefits - Competitive compensation with career growth potential. - Generous time off: Vacation and sick time, 11 company holidays, and 2 floating holidays. - Educational Assistance Program: Robust reimbursement program for professional growth. - Health and wellness: Medical, dental, and vision coverage plus 401k matching.

Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named one of New Jersey's Top Workplaces for 2022-2026! This position is responsible for all inbound inquiries through the implementation call center. This will include clients who have Digital Implementation packages but may also include general questions from clients who have a higher-level implementation package needing immediate assistance. This is a remote role. Primary Responsibilities - Answers queue calls, live chats, inbound department emails - Completes assigned data entry projects with Meevo UI and/or data conversion templates - Covers scheduled milestone calls as required - Covers Scheduled Meevo trainings/webinars as required Secondary Responsibilities - Performs general follow up calls for Implementation Specialists as needed - Responsible for merchant activations - Completing assigned onboarding tickets - Meevo addon / business booster setups - Conducts Meevo trainings as needed to assist client learning - Completes a variety of other “gap” projects as assigned by Implementation Management - Exports data as assigned by Data Services Requirements - AA/AS degree preferred - 1+ years of SaaS Point of Sale support or Implementation experience - Completion of Meevo onboarding and certification courses - Matching PI profile We offer: Paid Time Off (PTO) and Holidays Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2026, along with five (5) paid sick days and one (1) personal day—because we believe in taking care of you! Medical, Dental, and Vision Benefits Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for. Life Insurance Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost—100% on us! Long-Term and Short-Term Disability Insurance Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back—Millennium Systems International covers the full cost of Long-Term Disability at 100%. 401(k) Retirement Plan Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow. Learning & Development Opportunities We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we’re here to support your development every step of the way.

Millennium Systems International is an exciting and dynamic software company based in Parsippany, NJ and was founded in 1987 to provide the beauty and wellness industry with forward-thinking, powerful management software and vital tools. We’ve built a company based on revolutionary technology, outstanding support, and more importantly, a strong passion to educate salon and spa owners on how to sustain success. Our software is utilized in thousands of salons and spas in over 36 countries, processes billions of dollars in transactions per year and is used by hundreds of thousands of users. Millennium Systems International is honored to have been named one of New Jersey's Top Workplaces for 2022-2026! This position is responsible for all inbound inquiries through the implementation call center. This will include clients who have Digital Implementation packages but may also include general questions from clients who have a higher-level implementation package needing immediate assistance. This is a remote role. Primary Responsibilities - Strives to accelerate time-to-value and software adoption, while reducing client churn - Acts as primary points of contact (via phone and email) for an assigned portfolio of clients - Manages new client implementation expectations - Ensures full technical account set-up by assisting with configuration of the database, merchant account, add-ons/business boosters, and configuring compatible point of sale hardware - Handles inbound customer questions from different channels (phone, email, SMS, chat) within established SLAs for response times - Meets regularly with new clients to keep their implementation on track and their questions answered - Strong customer focus on service, satisfaction, enablement, and success - Works with the Data Services Team to schedule and execute conversions - Proactively monitors activity of current customers for signals that require outreach or escalation - Always promotes and upholds the values, mission, and vision of MSI Requirements - AA/AS degree or equivalent work experience preferred - 2+ years SaaS Point of Sale Support or Implementation experience - 1+ years of salon software experience preferred - Beauty Industry (spa, clinic, salon) experience a plus, but not mandatory - Experience with SaaS applications such (Gainsight, Salesforce, Skilljar, etc.) We offer: Paid Time Off (PTO) and Holidays Enjoy a generous 3 weeks of Paid Time Off (PTO) that begins accruing with every pay period from your very first day! Plus, you’ll enjoy ten (10) paid holidays throughout 2026, along with five (5) paid sick days and one (1) personal day—because we believe in taking care of you! Medical, Dental, and Vision Benefits Your well-being is a priority! We offer subsidized Medical, Dental, and Vision plans, with coverage kicking in quickly. It's all about making sure you stay healthy, happy, and well-cared for. Life Insurance Peace of mind for you and your loved ones! We provide Life Insurance and Accidental Death & Dismemberment (AD&D). What’s even better? Millennium Systems International fully covers the entire cost—100% on us! Long-Term and Short-Term Disability Insurance Stay secure no matter what life brings your way. Short-Term and Long-Term Disability insurance. And we’ve got your back—Millennium Systems International covers the full cost of Long-Term Disability at 100%. 401(k) Retirement Plan Plan for your future with confidence! You’ll be eligible to enroll in our robust 401(k) plan. When you do, you’ll enjoy a 100% match on up to 4% of your contributions, thanks to our Safe Harbor plan. It’s our way of helping you build a brighter tomorrow. Learning & Development Opportunities We foster a culture of growth and professional excellence. As part of our benefits, we offer unlimited access to Udemy’s online courses, helping you refine your skills, explore new areas, and advance your career. Whether you're deepening your expertise or learning new technologies, we’re here to support your development every step of the way.