Luminator Technology Group

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves serving as a Subject Matter Expert in support of the installation of Luminator’s products to deliver an exceptional customer service experience. - Serve as a Subject Matter Expert (SME) on Luminator’s hardware and software solutions. - Maintain up-to-date proficiency across all company products and services, including installation standards, equipment protocols, and safety guidelines. - Review product prints and specifications to ensure technical accuracy and alignment with client needs. - Lead end-to-end implementation projects, collaborating with clients to define requirements and deliver tailored solutions. - Develop and manage detailed implementation plans, timelines, and resource strategies aligned with project scope and client objectives. - Conduct system assessments to identify integration points, data migration needs, and customization opportunities. - Configure and customize solutions to meet client specifications, ensuring accurate and effective deployment. - Act as the primary point of contact throughout the implementation lifecycle, providing regular updates and addressing inquiries professionally. - Deliver client training and documentation to support effective use and long-term maintenance of solutions. - Build and maintain positive relationships with customers, ensuring satisfaction and trust. - Troubleshoot complex technical issues during implementation, collaborating cross-functionally to resolve challenges efficiently. - Work with site management to verify installations meet specifications and quality standards. - Operate vehicles and field systems safely and in accordance with company protocols. - Partner with sales, product development, and support teams to ensure alignment and a seamless customer experience. - Coordinate work across departments to meet project commitments and drive successful outcomes. - Identify and implement process improvements, documentation enhancements, and opportunities for team knowledge sharing. - Stay current with industry trends, emerging technologies, and evolving implementation methodologies. - Develop and deliver hands-on training courses tailored to equipment types and local operational needs. - Mentor and support the development of future Senior Implementation Specialists. - Document implementation processes and technical configurations thoroughly. - Follow all company field procedures and protocols to ensure compliance and safety. Qualifications - HS Diploma required. - 4+ years prior implementation experience with technical or engineering services, or Military experience in electronics programs may be considered equivalent to this typical qualification. - Proficiency with Microsoft Office applications is required, including but not limited to Word, Excel, and PowerPoint. Requirements - Clean DMV record and valid Driver License. - OSHA training a plus. - Exceptional organization and time management skills. - Driven, self-starter with a sense of urgency and customer focus. - Demonstrated knowledge of service contracts. - Demonstrated ability to show and or train a co-worker on a technical problem or issue. Benefits - Competitive compensation with career growth potential. - Generous time off: Vacation and sick time, 11 company holidays, and 2 floating holidays. - Educational Assistance Program: Robust reimbursement program for professional growth. - Health and wellness: Medical, dental, and vision coverage plus 401k matching.