• Lead and support up to 100-150 virtual urgent care providers • Monitor provider KPIs (capacity, utilization, quality, and member satisfaction) daily • Maintain frequent communication with providers through check-ins, team meetings, and written updates • Execute daily and weekly provider scheduling • Partner with the Practice Administrator and clinical support teams to resolve scheduling conflicts • Act as the primary point of contact for providers • Ensure providers follow established protocols, documentation standards, and compliance requirements • Identify inefficiencies or recurring issues in workflows and propose solutions • Work closely with the Director, clinical leadership, and provider network support teams

• Own and standardize HCHB workflows across all branches • Establish rules and cutoffs and various escalation pathways for workflow • Identify recurring workflow breakdowns and the associated fixes with branch owners • Create simple SOPs and pathways for all branches to follow • Conduct branch audits and provide coaching • Drive accountability through collaboration with the branch leadership until execution is consistent • Maintain a clear and prioritized backlog of workflow defects and improvements to ensure process improvement for the long run • Partner with the IT team and external vendors to improve workflows that impact changes for process improvement

• Develop and execute the vision and roadmap for pharmacy hub operations aligned with organizational goals • Drive innovation in hub services through technology, automation, and process optimization • Oversee day-to-day hub operations including benefits verification, prior authorization, financial assistance, and patient onboarding • Ensure compliance with regulatory requirements, HIPAA, and industry standards • Partner with IT and product teams to implement digital solutions that streamline workflows and improve patient/provider experience • Leverage data analytics for performance monitoring and continuous improvement • Collaborate with manufacturers, specialty pharmacies, payers, and providers to ensure smooth coordination and service delivery • Serve as the primary liaison for internal and external stakeholders on hub-related initiatives • Build and lead a high-performing team, fostering a culture of accountability, innovation, and patient-centricity • Provide coaching, mentorship, and professional development opportunities

• Develop and maintain comprehensive integration plans, timelines, and workstreams. • Coordinate cross-functional teams (e.g., HR, Finance, IT, Legal, Ops) to drive integration deliverables. • Monitor integrations progress and timelines; escalate risks, delays, or roadblocks to leadership. • Act as the central point of contact for integration activities. • Work closely with business leaders, acquired company representatives, and functional SMEs to ensure alignment. • Communicate regularly with executive sponsors and report on integration progress, KPIs, and milestones. • Collaborate with the M&A team during the due diligence phase to identify integration risks and opportunities. • Lead the development and execution of communication plans for employees of acquired businesses. • Support Day 1 planning and execution to ensure a smooth transition. • Drive execution of synergy capture, cultural integration, system/process alignment, and change management. • Track performance metrics and support post-close reporting and lessons learned.