Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

• Directly manage all aspects of customer service and care with our clients • Independently troubleshoot and repair a variety of high-speed cash-handling equipment • Track and manage parts/tools • Stay abreast of changes in technical and functional elements of GLORY equipment

Expect more. Connect more. Be more at Diebold Nixdorf.  Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations

The Field Service Engineer II interacts directly with the customer at its place of business to develop the methods and processes best suited to meet the requirements of integrating Intelligrated products into the customer’s operations. The Customer Service Engineer provides on-site installation, commissioning, troubleshooting, repair, moderate PLC program modifications, perform preventative maintenance, train customer’s personnel, system audits and installation of various retro-fits to material handling equipment. In addition to the basic services provided, the Customer Service Engineer (Level Two) is responsible for planned and emergency service calls varying from mechanical, electrical, system control issues and may assist with equipment installation and subcontractor management. - Conducts the following: planned/emergency service calls, various rebuilds on equipment, system audits, and preventive maintenance contracts. - Prepares needed tools and reviewing drawings etc. for service calls. - Completes the following reports: service, expense, preventive maintenance contract, and system audits. - Researches part numbers from service calls and researches information related to service/manual readings prior to and during service calls. - Checks retrofits parts orders and rebuild project parts orders. - Communicates with customers on system related issues. - Prepares for services, reviews SOWs, budgets and manpower. - Reviews service reports with the customer. - Updates dashboard incident retrieval - Conducts system walk-downs or walk-throughs. - Assists in training customer maintenance staff. - Completes warranty request forms. - Directs and/or conducts rebuilds on field equipment. - Diagnoses field mechanical and controls programming issues. - Works with Engineering and Parts to file parts requests to solve field issues and works with Engineering to solve system projects. - Communicates with other CSE's, management and engineering to discuss solutions to problems. - Assists Technical Support with mechanical related calls. - Upsells customer on upgrades and new products to enhance efficiency. - Assists in training other CSEs in the field. - May be required to perform other duties as requested, directed or assigned. - Up to 90% overnight US & International travel may be necessary. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  While performing the duties of this job, the associate may regularly be required to do manual tasks which include the use of hands to finger and hand controls. Tasks may also require the ability to talk or hear. The associate may frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Other abilities include possessing the capacity to learn, concentrate, think and read. Oftentimes the associate will be communicating and interacting with others while working. This job description in no way states or implies that these are the only duties to be performed by the associate(s) in this position. Associate(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.