Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Summary: The Dispatch Lead will support the Dispatch Supervisor in scheduling transport for Drivers across the organization in their assigned region. Essential Duties and Responsibilities: • Receive, route, and troubleshoot facility and driver calls. • Enter data and run reports, to include reports related to Motive Care clients. • Schedule client transports to and from facilities. • Be available on call at least two weekends per month. • Attend meetings as required, to include in the absence of the Dispatch Supervisor. • Complete all required reports associated with the Transportation Department. • Ability to respond to emergency situations. • Ensure driver availability when needed. • Ability to work autonomously. • Ability to determine the most efficient routes to specified locations. • Completion of all required trainings as designated by the company and accreditation/licensing entities. • Other duties as assigned. Supervisory Responsibilities Will be responsible for supporting the supervisor with day to day operational needs. Required Qualifications Education, Licensure, & Experience • High school diploma or equivalent required. • Valid Driver’s License with a safe driving record. • Dispatch or Transportation experience preferred, not required. Job Knowledge, Skills, and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Excellent oral and written communication and interpersonal skills • Familiarity of basic auto repairs • Ability to problem solve by gathering and analyzing information • Ability to handle a crisis and or potential risk situation and react appropriately • A working knowledge of federal and state standards as well as regulating body and compliance standards. Physical Demands While performing the duties of this job, the employee is frequently required to talk or hear. The employee is regularly required to sit, stand, use hands to finger, handle, or feel, and reach with hands and arms. The employee is seldom required walk, stoop, twist, kneel, or crouch. The employee must seldom lift and/ or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment This position is remote with the option to travel to corporate facilities and offices. The noise level at corporate facilities and offices is usually moderately quiet & indoors. Incumbent may be exposed to virus, disease, and/or infection from clients in the work environment. Incumbent may be exposed to traumatic situations (i.e. psychiatric). Pyramid CORE Values: We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission. Total Rewards for Full-Time Positions: - Medical, Dental, and Vision Insurance - Flexible Spending Accounts - Life Insurance - Paid Time Off - 401(k) with Company Match - Tuition Reimbursement - Employee Recognition Programs - Referral Bonus opportunities - And More! Want to know more? To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers. Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.

• Respond in a timely and efficient manner to assigned onboarding tasks • During onboarding, support the transition of patients from admissions to treatment by scheduling initial intakes with providers, activating each patient or support’s Equip account, and ensuring a positive start to the treatment journey • Educate patients during onboarding on the Equip treatment model, virtual modality, and time commitment required for successful recovery in order to ensure strong patient/family expectations alignment • Update and manage provider schedules in line with workflows • Collaborate with provider leads to manage instances of provider out of office coverage • Follow established workflows to create a positive, consistent experience for patients / families when scheduling support is needed, as measured by scheduling satisfaction • Conduct proactive outreach to patients with appointment gaps (e.g., no shows / cancellations) in order to support strong intake attendance • Provide input on workflows to identify opportunities for improvements to improve patient satisfaction with scheduling • Complete required documentation within Equip’s digital systems in a timely and accurate manner • Adapt to organizational and/or team needs as required

• Develop, maintain, and continuously improve a robust 3+ year regional demand forecast for OFS, Parts, and Repairs. • Integrate inputs from OTR, ITO, fleet issue leadership, frontline teams, and historical data to create a reliable and actionable demand signal for fulfillment organizations. • Act as the regional voice in strategic planning, ensuring commercial pipeline insights and market dynamics are reflected in operational plans. • Own and evolve the regional S&OP framework including calendars, standard work, and governance routines, ensuring consistency, transparency, and adherence across sub‑regions. • Lead and coordinate the DMR cycle and support the S&OP one (Demand Review, Supply Review, IRR, MBR). • Partner with ITR Operations to sequence outages and demand in line with capacity constraints, utilization, and financial impact. • Influence senior leaders to enable fact‑based decisions on outage prioritization and resource allocation. • Define, track, and report key S&OP KPIs (e.g., forecast accuracy, scenario readiness, capacity utilization). • Build dashboards, analytics, and visual management tools to proactively identify risks, opportunities, and performance trends to help define the regional business strategy. • Drive continuous improvement initiatives that enable the OTR team to deliver more effectively while improving predictability, execution discipline, and customer experience. • Translate frontline feedback and performance gaps into structured CI projects delivering measurable SQDC improvements. • Ensure CI initiatives are fully embedded, sustained, and audited, with clear ownership and benefits realization. • Foster a culture of accountability, standard work, and continuous learning across OTR and partner organizations.

• Manage and support a diverse portfolio of games, from first party and third party developed games. • Oversee daily player support operations, including monitoring support KPIs and App Store reviews, queue health, compiling and analyzing support reports, escalations, follow up on day to day tasks and projects. • Regularly update player support FAQs and help articles to drive effective self-service. • Prepare support vendors for new game releases, updates, and live events to enhance player experience by creating game documentations, agent processes, etc. • Collaborate with producers, developers, QA to understand upcoming releases, features, known issues to support games effectively. • Manage and improve support tools, and working with PS PM optimizing PS CRM and App Store Review Tools focused on automated replies, issue classification tags, self-service, automations. • Work closely with the Community Manager, to address game-specific issues and ensure transparent communication with players through both PS system and social channels. • Monitor agent performance and key metrics, collaborating with support vendor partners to exceed operational excellence and KPIs. • Maintain comprehensive support documentation for internal and external use. • Attend or book necessary meetings with cross-functional partners to ensure the support team is well-informed and prepared to provide excellent player support. • Use analytics to continuously evaluate and act upon KPIs—use data to inform what improvements are necessary to continue to achieve support excellence. • Contribute to player support strategies, processes, and tooling by collaborating with Head of Player Support, Player Support Program Manager, and others.