This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The role will primarily focus on customer support and administrative duties to ensure the effective and efficient delivery of our trademark service. - Corresponding with clients and helping with their trademark questions - Managing client files - Checking for conflicts in trademark matters - Conducting trademark clearance searches - Responding to customer service inquiries by phone and in writing - Preparing invoices and managing billing for clients and lawyers in partnership with the finance department - Evaluating processes and procedures to improve the group’s efficiency, productivity, and communication - Other responsibilities as needed to support Rocket Lawyer Qualifications - Prior trademark experience - 2+ years of customer support or administrative assistant experience - Organized and detail-oriented, with excellent analytical skills - Ability to adapt and willingness to work on a variety of matters - Strong written and oral communication skills - Excellent tech skills, including Salesforce, Microsoft Office, and G Suite applications - Ability to interact effectively with individuals at all organizational levels, including executives and senior management - Exceptional interpersonal skills and highly team-oriented - Ability to work under pressure and handle competing priorities while managing deadlines Requirements - Experience in a high volume filing environment (a plus) Benefits - Comprehensive health plans (including Medical, Dental and Vision insurance for full-time employees) - Unlimited PTO - Competitive salary packages - Life insurance - Disability benefits - Supplemental Optional Life Insurance Benefits - FSA Options Optional - HSA with Company Match - 401k program with Company Match - Wellhub & ClassPass fitness platforms - Comprehensive Pet Insurance options - Financial Wellbeing & Student Loan Program access - Access to additional Mental Health & Wellbeing resources - Pre-tax Commuter/Transit Benefits - Free Rocket Lawyer account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates Interview Process - Recruiter Phone Screen - Role Assessment(s) - Hiring Manager Interview - Panel Interviews - Final Interview Compensation Base salary range by location: - Utah, Arizona, North Carolina, California and Colorado: $48,000 - $52,000 Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.

• Supporting UK Fee Earners remotely via audio/digital dictation across a wide variety of tasks • Preparing and formatting legal documents and correspondence to a high standard • Managing email and telephone communication with clients, courts, and counsel • Coordinating calendars, setting up calls, and managing appointments • Assisting with the preparation of court bundles and legal schedules • Providing timely and accurate monthly reporting on your output

• Manage incoming and outgoing calls and text messages through GoHighLevel • Follow up with new leads and update CRM notes accurately • Send engagement letters and client checklists as needed • Keep client records organized and complete • Provide regular updates to the owner regarding client activity • Coordinate with paralegals for minor administrative tasks (e.g., sending FedEx labels, preparing checklists) • Ensure no leads or tasks fall through the cracks

• Provide remote support for immigration matters (form preparation, filings, calendaring, case tracking, client follow-ups) • Draft, edit, and organize immigration petitions, motions, and supporting documents • Conduct legal research and prepare case summaries for immigration cases • Maintain case management systems (e.g., MyCase, Docketwise, or similar platforms) • Manage communication with clients, USCIS, courts, and third parties • Assist with scheduling, deadlines, and general administrative tasks