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Customer Support Representative – Tier 2

Customer SupportCustomer SupportOtherRemoteSeniorTeam 51-200Since 1996H1B No SponsorCompany SiteLinkedIn

Location

Arizona + 6 moreAll locations: Arizona | California | Colorado | New York | Oklahoma | Tennessee | Texas

Posted

93 days ago

Salary

$18 / hour

Seniority

Senior

English

Job Description

Customer Support Representative – Tier 2

VS Media

• Serve as primary points of contact for customer inquiries across phone, live chat, and email • Provide essential regulatory and compliance support • Handle complex issues escalated beyond Tier 1 • Ensure timely, accurate resolutions aligning with company policies

Job Requirements

  • Mid-level experience in customer support
  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Ability to multitask and handle complex issues
  • Empathetic tone in customer interactions

Benefits

  • Full benefits package including health/dental/vision
  • Attractive 401 K plan

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