It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Systems & Methods, Inc. (SMI) BILINGUAL CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME ASSIGNMENT!! Inbound Call Center SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 54th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned. - Must maintain a general understanding of policies and procedures - Possess strong oral and written communications skills - Knowledgeable in modern office practices, procedures and equipment - Exhibit excellent Interpersonal skills using tact, patience and courtesy - High School Diploma or equivalent required - At least one year prior experience in an area of service delivery, customer service, call center technology, or related field. Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties - Must be proficient in data entry skills including keyboard, mouse and 10 key pad - Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process - Basic knowledge of Microsoft Office - Fluent in English and Spanish is a must In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: - Quiet and distraction-free place in your home to work at a desk/table. - Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots) - Smartphone with Android OS or iPhone for user authentication **Training is virtual and self-directed, allowing you to read the materials and complete the training modules at your own pace. Throughout the process, you’ll have periodic meetings with your Supervisor to discuss your progress, address any questions, and receive guidance. This approach ensures you have the flexibility to learn independently while still benefiting from regular support and feedback. Payrate: $14.50/hr We are looking to fill Full Time day shifts only (between 8am CST and 10pm CST). This will include at least 1 weekend day. Must reside in one of the following states for consideration: AL, FL, GA, KS, MO, NC, OH, SC, TN, TX WV Perks: - Work From Home!!! - 3 week Virtual Paid Training. - Set schedule - Medical, Dental, Vision after 30 days of enrollment for all Full Time employees - 401 (k) - Paid Time Off (PTO) accrual on your first day! - Health Club Reimbursements - Career Growth Opportunities - Wear Your PJs, Fuzzy Socks, Slippers or Flip Flops To Work - Exciting, Fun and Supportive Virtual Work Environment - Coworkers Who Feel Like Family; We celebrate you! We are an Equal Opportunity Employer. We are a Drug Free Workplace. #WeHireVets-Spouse #WelcomeVets

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role: As the Senior Director, Business Development - Customer Integration & Cloud GTM, you will serve as the "Demand-Side Translator" and the critical bridge between the world’s most advanced AI labs and Crusoe’s internal Product, Engineering, and Capacity (DIG) teams. You aren't just closing deals; you are architecting the evolution of our cloud platform. By owning strategic relationships with industry leaders like Dream Security, Cognition, and Character AI, you will integrate complex architectural needs—from networking requirements to storage I/O constraints—directly into our product roadmap and capacity planning. Your work ensures that Crusoe’s infrastructure is built with surgical precision to meet the demands of the next generation of AI. The ideal candidate is a "rare hybrid" who possesses elite commercial acumen and a deep technical foundation in cloud infrastructure. You are the ultimate midfielder, capable of discussing K8s and KV caching with engineers in the morning and negotiating $200M+ TCV compute contracts with C-suite executives in the afternoon. You understand the full vertical chain, from how a utility deposit in Texas impacts silicon supply to how a GPU allocation influences the final product delivered to the customer. This is a full-time position dedicated to aligning the future of computing with the future of the climate. What You’ll Be Working On: - Strategic Deal Orchestration: Lead and close nine-figure, multi-year compute and managed inference deals with the world’s top AI developers to drive massive-scale revenue growth. - Customer-Driven Roadmap Integration: Translate the highly technical requirements of "whale" clients into actionable directives for Crusoe’s Product and Engineering leadership to ensure our platform stays ahead of market needs. - Cross-Functional Synchronization: Partner closely with the Data Center Infrastructure (DIG) and Energy teams to map customer model architecture impacts directly to power procurement and site planning. - GTM Strategy & Commercialization: Drive the go-to-market motion for complex new offerings, including Managed Inference, Managed K8s, and Bare Metal clusters, ensuring Sales and Marketing are equipped to win. - Stakeholder Management: Act as a technical authority and lead negotiator, influencing C-level executives both internally and externally to align long-term infrastructure investments with customer demand. - Process Improvement & Risk Mitigation: Identify potential bottlenecks in the silicon supply chain or power allocation early, developing strategies to mitigate risks before they impact customer delivery. What You’ll Bring to the Team: - Extensive Cloud Deal Experience: A proven track record of structuring and closing complex, massive-scale cloud consumption deals exceeding $100M in Total Contract Value (TCV). - Technical Authority: Practical, deep-seated knowledge of AI workloads, distributed computing frameworks (Slurm, Kubernetes), high-performance networking (RDMA/InfiniBand/RoCE), and storage architectures. - Professional Experience: At least 5+ years of high-level experience in Product Management, Business Development, or Strategic Partnerships within the technology sector. - Hyperscaler Background: Previous leadership experience at a major hyperscaler (AWS, GCP, Azure), a leading AI startup, or a top-tier cloud infrastructure provider. - Industry Expertise: Deep knowledge of AI infrastructure and cloud computing, paired with a genuine enthusiasm for how these technologies are reshaping the global energy landscape. - Elite Communication: The ability to simplify complex technical concepts into strategic business value for internal and external executive audiences. - Education: A Bachelor's degree is required for this position. Bonus Points: - Advanced Degree: An MBA is strongly preferred to bolster the financial and strategic requirements of the role. - Consulting Pedigree: Experience at a top-tier strategy or management consulting firm is highly valued. - Vertical Knowledge: Specialized understanding of power systems, utility operations, or energy-driven infrastructure. - Extended Experience: 8+ years of experience navigating the intersection of hardware, software, and energy markets. - Network: Existing deep relationships within the "Tier 1" AI lab ecosystem. Benefits: - Industry competitive pay - Restricted Stock Units in a fast growing, well-funded technology company - Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents - Employer contributions to HSA accounts - Paid Parental Leave - Paid life insurance, short-term and long-term disability - Teladoc - 401(k) with a 100% match up to 4% of salary - Generous paid time off and holiday schedule - Cell phone reimbursement - Tuition reimbursement - Subscription to the Calm app - MetLife Legal - Company paid commuter benefit; $300 per month Compensation Range Compensation will be paid in the range of up to $251,600 -$296,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. #BI-Remote #LI-Remote About the role: Enova operates multiple consumer lending brands, each featuring distinct offerings and customer criteria. As a Customer Service Representative, you will participate in an in-depth 4-week training program to specialize in a specific brand. Following the completion of training, you will manage inbound calls from customers while delivering exceptional customer service Responsibilities: - Respond to incoming customer calls, addressing their questions and providing service - Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services - Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience - Uphold exceptional customer service standards through articulate and effective verbal and written communication - Keep customer accounts meticulously updated with accurate information Requirements: - Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments. - Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions. - Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills. - Comfortable utilizing new technology and have a proven ability to excel in a remote work environment. Compensation: The budgeted hourly rate for this position is $17.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in Company benefits, described in more detail here. This role is entirely remote; however, candidates must reside in the state of AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY. Benefits & Perks: - Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results. - Health, dental, and vision insurance including mental health benefits - 401(k) matching plus a roth option (U.S. Based employees only) - PTO & paid holidays off - Sabbatical program (for eligible roles) - Summer hours (for eligible roles) - Paid parental leave - DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova) - Employee recognition and rewards program - Charitable matching and a paid volunteer day…Plus so much more! About Enova Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions. Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Experience Specialist, you will have the opportunity to make a positive impact with our customers every day. This multi-faceted role allows you to build strong customer-facing skills by interacting directly with our partners, work with a high-performing team to solve complex problems, and develop your own style for delivering outstanding customer service. - Manage a queue of requests from live customers through Zendesk - Independently troubleshoot and resolve complex customer requests - Present clear action plans and recommendations to help users resolve their issues - Connect with customers over the phone to discuss and troubleshoot questions or concerns about the platform - Monitor enterprise customer escalations and overall customer health, including meeting with internal cross-functional teams or key stakeholders from enterprise customers when needed - Support your teammates on customer escalations and share best practices to reduce resolution time, drive customer satisfaction, and anticipate future issues - Partner closely with Customer Success, Product, QA, and Engineering throughout the support process - Provide guidance to customers on configuration options and process-related questions - Contribute to best practices, methodologies, and other materials aimed at improving the customer experience - Provide feedback and insights that help inform product development and improvement priorities - Participate in the on-call rotation for after-hours support as required Qualifications - Minimum of 2 years of experience in technical support or customer service in a software or SaaS environment - Proven track record of success in technical support or technical client services - Comfort working with tools such as Microsoft Office, Zendesk, JIRA, Confluence, Slack, and AI products/tools - Exceptional problem-solving skills and a creative, curious mindset - Strong written and verbal communication skills - Ability to empathize with customers and remain calm and effective in critical situations - Desire to work directly with customers and passion for providing an exceptional experience - Comfortable working in a fast-paced, evolving environment - Experience supporting SaaS applications strongly preferred - Experience in healthcare or home and community care considered an asset - Bilingualism in French and English considered an asset - Bachelor’s degree in a related field (such as Health Informatics, Science, Business, Humanities, Engineering, or similar) is preferred Benefits - Equity in a well-funded, scaling company - Comprehensive health benefits, telemedicine, and lifestyle spending accounts - Parental leave top-up and family support programs - Inclusive by Design: We celebrate diverse perspectives and foster belonging through our DEIB initiatives Location and Work Model This role is remote within the United States but may require occasional travel to visit offices in Canada. At AlayaCare, many of our roles follow a hybrid model with set in-office collaboration days, and we value in-person connection where possible to foster innovation, learning, and teamwork. For this position, you will primarily work remotely while collaborating closely with colleagues and customers across multiple time zones. Ready to Join Us? Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you? Share this posting with someone who might be a great fit. AlayaCare uses AI tools during our hiring process to support fair, consistent, and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically, you may request a human review. We’re committed to creating a workplace where everyone belongs. If you require accommodation during the application process, please reach out to talentacquisitionteam@alayacare.com.