• Provide expert guidance and drive continuous enhancement of technology business management processes • Research and provide thought leadership and guidance to the rest of the team • Maintain positive relationships with technology stakeholders and vendors, partner closely with others to define and maintain service level agreements (SLAs), objectives and key results, and other performance metrics • Analyze data to detect trends, make recommendations, and provide reporting requirements for TBM processes supported • Design ways to identify and document process measures, issues and opportunities, adherence, and waste in the processes supported • Lead efforts to develop standard operating procedures and process optimization initiatives driven by best practices and industry trends • Provide guidance, coaching, training, and mentorship to more junior level analysts and assist them with complex tasks • Develop relationships with cross-functional teams including finance, legal, sourcing, and security to ensure processes remain compliant with company regulations and process requirements • Deliver clear and actionable reporting through a strong understanding of database structure, data modeling, data visualizations and while using SQL to extract, combine and normalize data • Translate business requirements into system functionality and solutions through close collaboration with engineering teams or other implementation partners • Provide thought leadership across processes and tools to ensure holistic solutions are delivered in support of product and resource operations management • Drive TBM process improvement and implementations including providing expert level review and sign off of test scenarios/plans and training content • Lead collaboration with cross-functional stakeholders to support alignment and synergy of processes and procedures • Lead execution of the team roadmap, driving improvement of process and tool usage based on best practices and industry trends while aligning to overall technology strategy

• Manage routine client configurations and non-complex updates. • Support onboarding and integration for new clients. • Collaborate with internal teams to ensure configuration changes align with workflow requirements. • Reduces configuration errors and minimizes rework. • Maintains system reliability through standardized procedures. • Define and execute configuration specifications for new and existing customers. • Collaborate with Sales, Client Success, and Implementation teams to ensure a streamlined onboarding process. • Help create, document, and maintain configuration processes and templates. • Communicate key insights and findings to Operations, Product, and Client Success teams. • Work with Client Success and Support teams to effectively communicate any configuration updates. • Participate in meetings regularly with managers and cross-functional teams to assess issues and identify improvements. • Troubleshoot and resolve configuration issues. • Provide technical support to clients and internal teams for configuration-related issues or challenges. • Provide regular reports on configuration progress, issues, and resolutions to management and Client Success team. • Identify and implement improvements to configurations to enhance efficiency and reduce errors. • Collaborate with Product team to suggest enhancements or new features based on configuration challenges. • Configuration Success Rate – The percentage of configurations that are successfully deployed and meet client expectations on the first attempt. • Support Response Time – Average time taken to respond and resolve configuration-related support requests. • Customer Satisfaction – Satisfaction ratings from clients regarding the quality and timeliness of configuration updates. • Documentation Quality – Percentage of configurations documented fully and kept up to date.

Role Description We are looking for a Supplier Enablement Analyst with technical aptitude to join our global Invoice Management Transformation team and support our digital invoicing onboarding activities. In this role, you will help guide external suppliers through a structured onboarding process, explain technical requirements clearly, and ensure each step is completed successfully. You will collaborate with internal teams, including Procurement and Digital (Technology), and will receive training on relevant technical and process aspects. Responsibilities - Supplier Onboarding: - Support the end-to-end technical onboarding process for suppliers, by following a standardized onboarding plan. - Accurately track the progress of multiple suppliers at once, using internal tools. - Identify delays early and escalate risks or issues promptly to the team lead. - Technical Aptitude: - Understand and review simple structured data or code-style formats (e.g., XML) with suppliers. - Perform simple, guided system configuration steps needed during supplier setup (no prior system experience required). - Communication & Relationship Management: - Communicate professionally with suppliers (Finance and Technical) in English and Spanish via email and virtual meetings. - Build rapport with suppliers, answer questions, and provide clear explanations. - Collaborate with global team members to share knowledge, provide updates, and resolve supplier questions. - Facilitate online supplier webinars and training sessions. Qualifications - Ability to understand and review simple code-style formats (e.g., XML). - Effective communication skills in English and Spanish. - Comfortable engaging with external suppliers and building trust. - Organized, detail-oriented, and able to manage several tasks. - Team-oriented with a collaborative mindset. - Confident presenting or leading virtual sessions. - Bachelor’s degree in Business Administration, Supply Chain, Engineering, IT, or related field — or equivalent experience. - Experience in customer service, operations, support, or procurement is a plus but not required. Benefits - On-the-job training, for relevant technical and process knowledge. - Opportunity to develop in supplier management. - Supportive team environment. - Exposure to global teams and transformation initiatives. What Success Looks Like - Suppliers complete onboarding steps smoothly and on schedule. - Clear, professional communication with suppliers and internal teams. - Issues are flagged early and escalated appropriately. Company Description Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries. With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software.

Role Description In this role, you’ll make timely, accurate, and customer-focused claim decisions. You’ll collaborate with clinical, vocational, financial, and employer resources to gather and analyze data, compare it to policy terms, and determine claim outcomes. You may also support claim settlement efforts, ensuring optimal outcomes and compliance with regulatory standards. What you will do - Evaluate new and ongoing LTD claims promptly and accurately. - Analyze medical, vocational, and financial information against policy terms and procedural guidelines. - Apply contract language and procedural guidelines to claim decisions. - Document claim decisions thoroughly in the system. - Communicate effectively with internal and external stakeholders. - Build and maintain claim management plans for optimal outcomes. - Identify and support settlement opportunities as applicable. - Collaborate with internal resources (e.g., Actuaries, CPAs, Medical Clinicians) to support claim adjudication. - Ensure compliance with ERISA, HIPAA, Fair Claim Settlement Practices Acts, and other statutory regulations. - Deliver empathetic, customer-first service throughout all interactions. - Foster a collaborative and professional team environment. Qualifications - High School Diploma required; college degree preferred. - 3+ years of LTD claims experience required. - Experience with LTD Claim settlement efforts is a plus. - Solid understanding of disability claim processes, medical terminology, and legal/regulatory frameworks. - Proven analytical, negotiation, and conflict management skills. - Strong judgment, attention to detail, and a commitment to compassionate service. - Excellent written and verbal communication skills. - Ability to work independently and as part of a team. - Proficiency in the Microsoft Office Suite. - Experience with Fineos a plus. - Pursuing a NY Independent Adjuster license or industry designations (e.g., FLMI, CPDM) is a plus. Requirements - Employer work visa sponsorship and support are not provided for this role. - Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days and ten paid holidays. - Give back to your community and double your impact through our company matching.