Company Description We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Tier 2 / Tier 3 Support Engineer (West Coast Hours – 100% Remote) We’re a growing Chicago-based IT consulting company with clients across the country, including a strong presence on the West Coast. Because of that, we’re looking for someone who enjoys digging into technical problems and getting things solved, someone who can jump into a ticket queue, take ownership of issues, and see them through to resolution. This role is fully remote and focused on supporting our West Coast clients during their business hours. If you enjoy troubleshooting, figuring out why something broke, and being the person that finally fixes the issue everyone else couldn’t, you’ll fit in well here. What You’ll Do - Work through support tickets for our West Coast clients during Pacific Time business hours - Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues - Support Microsoft environments including Windows servers, Microsoft 365, Azure, and endpoint systems - Diagnose networking issues involving firewalls, VPNs, routing, and connectivity - Take ownership of problems whenever possible - Communicate clearly with clients and keep them informed while issues are being resolved - Document solutions and help improve internal processes and knowledge base articles - Collaborate with the rest of our engineering team when problems require a second set of eyes What We’re Looking For - Prior experience working at a Managed Service Provider (MSP) - Strong troubleshooting ability and a genuine interest in solving technical problems - Solid experience with Microsoft 365, Windows Server, Active Directory, networking, and endpoint management - Ability to work independently and manage a ticket queue without constant supervision - Comfortable communicating directly with business clients - Someone who enjoys learning and figuring things out rather than passing problems along Work Details - 100% remote, work from home - No travel required - Schedule aligned with West Coast business hours (Pacific Time) - Collaborative, supportive engineering team We’re looking for someone who takes pride in being the person that fixes the tough stuff. If you enjoy solving problems, helping people, and working with a team that values strong technical skills and good communication, we’d love to talk. Qualifications MSP experience required. Additional Information All your information will be kept confidential according to EEO guidelines. - Compensation: USD 70000 - USD 85000 - yearly

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Technical Analyst to join our team. The ideal candidate can translate business requirements into clear technical specifications and process flows, understands data and system integrations, and effectively bridges stakeholders and engineering teams. Strong analytical skills, SQL proficiency, and experience with enterprise SaaS and AI/ML concepts are key to success in this role. - Translate business requirements into clear technical specifications, user stories, and acceptance criteria - Develop process maps that document data inputs, outputs, integrations, and key decision points - Analyze data flows and system integrations across enterprise SaaS solutions - Facilitate prioritization discussions between stakeholders and engineering teams and manage work intake processes - Partner with engineering teams in an agile environment to ensure solutions align with business objectives - Evaluate AI/ML use cases, assess model outputs, and document POC findings and feasibility assessments Qualifications - 5+ years of professional experience in technical analysis, business systems analysis, or related roles - Proven ability to translate business requirements into detailed technical specifications, user stories, and process documentation - Strong understanding of data flows, system integrations, and enterprise-level SaaS platforms (experience with Oracle environments preferred) - Proficiency in SQL with hands-on experience exploring and analyzing data in platforms such as Databricks - Experience working in agile environments and partnering closely with engineering teams to deliver solutions - Excellent communication, facilitation, and stakeholder management skills, with the ability to bridge business and technical teams in a fast-paced environment Requirements - Schenectady, New York - 100% Remote for the right candidate Benefits - Salary Range: $105,000 - $140,000+ - Salary is negotiable and the range can be increased based on qualifications, certifications and experience - Free Health Insurance Option for all (Single, 2 - Party and Family) - 401k Safe Harbor Plan - Profit Sharing Program - Generous PTO - Maternity / Paternity Leave - Side Hustle Opportunities - Certification Reimbursement and Bounty Programs Other Information - The work hours will be approximately 9:00 am to 5:00 pm EST, depending on workload, with the occasional late night when a tight deadline calls for it - We work for security-conscious clients, thus background checks will be required - Salary dependent upon experience

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is categorized as a Contract/Consultant role. Typically, you'll be working from 9:00 AM to 6:00 PM Eastern Time, Monday to Friday, with opportunities for additional hours based on operational needs. A strong command of the English language, both spoken and written, is essential for this role. In a dynamic and demanding environment where results matter, the Legal Billing Analyst will play a crucial role in managing the legal budget. This includes: - Overseeing tracking, reconciling invoices, and ensuring prompt payment processing to external law firms. - Examining the budget to confirm adherence to company policies and agreed-upon fee arrangements. - Soliciting billing projections and forecasts for ongoing cases, aiding in effective financial planning and budgeting. - Compiling comprehensive reports on legal billing expenditures, trends, and potential cost-saving measures for senior management. - Evaluating legal invoices to guarantee consistency with the corresponding engagement letter and litigation tracking reports. - Tracking and reporting on the financial information received from law firms. - Handling additional projects and responsibilities as assigned. Qualifications - Prior experience in accounts payable, legal billing, or auditing, ideally within the United States. - A degree in Business Administration, Accounting, Auditing, or Finance. - Outstanding organizational and communication skills, both written and verbal, along with strong computer proficiency. - Capability to thrive in a dynamic, fast-paced environment while managing multiple projects at once. - Detail-oriented and resourceful, demonstrating exceptional follow-through abilities. - Skilled in Microsoft Office, Power BI, and Adobe applications. - Able to build and nurture effective working relationships both within the team and with external partners. Benefits - USD Salary - Enjoy Paid Time Off - Work 100% Remotely Company Description At World Business Lenders (WBL), we specialize in offering flexible, short-term commercial loans that are secured by real estate, catering to a diverse clientele of small and medium-sized businesses across the United States—especially those who may not have access to conventional funding.

Job Summary An exciting opportunity has arisen to join Chevin Fleet Solutions Support team as a Senior Application Support / Escalation Analyst based remotely in the US.  We are looking for a customer centric, enthusiastic individual who has experience of providing exceptional support and who is looking for their next step in their career. Job Description Who we are and what we do?  For 30 years, Chevin have been developing and delivering innovative software solutions for the global fleet management industry. Our products and services are used by some of the world’s leading companies such as Porsche, Ford, and Volkswagen through to global freight businesses and local authorities. We have built a powerful platform that allows businesses to efficiently manage the complete lifecycle of a fleet, streamlining processes, improving performance and ensuring compliance. Using multiple micro-services, we can deliver a modularized suite to manage everything from vehicles and assets, all the way to people, drivers, and technicians.   What’s the culture like?  Our focus from day one has always been to entice and excite the best talent globally and support them to do great things across our five locations. Creativity, solving problems, passion for our customer’s experience and a pride in our work drives constant innovation. Our teams embrace change to help us scale and realise our goal of creating next generation applications and ensuring we deliver exceptional customer value and experience.   What we need  An exciting opportunity has arisen to join Chevin Fleet Solutions Support team as a Senior Application Support / Escalation Analyst based remotely in the US.   Chevin are recognised as the world leading Fleet Management software provider with offices in the UK, Belgium, France, Australia and America, having customers in over 180 countries around the world. What you will be doing in the role:  - You will be providing application support for our Fleet Management Solution and will manage your own tickets. - As first point of escalation, you will have responsibility for managing and diffusing escalations. You will own and lead escalated tickets, requiring advanced expertise or cross‑team coordination. - Taking ownership of incidents and thoroughly investigating by means of replication or background analysis of the incident to provide a solution. - Deliver high‑touch, “white glove” support to platinum‑level customers, including proactive ticket reviews and enhanced communication. - Serve as a subject‑matter expert for complex application behaviours, integrations, and customer workflows. - Collaborate closely with Engineering, Cloud Infrastructure, and Product teams on recurring or critical issues. - Lead post‑incident reviews and contribute to the continuous improvement process. - Champion the use of help centre content to promote customer self-service wherever possible. - Improve knowledge base, documentation, best practices, and internal troubleshooting guidelines. - Support onboarding and upskilling new support team members. - Mentor and guide Application Support Analysts, providing coaching, training, and knowledge sharing. - Ensuring that all communication is professional, empathetic and courteous and you are working to continuously ensure the company’s high standards of customer service. - Identifying bugs in the system and logging the incidents with detailed replication steps to the development team to correct. - Use of Microsoft SQL Management Studio to query table data to extrapolate the cause(s) of issues. - Occasional travel may be required. To be successful you must: - Be analytically minded, a great problem solver and have excellent attention to detail. - Be comfortable working independently as well as being a dedicated team player - Have proven experience in technical customer support and working in an application support role, preferably supporting B2B SaaS products - Have strong experience and understanding of how SaaS products work and are architected - Be a strong communicator, promoting teamwork and collaboration with all levels of the business and with customers - Have strong listening and questioning skills, as well as written and verbal communication skills - Be comfortable in a technical environment - Have a proactive and forward-thinking mindset with the drive to change and improve the service we provide to our customers - Possess an intermediate to expert knowledge of Microsoft SQL and managing databases - Have an intermediate to expert understanding of JavaScript - Be experienced in building relationships with clients and de-escalating incidents - Be able to work under pressure and have experience of working in a fast-paced environment - Have experience of managing tickets and prioritising your workload, and possess excellent time management skills Have worked in the field of Application support experience for 3+ years - Be an enthusiastic, passionate individual with a positive mindset. Would be great (but not essential) if you had: - Understanding of C# - Experience of ticketing systems like Zendesk - Microsoft Azure certifications - Experience of working in the SaaS industry - Experience in the Fleet Management industry - Experience using Microsoft Server and IIS - An understanding of APIs, web services and integrations Worker Type Regular Number of Openings Available 1