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Role Description We’re looking for an AI Automation Specialist who can help established businesses use AI and automation in practical, measurable ways. This is a remote 1099 contract role with the potential to convert to a full-time W2 position for the right person. This is not a strategy-only role. We need someone who can actually build, deploy, test and improve AI-powered workflows inside real business environments. What You’ll Do - Deploy AI assistants such as Claude and ChatGPT within business environments, ideally using Team or Enterprise-level subscriptions - Build and maintain automation workflows using n8n, Zapier or similar tools - Connect AI tools into daily operations so teams can reduce repetitive manual work - Help businesses improve turnaround times, internal capacity and overall efficiency - Design, test and refine workflows that support real operational needs - Work with business teams to understand bottlenecks and turn them into practical automation solutions - Troubleshoot, improve and document workflows as they evolve Qualifications - Hands-on experience implementing Claude, ChatGPT or similar AI tools in business settings - Experience with Team or Enterprise-level AI subscriptions is strongly preferred - Strong automation experience with n8n preferred; Zapier experience is also valuable - Ability to build practical workflows that solve real business problems - Comfort working independently in a remote contract role - Strong communication skills and the ability to translate business needs into working systems - A bias toward implementation, testing and iteration — not just recommendations Benefits - Remote work - 1099 contract to start - Potential to convert to full-time W2 employment - Best fit for someone who enjoys building useful systems, improving workflows and helping businesses operate more efficiently Compensation - USD 40.00 - USD 60.00 hourly

Role Description We’re looking for a true ticket crusher. Someone who doesn’t just respond to issues—you hunt them down, figure them out, and close them out clean. This is a fast-paced MSP environment supporting multiple clients, multiple systems, and a steady stream of real-world problems that don’t always have clean answers. If you like bouncing between environments, figuring out why something broke, and being the person others go to when things get weird—you’ll fit here. What You’ll Do - Handle escalated support tickets across a variety of client environments - Troubleshoot issues across Microsoft 365, Windows, networking, and end-user systems - Own tickets from start to finish—no babysitting, no passing the buck - Jump between clients and tech stacks without missing a beat - Work closely with Tier 1 and Tier 3 to keep things moving and clients happy - Document fixes and patterns so the same issue doesn’t slow the team down twice - Spot recurring problems and think proactively, not just reactively Qualifications - MSP experience is required (you’ve supported multiple clients, not just one internal environment) - Strong troubleshooting instincts—you don’t panic when things break - Solid working knowledge of: - Microsoft 365 (Exchange, Teams, SharePoint basics) - Windows OS (desktop + server fundamentals) - Basic networking (DNS, DHCP, VPNs, firewalls) - Experience working in a ticketing system (bonus if you’ve used ConnectWise or similar) - Ability to prioritize and manage multiple tickets without getting buried - Clear communication—both with clients and internally Requirements - Must be based on the West Coast (Pacific Time Zone) - Fully remote (work from home) - Reliable internet and a professional home setup Benefits - Compensation: USD 65,000 - USD 75,000 yearly

Company Description We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Tier 2 IT Support Technician (MSP) – Remote (West Coast Only) We’re looking for a sharp, experienced Tier 2 tech who actually enjoys digging into problems and figuring things out. This isn’t a “reset passwords all day” role — you’ll be the person tickets get escalated to when things aren’t obvious and need real troubleshooting. If you’re the type who hates leaving loose ends, takes pride in solving weird issues, and doesn’t need your hand held, you’ll fit right in. What you’ll be doing: - Own and resolve escalated support tickets across a range of client environments - Troubleshoot everything from workstation issues to network hiccups to cloud weirdness - Work through intermittent issues (the fun ones nobody else can pin down) - Support Microsoft 365, Azure, Windows environments, and common business apps - Jump on remote sessions with users when needed and actually fix the problem - Document what you did in a way the next person can follow - Keep tickets moving — we value momentum and clean queues What we’re looking for: - Solid MSP experience (this is non-negotiable) - Strong troubleshooting skills — not just following scripts - Comfortable working across networking, systems, and cloud - Experience with tools like RMM/PSA platforms (ConnectWise, Autotask, etc.) - Good communication — you don’t need to be salesy, just clear and helpful - Ability to manage your time and workload without someone checking in every hour The role: - 100% remote, but you must be based on the West Coast - You’ll be supporting clients in that time zone, so hours align accordingly - Fast-paced environment, but not chaotic — we care more about getting things right than rushing and redoing them If you like being the person who actually fixes things — not just passes them along — this is a good spot for you. Qualifications MSP Experienced West Coast based Additional Information All your information will be kept confidential according to EEO guidelines. - Compensation: USD 65000 - USD 75000 - yearly

Company Description We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Tier 2 / Tier 3 Support Engineer (West Coast Hours – 100% Remote) We’re a growing Chicago-based IT consulting company with clients across the country, including a strong presence on the West Coast. Because of that, we’re looking for someone who enjoys digging into technical problems and getting things solved, someone who can jump into a ticket queue, take ownership of issues, and see them through to resolution. This role is fully remote and focused on supporting our West Coast clients during their business hours. If you enjoy troubleshooting, figuring out why something broke, and being the person that finally fixes the issue everyone else couldn’t, you’ll fit in well here. What You’ll Do - Work through support tickets for our West Coast clients during Pacific Time business hours - Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues - Support Microsoft environments including Windows servers, Microsoft 365, Azure, and endpoint systems - Diagnose networking issues involving firewalls, VPNs, routing, and connectivity - Take ownership of problems whenever possible - Communicate clearly with clients and keep them informed while issues are being resolved - Document solutions and help improve internal processes and knowledge base articles - Collaborate with the rest of our engineering team when problems require a second set of eyes What We’re Looking For - Prior experience working at a Managed Service Provider (MSP) - Strong troubleshooting ability and a genuine interest in solving technical problems - Solid experience with Microsoft 365, Windows Server, Active Directory, networking, and endpoint management - Ability to work independently and manage a ticket queue without constant supervision - Comfortable communicating directly with business clients - Someone who enjoys learning and figuring things out rather than passing problems along Work Details - 100% remote, work from home - No travel required - Schedule aligned with West Coast business hours (Pacific Time) - Collaborative, supportive engineering team We’re looking for someone who takes pride in being the person that fixes the tough stuff. If you enjoy solving problems, helping people, and working with a team that values strong technical skills and good communication, we’d love to talk. Qualifications MSP experience required. Additional Information All your information will be kept confidential according to EEO guidelines. - Compensation: USD 70000 - USD 85000 - yearly

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting organizations during Pacific Time business hours. You’ll spend your time working through technical issues, helping users, and resolving the kinds of problems that require real troubleshooting rather than simple resets. - Handle incoming service tickets for our West Coast client base - Troubleshoot and resolve advanced technical issues across servers, endpoints, and cloud platforms - Support Microsoft environments including Microsoft 365, Azure, Windows Server, and Active Directory - Work through networking issues involving firewalls, VPN connections, DNS, and general connectivity - Take ownership of issues from start to finish and keep clients updated along the way - Collaborate with senior engineers when projects or escalations require deeper involvement - Document solutions and contribute to internal knowledge and best practices Qualifications - MSP experience required Requirements - Previous experience working at a Managed Service Provider - Strong troubleshooting instincts and the patience to track down root causes - Solid background supporting Microsoft 365, Windows environments, and common SMB networking setups - Comfortable communicating directly with end users and client stakeholders - Able to manage priorities and work independently in a remote environment - Curious mindset and the ability to learn new technologies quickly Benefits - 100% remote position - No travel required - Work schedule aligned with Pacific Time business hours - Supportive engineering team with opportunities to continue growing technically