This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The IT Support Technician will be responsible for resolving hardware and software issues, assisting with network troubleshooting, and ensuring the smooth operation of our technology infrastructure. - Provide application, network, operating system, and hardware support to end-users on a variety of issues - Respond to telephone calls, emails, and personal requests for technical support - Provide onsite assistance as needed - Provide technical support for laptop, desktop, printer, and network connectivity issues as well as applications - Responsible for all aspects of the security and health of our network and hardware including but not limited to antivirus protection, patch management, data encryption, etc. - Install, manage, and support various Windows operating systems and applications - New end-user setups and email account configuration - Image new computer hardware in preparation for deployment to end-user, install and update computer software Qualifications - An associate or bachelor's degree in Computer Science, Information Systems, or related discipline - Two years of technical experience working with network infrastructure, servers, and telecommunications - Proficiency in Windows operating systems including Windows 11 and Microsoft Office Suite - Understanding of TCP/IP technologies such as DHCP, DNS, and related troubleshooting tools - Solid network troubleshooting skills - TCP/IP concepts and LAN/WAN issues - Experience working with Windows Active Directory and Office 365 - Ability to configure and monitor antivirus and email security tools - Experience with SonicWall firewalls, exacqVision NVR, and Verizon MDM is a plus - The physical requirements associated with this job for lifting up to 30 lbs - Will be required to travel Requirements - Competitive hourly wage: $26.00 - $30.85 - Additional compensation for bilingual skills and employee referral bonus program - Blue Cross Blue Shield Blue Benefits covering over 90% of medical premiums and 70% for dental premiums - Tuition assistance for any degree or certification program - Scholarship opportunities for clinical-related graduate programs - 3 weeks vacation, 2 weeks sick time, 3 days personal, 3 days bereavement, and 12 paid holidays for full-time staff - Free, confidential employee assistance program for employees and adult household members - Mileage reimbursement for work-related travel - 403(b) retirement savings account (tax-deferred) - Pre-tax childcare Benefits - Intensive training, professional development, and opportunities for advancement are available Company Description The Key Program Inc. is a private, non-profit human services agency and a provider of residential treatment programs, community-based support and outreach services, and mental health clinic services. Key works in conjunction with MA, NH, and RI child, youth, and adult servicing agencies. Key is committed to diversity, equity, and inclusion and committed to hiring employees that reflect the diverse communities that we serve.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is ideal for technically skilled problem-solvers who are passionate about helping developers overcome complex challenges and ship high-quality software faster. You will work closely with customers building AI-powered applications, troubleshooting issues in real-world codebases, and collaborating with Engineering, Product, and Solutions teams to improve developer workflows. The position blends hands-on technical work with empathetic customer support, offering the opportunity to shape the developer experience, contribute to documentation and tooling, and influence product improvements. You will be part of a fast-paced, collaborative environment where your technical expertise directly impacts the success of developers and the broader product ecosystem. This is a chance to take ownership of challenging problems, mentor peers, and help create scalable systems that benefit future developers. - Diagnose, troubleshoot, and resolve issues with APIs, SDKs, and developer tools, primarily using Python and/or TypeScript. - Reproduce customer-reported bugs, investigate root causes, and collaborate with Engineering to implement fixes. - Manage support communications with developers via Slack and email, providing clear, empathetic, and actionable guidance. - Write and maintain knowledge base documentation to streamline future developer problem-solving. - Identify opportunities to enhance developer workflows, tooling, and overall experience. - Capture and relay customer feedback to Product and Engineering teams to influence roadmap priorities. - Participate in on-call rotations, responding to critical customer issues and providing coverage as needed. - Mentor team members, guide support processes, and champion best practices for developer experience and product reliability. Qualifications - 3–8+ years of experience in technical support or developer-facing roles (Support Engineer, Developer Success Engineer, Technical Account Manager, etc.). - Proficient in Python and/or TypeScript with strong debugging and reasoning skills. - Ability to quickly learn and navigate APIs, SDKs, and developer tools. - Strong ownership mentality and persistence in resolving customer issues. - Exceptional communication skills, with the ability to explain complex technical issues clearly and empathetically. - Interest in LLMs, AI tools, and supporting products that enhance AI reliability, observability, and trustworthiness. Requirements - Experience with ML infrastructure, developer tools, or observability platforms. - Familiarity with OpenAI, Anthropic, or similar LLM APIs. - Exposure to datasets, evaluation metrics, or prompt engineering. - Contribution to support tooling, documentation, or product-led growth initiatives. - Senior technical team or tech lead experience in high-growth environments. - Production code contributions to backend services, SDKs, or infrastructure. - Cloud certifications or experience with containerized environments (Terraform, Kubernetes). Benefits - Competitive salary and equity opportunities. - Medical, dental, and vision insurance. - Flexible time off and work arrangements. - Daily lunch, snacks, and beverages (for hybrid/on-site teams). - AI stipend for learning and experimentation. - Opportunity to solve challenging technical problems and directly impact developer success.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Support Analyst I serves as the primary point of contact for internal technology support requests. This role provides technical assistance in a Windows-based environment, troubleshooting hardware, software, and access issues while delivering responsive remote support for employees across the organization. This position is ideal for someone who enjoys solving technical problems, supporting end users, and contributing to a collaborative IT support team. - Serve as the first point of contact for internal technology support requests - Troubleshoot and resolve hardware, software, and system access issues - Provide remote support for end-user devices and peripherals in a Windows-based environment - Ensure timely resolution of support requests in accordance with service standards - Manage user accounts including onboarding, offboarding, and access requests - Coordinate workstation setup and remote hardware support - Partner with approved vendors for equipment repair or replacement - Maintain asset inventory and lifecycle records - Manage and track support requests within the help desk ticketing system - Document issues, solutions, and troubleshooting steps - Prioritize requests and escalate complex technical issues when necessary - Maintain internal documentation and knowledge base resources - Participate in team meetings, training, and continuous improvement efforts - Collaborate with vendors and internal teams to ensure effective service delivery Qualifications - High School Diploma or GED required - Vocational or Technical Degree preferred - Minimum 3 years of experience supporting Windows-based systems - Experience troubleshooting hardware, software, and access issues - Experience working with help desk or ticketing systems preferred - Preferred Certifications: CompTIA IT Fundamentals (ITF+), CompTIA A+ (completed or in progress), Google IT Support Certificate - Strong troubleshooting and technical problem-solving skills - Intermediate written and verbal communication skills - Ability to provide professional customer-focused support - Strong organizational and documentation skills - Ability to manage multiple requests in a remote environment - Foundational knowledge of systems management and IT support tools - Strong work ethic, reliability, and professionalism Benefits - Medical, dental and vision insurance - Paid time off for vacation, illness, and volunteering - Retirement savings plan with employer contribution - Adoption financial assistance - Paid parental leave - And much more! Physical Requirements & Work Environment - This position is primarily remote and performed in a home-based setting, requiring reliable internet access and a workspace free from significant distractions. - The role involves frequent use of computers, phones, and virtual communication tools. - Employees must be able to sit for extended periods and communicate effectively. - Some positions may require operating a motor vehicle for business purposes; in such cases, employees must maintain a valid driver’s license and meet the organization’s driving eligibility requirements. - Occasional travel may be required for meetings, training, or other work-related events. - Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting organizations during Pacific Time business hours. You’ll spend your time working through technical issues, helping users, and resolving the kinds of problems that require real troubleshooting rather than simple resets. - Handle incoming service tickets for our West Coast client base - Troubleshoot and resolve advanced technical issues across servers, endpoints, and cloud platforms - Support Microsoft environments including Microsoft 365, Azure, Windows Server, and Active Directory - Work through networking issues involving firewalls, VPN connections, DNS, and general connectivity - Take ownership of issues from start to finish and keep clients updated along the way - Collaborate with senior engineers when projects or escalations require deeper involvement - Document solutions and contribute to internal knowledge and best practices Qualifications - MSP experience required Requirements - Previous experience working at a Managed Service Provider - Strong troubleshooting instincts and the patience to track down root causes - Solid background supporting Microsoft 365, Windows environments, and common SMB networking setups - Comfortable communicating directly with end users and client stakeholders - Able to manage priorities and work independently in a remote environment - Curious mindset and the ability to learn new technologies quickly Benefits - 100% remote position - No travel required - Work schedule aligned with Pacific Time business hours - Supportive engineering team with opportunities to continue growing technically