Chevin Fleet Solutions

Role Description Looking for a digital graphic designer to join the Chevin team - an ambitious and multi-disciplinary B2B designer with a proven record of owning the creative process end-to-end and delivering quality content across multiple marketing channels aimed at audiences across our regions. Responsibilities - Graphic design - Create visually engaging designs for digital campaigns, landing pages, social content – paid and organic, email, blog assets, brochures, infographics and sales collateral, complementing brand or product messaging where necessary. - Design materials that support our product features, including UI mock-ups, feature visuals, diagrams and product imagery. - Regularly review and update the website imagery/animations and work with external teams to continually improve website design for a modern user experience. - Own and expand the brand guidelines and ensure consistent application across channels. - Build templates and reusable design systems to improve team efficiency. - Design and test email templates for different use cases. - Work with internal team to create content for promotional advertising based on requirements e.g. emails, banner ads. - Develop larger pieces of interactive content e.g. calculators/quizzes, with support from agencies as required. - Occasionally produce designs for physical items such as event materials or branded merchandise. - Video & Motion - Work with marketing team to create engaging video content to help promote products and features, from storyboarding to script support, editing, sound design and delivery. - Work with the external videographer on shoot outcomes and use footage in other video builds. - Create motion graphics for product explainers, social media, event materials or for videographer content. - Brand & Collaboration - Work with marketing team to concept and deliver creative ideas for campaigns. - Translate our software concepts into simple visual narratives. - Collaborate with product and sales teams to create effective enablement materials, including pitch decks, one pagers and asset sheets. - Work with external agencies or videographers on content development and delivery. - Project ownership - Manage workload with minimal oversight, ensuring deadlines are planned for and met. - Review performance of creative assets with marketing team and apply learnings for future work. - Maintain organised asset libraries and version-controlled files. Qualifications - 3+ years’ experience in graphic design, video production and/or motion production. - Strong portfolio demonstrating design and video work, ideally within B2B SaaS environments. - Proficiency using Adobe Creative Cloud. - Confident in storytelling through video, with solid editing skills. - Ability to translate technical/product content into clear, engaging visuals. - Experience tailoring designs to different marketing channels e.g. resizing, copy restrictions. - Strong layout, typography, and visual hierarchy skills. - Comfortable working independently in a small team. - Excellent attention to detail and ability to manage multiple projects. - Experience using a CMS (ideally WordPress) to alter website pages. - Comfortable designing website and email layouts using a combination of ‘no-code’ software combined with some HTML and CSS. Requirements - Experience with automation software and email marketing platforms (ideally Pardot/SalesForce). - Experience with Fleet Management Software solutions, telematics, logistics or other automotive sector. - Familiarity with designing to UI/UX fundamentals. - Experience capturing video digitally. - Understanding of where design supports SEO, paid campaigns and digital performance. Benefits - Remote working first company. - Ability to shape the creative direction of a growing B2B SaaS brand across regions. - Varied work with opportunities to expand skills across design, motion and product storytelling. - Collaborative team environment and ongoing learning opportunities. - Comprehensive benefits, including annual bonuses and salary reviews, health insurance, pension, discount scheme. - 25 days annual leave plus an extra day for your birthday.

Job Summary An exciting opportunity has arisen to join Chevin Fleet Solutions Support team as a Senior Application Support / Escalation Analyst based remotely in the US.  We are looking for a customer centric, enthusiastic individual who has experience of providing exceptional support and who is looking for their next step in their career. Job Description Who we are and what we do?  For 30 years, Chevin have been developing and delivering innovative software solutions for the global fleet management industry. Our products and services are used by some of the world’s leading companies such as Porsche, Ford, and Volkswagen through to global freight businesses and local authorities. We have built a powerful platform that allows businesses to efficiently manage the complete lifecycle of a fleet, streamlining processes, improving performance and ensuring compliance. Using multiple micro-services, we can deliver a modularized suite to manage everything from vehicles and assets, all the way to people, drivers, and technicians.   What’s the culture like?  Our focus from day one has always been to entice and excite the best talent globally and support them to do great things across our five locations. Creativity, solving problems, passion for our customer’s experience and a pride in our work drives constant innovation. Our teams embrace change to help us scale and realise our goal of creating next generation applications and ensuring we deliver exceptional customer value and experience.   What we need  An exciting opportunity has arisen to join Chevin Fleet Solutions Support team as a Senior Application Support / Escalation Analyst based remotely in the US.   Chevin are recognised as the world leading Fleet Management software provider with offices in the UK, Belgium, France, Australia and America, having customers in over 180 countries around the world. What you will be doing in the role:  - You will be providing application support for our Fleet Management Solution and will manage your own tickets. - As first point of escalation, you will have responsibility for managing and diffusing escalations. You will own and lead escalated tickets, requiring advanced expertise or cross‑team coordination. - Taking ownership of incidents and thoroughly investigating by means of replication or background analysis of the incident to provide a solution. - Deliver high‑touch, “white glove” support to platinum‑level customers, including proactive ticket reviews and enhanced communication. - Serve as a subject‑matter expert for complex application behaviours, integrations, and customer workflows. - Collaborate closely with Engineering, Cloud Infrastructure, and Product teams on recurring or critical issues. - Lead post‑incident reviews and contribute to the continuous improvement process. - Champion the use of help centre content to promote customer self-service wherever possible. - Improve knowledge base, documentation, best practices, and internal troubleshooting guidelines. - Support onboarding and upskilling new support team members. - Mentor and guide Application Support Analysts, providing coaching, training, and knowledge sharing. - Ensuring that all communication is professional, empathetic and courteous and you are working to continuously ensure the company’s high standards of customer service. - Identifying bugs in the system and logging the incidents with detailed replication steps to the development team to correct. - Use of Microsoft SQL Management Studio to query table data to extrapolate the cause(s) of issues. - Occasional travel may be required. To be successful you must: - Be analytically minded, a great problem solver and have excellent attention to detail. - Be comfortable working independently as well as being a dedicated team player - Have proven experience in technical customer support and working in an application support role, preferably supporting B2B SaaS products - Have strong experience and understanding of how SaaS products work and are architected - Be a strong communicator, promoting teamwork and collaboration with all levels of the business and with customers - Have strong listening and questioning skills, as well as written and verbal communication skills - Be comfortable in a technical environment - Have a proactive and forward-thinking mindset with the drive to change and improve the service we provide to our customers - Possess an intermediate to expert knowledge of Microsoft SQL and managing databases - Have an intermediate to expert understanding of JavaScript - Be experienced in building relationships with clients and de-escalating incidents - Be able to work under pressure and have experience of working in a fast-paced environment - Have experience of managing tickets and prioritising your workload, and possess excellent time management skills Have worked in the field of Application support experience for 3+ years - Be an enthusiastic, passionate individual with a positive mindset. Would be great (but not essential) if you had: - Understanding of C# - Experience of ticketing systems like Zendesk - Microsoft Azure certifications - Experience of working in the SaaS industry - Experience in the Fleet Management industry - Experience using Microsoft Server and IIS - An understanding of APIs, web services and integrations Worker Type Regular Number of Openings Available 1

• Providing application support for our Fleet Management Solution • Managing and diffusing escalations • Taking ownership of incidents and investigating issues • Delivering high-touch, “white glove” support • Acting as a subject-matter expert for complex application behaviours • Collaborating closely with Engineering and Product teams • Leading post-incident reviews • Championing the use of help centre content for customer self-service • Mentoring and guiding Application Support Analysts • Logging incidents with detailed replication steps

• Work concurrently on multiple projects, ranging from standard out-of-the-box implementations to complex enterprise-scale deployments. • Support customers through the data migration process, including advising on data preparation, conversion, and loading into Chevin systems. • Review proposed solutions during the design phase, identifying opportunities for simplification and reuse of existing functionality. • Provide accurate estimates for implementation effort as required. • Configure, test, and deploy systems from Functional and Technical Specifications using visual editors and your knowledge of SQL, HTML, and JavaScript, ensuring solutions meet customer requirements. • Use SQL to develop reports, automations, and data validation to ensure data integrity. • Configure and validate SaaS Single Sign-On (SSO) integrations with customer environments. • Support Project Managers by proactively identifying, communicating, and escalating scope creep. • Meet or exceed assigned billable and credited utilization targets. • Effectively manage your time across competing priorities, collaborating with your manager to resolve conflicts as needed. • Proactively communicate risks to committed deliverables to Project Managers as early as possible. • Minimize rework by applying quality-focused practices throughout all stages of delivery. • Lead sprint demonstrations to showcase system progress to internal teams and customers. • Conduct customer-facing training on the solutions and features delivered. • Ensure all delivered solutions are cleanly configured, maintainable, and easy to understand. • Provide post-implementation support, troubleshooting, and resolution of technical issues as needed. • Contribute deep product and platform expertise to Chevin’s Implementation Advisory Board and internal knowledge base. • Continuously build domain expertise in fleet management to increase credibility and maximize the impact of your technical skills. • Contribute to continuous improvement initiatives across the Professional Services department.

• Manage the full SaaS new business sales cycle from prospecting and qualification of marketing leads, through discovery, requirements gathering and product demos, to developing and presenting proposals and negotiating to close deals. • Ensure sufficient quantity and quality of leads to support the pipeline. • Build, develop and manage a sales pipeline of opportunities. • Manage and maintain full, accurate and up to date information of all sales activities in the CRM system. • Follow the agreed sales methodology/process and ensure achievement of sales quota and other sales KPIs/OKRs. • Develop and maintain a good understanding of products and services to support the management of the end-to-end sales process, including delivering product demos. • Research and understand the market, including competitors. • Conduct sales meetings/presentations to build credibility and understand prospect needs.