We’re looking for a Technical Support Engineer Superstar! All About Aeries Aeries Software is a leading EdTech company offering a comprehensive Student Information System in both California and Texas. With a rich history of innovation and proven track record of developing software focused on the whole student, Aeries ensures that student data empowers success and never impedes. All About the Job As a member of the Aeries Support Department, the Technical Support Engineer will work closely with the Aeries Support Analysts, Leads, and Escalation Specialists. They will put their best foot forward and represent Aeries by providing world-class database support to district employees who use it. Primary duties for the role involve ownership and resolution of escalated support tickets. Individuals in this role will be familiar with multiple department processes and procedures, KPIs (Key Performance Indicators), and SLAs (Service Level Agreements) which include, but are not limited to, ticket response times, ticket volume, and resolution time. They will attend regular stand-ups as well as 1:1s with a lead on their ticket volume, workload, communication with colleagues and customers, and provide input on their performance. They will be part of a team that ensures all issues/items/events that require immediate attention are raised to the department leadership for appropriate action. Your Mission - Supports operation of the district student information systems which includes troubleshooting and problem-solving of issues directly pertaining to student data and the database acting as an escalation point for Aeries Support Analysts - Thoroughly document all actions, troubleshooting steps, and information on tickets using Freshdesk - Provide in-depth knowledge and expertise in all aspects of school districts’ database(s) - Assist customers in the management and maintenance of Aeries to ensure data integrity - Ensure data confidentiality - Participate in company-mandated training and retraining programs - Determine the source of database problems and identify resolutions - Work with fellow team members within and outside of the Support Department on complex issues that require collaboration to reach resolution or escalation - Participate in the development and decision-making process of the next generation of Aeries - Occasionally participate in conference presentations as moderator or presenter - Actively engage as a member of a team dedicated to continually meeting all Support Department KPIs and SLAs - May be assigned additional tasks/projects that are outside of your main scope of responsibilities - Leverage AI enabled support tools to accelerate issue resolution while maintaining technical accuracy and customer satisfaction - Contribute high quality, structured knowledge that improves AI performance and increases measurable ticket deflection - Utilize AI to identify automation opportunities that reduce repeat issues, escalation dependency, and overall cost per ticket - Partner with Support Leadership to continuously improve AI-assisted workflows and scalable service delivery All About You Your Superpowers - Team player with excellent interpersonal skills - Problem-solver - Analytically minded - Can work productively alone as well as in a team - Excellent attention to detail - Willingness to continuously learn as our application and company grows - Ability to communicate in non-technical terms and interact effectively to provide support at all levels. Able to explain technical concepts to non-technical users - Ability to identify knowledge base and documentation needs - Reliable and dependable - You think in systems, not just tickets, and naturally look for scalable solutions - You understand that strong documentation powers both human and AI - You see repetitive work as automation opportunity - You care about operational efficiency Your Experience and Skills - Knowledge and experience in the functionality and administration of Aeries or other SIS software; knowledge of Aeries end-user experience and database structure preferred. - Understanding of the mandatory state data reporting requirements in CA and/or TX - Strong customer-facing communication skills (listening, written, verbal, non-verbal) - Strong troubleshooting skills with the ability to identify, analyze, and resolve technical issues efficiently - Experience with and an expert understanding of T-SQL scripting - Comfortable with automating data management processes - Demonstrated experience in software support, preferably in a school district environment or SaaS company - Knowledge of database design principles - Knowledge of IT security best practices - Experience in support ticket management systems such as Freshdesk - Experience in incident management (ex. outage procedures) - Basic understanding of API integration - Microsoft Office experience expected - School district experience preferred - Experience working in AI augmented support environments or leveraging AI tools - Strong documentation skills - Ability to evaluate and refine AI-generated outputs before customer delivery Position Details Status - Full-time (Mon – Fri, 7:30 AM – 4:30 PM PST or CST, dependent on business needs) - Hourly, non-exempt Work Location - Our headquarters is in Orange, CA - Remote work available in CA or TX only Travel Requirements - Minimal travel Physical Requirements - Prolonged periods of sitting or standing at a desk and working on a computer Compensation - $30.00 - $40.00/hour, based on experience and skills - Bonuses awarded for exceptional performance - Benefits include: - Generous health insurance coverage (medical, dental, vision) for employees and covered dependents - Health Savings Account with employer contributions - 401(k) plan with up to 4% employer match - Ample PTO with additional paid time off for volunteering, bereavement, and jury duty - 11 paid holidays with additional closure between Dec 25 – Jan 1 - Educational Reimbursement Program and opportunities for ongoing professional development Aeries’ Integrity Aeries Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Aeries Software is unable to sponsor, or take over sponsorship of, employment visas at this time. Mon – Fri, 7:30 AM – 4:30 PM PST or CST, dependent on business needs

Company Description We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Job Description Tier 2 / Tier 3 Support Engineer (West Coast Hours – 100% Remote) We’re a growing Chicago-based IT consulting company with clients across the country, including a strong presence on the West Coast. Because of that, we’re looking for someone who enjoys digging into technical problems and getting things solved, someone who can jump into a ticket queue, take ownership of issues, and see them through to resolution. This role is fully remote and focused on supporting our West Coast clients during their business hours. If you enjoy troubleshooting, figuring out why something broke, and being the person that finally fixes the issue everyone else couldn’t, you’ll fit in well here. What You’ll Do - Work through support tickets for our West Coast clients during Pacific Time business hours - Troubleshoot and resolve complex Tier 2 and Tier 3 technical issues - Support Microsoft environments including Windows servers, Microsoft 365, Azure, and endpoint systems - Diagnose networking issues involving firewalls, VPNs, routing, and connectivity - Take ownership of problems whenever possible - Communicate clearly with clients and keep them informed while issues are being resolved - Document solutions and help improve internal processes and knowledge base articles - Collaborate with the rest of our engineering team when problems require a second set of eyes What We’re Looking For - Prior experience working at a Managed Service Provider (MSP) - Strong troubleshooting ability and a genuine interest in solving technical problems - Solid experience with Microsoft 365, Windows Server, Active Directory, networking, and endpoint management - Ability to work independently and manage a ticket queue without constant supervision - Comfortable communicating directly with business clients - Someone who enjoys learning and figuring things out rather than passing problems along Work Details - 100% remote, work from home - No travel required - Schedule aligned with West Coast business hours (Pacific Time) - Collaborative, supportive engineering team We’re looking for someone who takes pride in being the person that fixes the tough stuff. If you enjoy solving problems, helping people, and working with a team that values strong technical skills and good communication, we’d love to talk. Qualifications MSP experience required. Additional Information All your information will be kept confidential according to EEO guidelines. - Compensation: USD 70000 - USD 85000 - yearly

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Technical Analyst to join our team. The ideal candidate can translate business requirements into clear technical specifications and process flows, understands data and system integrations, and effectively bridges stakeholders and engineering teams. Strong analytical skills, SQL proficiency, and experience with enterprise SaaS and AI/ML concepts are key to success in this role. - Translate business requirements into clear technical specifications, user stories, and acceptance criteria - Develop process maps that document data inputs, outputs, integrations, and key decision points - Analyze data flows and system integrations across enterprise SaaS solutions - Facilitate prioritization discussions between stakeholders and engineering teams and manage work intake processes - Partner with engineering teams in an agile environment to ensure solutions align with business objectives - Evaluate AI/ML use cases, assess model outputs, and document POC findings and feasibility assessments Qualifications - 5+ years of professional experience in technical analysis, business systems analysis, or related roles - Proven ability to translate business requirements into detailed technical specifications, user stories, and process documentation - Strong understanding of data flows, system integrations, and enterprise-level SaaS platforms (experience with Oracle environments preferred) - Proficiency in SQL with hands-on experience exploring and analyzing data in platforms such as Databricks - Experience working in agile environments and partnering closely with engineering teams to deliver solutions - Excellent communication, facilitation, and stakeholder management skills, with the ability to bridge business and technical teams in a fast-paced environment Requirements - Schenectady, New York - 100% Remote for the right candidate Benefits - Salary Range: $105,000 - $140,000+ - Salary is negotiable and the range can be increased based on qualifications, certifications and experience - Free Health Insurance Option for all (Single, 2 - Party and Family) - 401k Safe Harbor Plan - Profit Sharing Program - Generous PTO - Maternity / Paternity Leave - Side Hustle Opportunities - Certification Reimbursement and Bounty Programs Other Information - The work hours will be approximately 9:00 am to 5:00 pm EST, depending on workload, with the occasional late night when a tight deadline calls for it - We work for security-conscious clients, thus background checks will be required - Salary dependent upon experience

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is categorized as a Contract/Consultant role. Typically, you'll be working from 9:00 AM to 6:00 PM Eastern Time, Monday to Friday, with opportunities for additional hours based on operational needs. A strong command of the English language, both spoken and written, is essential for this role. In a dynamic and demanding environment where results matter, the Legal Billing Analyst will play a crucial role in managing the legal budget. This includes: - Overseeing tracking, reconciling invoices, and ensuring prompt payment processing to external law firms. - Examining the budget to confirm adherence to company policies and agreed-upon fee arrangements. - Soliciting billing projections and forecasts for ongoing cases, aiding in effective financial planning and budgeting. - Compiling comprehensive reports on legal billing expenditures, trends, and potential cost-saving measures for senior management. - Evaluating legal invoices to guarantee consistency with the corresponding engagement letter and litigation tracking reports. - Tracking and reporting on the financial information received from law firms. - Handling additional projects and responsibilities as assigned. Qualifications - Prior experience in accounts payable, legal billing, or auditing, ideally within the United States. - A degree in Business Administration, Accounting, Auditing, or Finance. - Outstanding organizational and communication skills, both written and verbal, along with strong computer proficiency. - Capability to thrive in a dynamic, fast-paced environment while managing multiple projects at once. - Detail-oriented and resourceful, demonstrating exceptional follow-through abilities. - Skilled in Microsoft Office, Power BI, and Adobe applications. - Able to build and nurture effective working relationships both within the team and with external partners. Benefits - USD Salary - Enjoy Paid Time Off - Work 100% Remotely Company Description At World Business Lenders (WBL), we specialize in offering flexible, short-term commercial loans that are secured by real estate, catering to a diverse clientele of small and medium-sized businesses across the United States—especially those who may not have access to conventional funding.