Founded in 1956, the Jacuzzi® Brand has grown to become the modern-day Jacuzzi Group-- the premier manufacturer of functional products for the home and outdoor space found in more than 60 countries. Jacuzzi Bath Remodel is the fastest growing business unit of Jacuzzi Group with 12 successful locations launched nationwide in under 4 years. Jacuzzi Bath Remodel combines our premium materials, knowledgeable sales team, experienced in-house certified installers and over 60 years of proven excellence to deliver the highest standard of customer satisfaction. Jacuzzi Bath Remodel is currently seeking a highly skilled Order Approval Specialist to help with our day-to-day operations. The Order Approval Specialist will be responsible for accurately reviewing sold remodeling projects and generating sales orders. They will also be accountable for ensuring proper materials are ordered for each sold project. The ideal candidate for this position has high attention to detail and has previous construction knowledge. Responsibilities of Order Approval Specialist: - Reviewing sold remodeling projects (bath and shower systems) for scope. - Generating sales orders with precise accuracy to ensure proper materials are ordered. - Ordering products and materials for multiple projects simultaneously. - Data entry of pre-net projects into ERP system (LN/Infor) - Email correspondence with internal stakeholders to provide status updates Requirements of Order Approval Specialist: - 2+ years in a fast paced, attention to detail, administrative role. - Must have knowledge of construction industry; construction materials, reading drawings and schematics and taking proper dimensions. - Ability to learn software quickly; experience with ERP/ MRP preferred Schedule: - Monday to Friday, Day Shift Compensation: - $25.00 per hour + based on experience

• Your primary task is to help internal and external clients add (complex) tracking and fix issues that arise. • You will take extreme amounts of initiative and enthusiasm to get stuff done. • You may not know how, but you figure it out by asking the right people, googling, and experimenting. • You are driven to set things up perfectly, but also practical enough to bake in some redundancy and provide “good enough data” when the perfect set-up is not available. • Good problem-solving, can take a technical problem, break it down into manageable chunks, and execute. • Will be responsible for communicating with internal and external teams to win buy-in, explain issues, and communicate progress.

• Lead end-to-end implementations of server-based software solutions from kickoff through launch • Configure and validate software inputs and settings in customer-managed or internally hosted environments • Use Microsoft Excel to support software implementation activities, including data preparation, validation, and configuration • Serve as the primary point of contact for your assigned accounts, ensuring customers receive an exceptional experience • Regularly assess customer satisfaction, identify potential risks, and take proactive steps to improve retention • Continuously expand your knowledge of our software and the tire/auto shop industry to better serve our customers • Define and manage implementation timelines with customers, including scheduling and driving launch dates • Plan, schedule, and conduct setup and training sessions to ensure successful implementation delivery • Communicate implementation requirements, task ownership, and progress to customers and internal implementation teams • Coordinate cross-functional implementation activities to meet customer and organizational timeline expectations • Guide customers on product best practices to ensure effective adoption and long-term success

• Deploy and configure Silent Eight solutions in customer environments (SIT, UAT, PROD) • Troubleshoot and resolve technical issues (including escalated service desk tickets) • Perform Root Cause Analysis (RCA) • Collaborate with Solution Architects, Project Managers, and client IT teams • Participate in optimizing internal processes and tooling • Support DevOps-related tasks, including CI/CD automation • Contribute to the creation and maintenance of technical documentation • Be flexible to support urgent escalations (Severity 1 incidents) outside of regular business hours