• Lead end-to-end implementations of server-based software solutions from kickoff through launch • Configure and validate software inputs and settings in customer-managed or internally hosted environments • Use Microsoft Excel to support software implementation activities, including data preparation, validation, and configuration • Serve as the primary point of contact for your assigned accounts, ensuring customers receive an exceptional experience • Regularly assess customer satisfaction, identify potential risks, and take proactive steps to improve retention • Continuously expand your knowledge of our software and the tire/auto shop industry to better serve our customers • Define and manage implementation timelines with customers, including scheduling and driving launch dates • Plan, schedule, and conduct setup and training sessions to ensure successful implementation delivery • Communicate implementation requirements, task ownership, and progress to customers and internal implementation teams • Coordinate cross-functional implementation activities to meet customer and organizational timeline expectations • Guide customers on product best practices to ensure effective adoption and long-term success

• Deploy and configure Silent Eight solutions in customer environments (SIT, UAT, PROD) • Troubleshoot and resolve technical issues (including escalated service desk tickets) • Perform Root Cause Analysis (RCA) • Collaborate with Solution Architects, Project Managers, and client IT teams • Participate in optimizing internal processes and tooling • Support DevOps-related tasks, including CI/CD automation • Contribute to the creation and maintenance of technical documentation • Be flexible to support urgent escalations (Severity 1 incidents) outside of regular business hours

• Review current student-facing edtech programs and identify key strengths, gaps, and improvement opportunities. • Support teams to improve how technology is used in classrooms by strengthening implementation guidance and practical support tools. • Assess new edtech tools and contribute to decisions on what is worth piloting or scaling. • Develop frameworks, playbooks, and resources that improve consistency across rollouts. • Support planning around implementation needs such as devices, basic infrastructure, and cost considerations. • Capture lessons from different country contexts and help turn them into shared internal knowledge. • Work closely with teams to solve implementation challenges and improve execution. • Share clear recommendations with leadership on how Rising can strengthen its edtech implementation approach over time.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Implementation Consultant you’ll leverage your technical background to develop tailored solutions for our enterprise customers. You’ll own the delivery lifecycle for new and existing implementations, developing strong relationships that set our customers up for success. You’ll be an integral part of our expanding team and will regularly consult with local engineers and architects to align on project delivery. You’ll support the team with local internal initiatives and be given time to innovate and own areas of process improvement. The right candidate should have good overall technical acumen, confidence in managing large datasets and be an excellent communicator that relishes delivering results and hitting timelines. Customer focus is a must, you’ll need to be organised and driven by solving problems. - Manage the end-to-end delivery and implementation of complex projects for Deputy’s enterprise customers - Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process - Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders - Define and communicate project plans with clearly defined timelines and deliverables - Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements - Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines - Interpret and map customer’s business structure to the Deputy platform, optimizing for ease of use and performance - Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health - Take a train-the-trainer approach, equipping customer with training sessions and materials to ensure continued success - Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, ensuring a smooth transition from Implementation into longer-term support Qualifications - 3+ Years of professional experience in delivery, implementation, or project management - Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams - Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives - History of establishing and meeting work schedules with limited time frames and under tight deadlines - Ability to understand and relate to both technical and non-technical project team members - Experience with enterprise SaaS applications - Strong independent judgement and customer service abilities - Excellent organisational, documentation, and prioritisation capabilities - Proven skills in decision-making, analytical and problem-solving Benefits - Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!) - Own a piece of Deputy via our Employee Share Ownership Plan (ESOP) - Take paid parental leave to support you and your family - Stay protected with Group Salary Continuance Insurance - Access support through our Employee Assistance Program - Enjoy additional leave days — including study assistance, celebration days and volunteering - Join our global working groups focused on collaboration, belonging and connection - Get creative at our annual Hackathons - Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!