• Your primary task is to help internal and external clients add (complex) tracking and fix issues that arise. • You will take extreme amounts of initiative and enthusiasm to get stuff done. • You may not know how, but you figure it out by asking the right people, googling, and experimenting. • You are driven to set things up perfectly, but also practical enough to bake in some redundancy and provide “good enough data” when the perfect set-up is not available. • Good problem-solving, can take a technical problem, break it down into manageable chunks, and execute. • Will be responsible for communicating with internal and external teams to win buy-in, explain issues, and communicate progress.

• Lead end-to-end implementations of server-based software solutions from kickoff through launch • Configure and validate software inputs and settings in customer-managed or internally hosted environments • Use Microsoft Excel to support software implementation activities, including data preparation, validation, and configuration • Serve as the primary point of contact for your assigned accounts, ensuring customers receive an exceptional experience • Regularly assess customer satisfaction, identify potential risks, and take proactive steps to improve retention • Continuously expand your knowledge of our software and the tire/auto shop industry to better serve our customers • Define and manage implementation timelines with customers, including scheduling and driving launch dates • Plan, schedule, and conduct setup and training sessions to ensure successful implementation delivery • Communicate implementation requirements, task ownership, and progress to customers and internal implementation teams • Coordinate cross-functional implementation activities to meet customer and organizational timeline expectations • Guide customers on product best practices to ensure effective adoption and long-term success

• Deploy and configure Silent Eight solutions in customer environments (SIT, UAT, PROD) • Troubleshoot and resolve technical issues (including escalated service desk tickets) • Perform Root Cause Analysis (RCA) • Collaborate with Solution Architects, Project Managers, and client IT teams • Participate in optimizing internal processes and tooling • Support DevOps-related tasks, including CI/CD automation • Contribute to the creation and maintenance of technical documentation • Be flexible to support urgent escalations (Severity 1 incidents) outside of regular business hours

• Review current student-facing edtech programs and identify key strengths, gaps, and improvement opportunities. • Support teams to improve how technology is used in classrooms by strengthening implementation guidance and practical support tools. • Assess new edtech tools and contribute to decisions on what is worth piloting or scaling. • Develop frameworks, playbooks, and resources that improve consistency across rollouts. • Support planning around implementation needs such as devices, basic infrastructure, and cost considerations. • Capture lessons from different country contexts and help turn them into shared internal knowledge. • Work closely with teams to solve implementation challenges and improve execution. • Share clear recommendations with leadership on how Rising can strengthen its edtech implementation approach over time.