This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Implementation Consultant you’ll leverage your technical background to develop tailored solutions for our enterprise customers. You’ll own the delivery lifecycle for new and existing implementations, developing strong relationships that set our customers up for success. You’ll be an integral part of our expanding team and will regularly consult with local engineers and architects to align on project delivery. You’ll support the team with local internal initiatives and be given time to innovate and own areas of process improvement. The right candidate should have good overall technical acumen, confidence in managing large datasets and be an excellent communicator that relishes delivering results and hitting timelines. Customer focus is a must, you’ll need to be organised and driven by solving problems. - Manage the end-to-end delivery and implementation of complex projects for Deputy’s enterprise customers - Act as a trusted advisor to customers by providing best practices and identifying areas of opportunity throughout the implementation process - Validate customer requirements discovered in the sales process through technical workshops and informational sessions with operational stakeholders - Define and communicate project plans with clearly defined timelines and deliverables - Collaborate with Solutions Architects to design custom solutions as needed to fulfill customer requirements - Engage CX Engineers and delivery partners to develop and deliver custom work in line with customer’s requirements and project timelines - Interpret and map customer’s business structure to the Deputy platform, optimizing for ease of use and performance - Proactively communicate with internal and external stakeholders regarding status updates, risks, and overall project health - Take a train-the-trainer approach, equipping customer with training sessions and materials to ensure continued success - Collaborate with Support and Success teams to document the configuration, custom solutions, and key stakeholders from the account, ensuring a smooth transition from Implementation into longer-term support Qualifications - 3+ Years of professional experience in delivery, implementation, or project management - Proven ability to understand, define, and document deliverables, including but not limited to: requirements specifications, gap analysis, use case scenarios, acceptance testing, process maps, and data flow diagrams - Must have strong understanding of and experience with implementation cycles for both internally and externally managed initiatives - History of establishing and meeting work schedules with limited time frames and under tight deadlines - Ability to understand and relate to both technical and non-technical project team members - Experience with enterprise SaaS applications - Strong independent judgement and customer service abilities - Excellent organisational, documentation, and prioritisation capabilities - Proven skills in decision-making, analytical and problem-solving Benefits - Enjoy a flexible remote-first work policy (with a work-from-home stipend to set you up for success!) - Own a piece of Deputy via our Employee Share Ownership Plan (ESOP) - Take paid parental leave to support you and your family - Stay protected with Group Salary Continuance Insurance - Access support through our Employee Assistance Program - Enjoy additional leave days — including study assistance, celebration days and volunteering - Join our global working groups focused on collaboration, belonging and connection - Get creative at our annual Hackathons - Take advantage of our novated leasing for electric vehicles, internet reimbursement and more!

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Retail vertical. The Customer Success Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively with both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction. This role is 100% work from home. Authorized and working from the United States. Responsibilities: - Working on daily tasks in collaboration with the Customer Success Managers and Operations. Tasks will involve, migration related activities, current client work (QC, emails, etc), and special initiatives. - Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets. - Provide and maintain in-depth working knowledge of all client verifications/processing guidelines. - Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts. - Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting. - Perform other duties as assigned by management. What You May Need to be Successful: - High School Diploma or GED, or Equivalent work experience. - 3+ years of customer service experience, including direct interactions with external customers. - Microsoft Office products (Outlook, PowerPoint, Word, and Excel) - Siebel, Salesforce or equivalent CRM system - Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions. - Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers. - Organizational skills and strong attention to detail - Ability to multi-task and manage daily assignments. - Sense of urgency to meet client deadlines. - Highly responsive and adaptable to evolving priorities. - Ability to work and thrive in a dynamic team environment as well as act independently. Why First Advantage is Your Next Big Career Move: First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: - Ability to work remotely with occasional business travel. - Medical, Vision, Dental, and supplementary benefit plans - 401k with an employer match, and an Employee Stock Purchase Plan (ESPP) - Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays - Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $21-26.50 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Role Overview The Google Lead Specialist is a high-impact role responsible for planning, managing, and optimizing sophisticated paid search and video marketing campaigns to drive eCommerce client growth. This position requires a seasoned expert who can blend high-level strategic planning with tactical execution across Google Search, Shopping, PMAX, YouTube, and Demand Gen. As a Lead Specialist, you are the bridge between strategy and execution. You will work closely with Growth Strategists to develop account roadmaps, provide expert service fulfillment, and serve as a trusted advisor to our clients. You will also play a pivotal role in mentoring junior team members, ensuring a high standard of quality and precision across the department. Key Responsibilities Google Ads Strategy & Execution - Vision & Direction: Lead the implementation and management of complex campaigns across Search, Display, YouTube, Shopping, PMax, and Demand Gen. - Strategic Alignment: Develop account strategies in collaboration with Pod Leads and Strategists to ensure in-platform efforts align with business-level client goals (e.g., new customer acquisition, aMER, and CAC targets). - Optimization Cadence: Drive the direction of routine optimizations, including advanced bid adjustments, keyword refinements, audience segmentation, and rigorous A/B testing. - Account Health: Maintain elite Quality Assurance (QA) standards through comprehensive annual audits and monthly light-touch health checks. Client Management & Communication - Trusted Advisor: Build and maintain strong client relationships, leading check-in calls to present test results, optimizations, and strategic recommendations. - Data Insights: Transform complex data into clear, actionable reports that explain the drivers of performance and deliver key insights to the client. Performance Monitoring & Reporting - Deep Analysis: Utilize Google Ads, GA4, Looker Studio, and third-party tools (e.g., Triple Whale) to identify growth opportunities and inefficiencies. - Budget Stewardship: Ensure budgets are meticulously optimized to maximize efficiency and prevent overspending. - Actionable Documentation: Write routine reporting notes that summarize key insights and define clear next steps. Process Optimization & Mentorship - Efficiency Leader: Identify and implement new processes to increase team productivity and elevate service quality. - Team Development: Mentor junior specialists, assisting them with campaign execution, performance tracking, and professional growth. - Delegation: Effectively delegate foundational tasks to Support Specialists while maintaining accountability for the final output. Required Skills and Qualifications Technical Expertise - Platform Mastery: Expert-level knowledge of Google Search, Shopping, Performance Max, Demand Gen, and YouTube. - eCommerce Specialist: Strong proficiency with Google Merchant Center, Shopify, and automated bidding strategies. Experience with Datafeed Watch or Channable is a plus. - Advanced Analytics: Highly skilled in GA4 and interpreting performance data from third-party attribution tools. - YouTube Focus: As YouTube is our primary niche, experience with YouTube paid marketing and incrementality studies is a significant advantage. Soft Skills - Executive Presence: Confident and comfortable demonstrating performance measurement and strategic vision on calls with clientele and executives. - Analytical Mindset: Ability to interpret complex data sets and translate them into clear, actionable optimizations. - Precision & Organization: Meticulous about naming conventions, campaign structures, and meeting deadlines in a fast-paced agency environment. - Collaborative Leadership: A proactive teammate who excels in a shared workflow and enjoys mentoring others. Experience Requirements - 3+ years of experience managing Google Ads campaigns, ideally within an agency setting. - Proven track record of developing paid media strategies that scale eCommerce brands. - Comfortable managing multiple Google Ads accounts with large monthly spend. - Experience across a variety of eCommerce industry verticals (e.g. Automotive, Skincare, Sporting Goods, etc.)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking an experienced PEO Implementation Specialist for a 6–8 week temporary engagement to support a Professional Employer Organization (PEO) implementation project. This role will focus heavily on system setup, configuration, data migration, and process alignment within the PrismHR platform. The ideal candidate is highly organized, detail-oriented, and experienced in managing HRIS implementations in a fast-paced environment. - Lead and support implementation activities within the PrismHR system - Configure system modules including payroll, benefits, onboarding, and time & labor - Coordinate data collection, validation, and migration - Collaborate with internal team members and external partners to ensure smooth implementation - Develop and maintain implementation timelines and documentation - Conduct system testing and troubleshoot configuration issues - Provide end-user training and implementation support - Ensure compliance with applicable payroll and HR regulations Qualifications - Proven experience implementing PEO systems - Direct, hands-on implementation experience with PrismHR (required) - Strong organizational and project management skills - Excellent attention to detail - Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) - Experience using Gmail and related collaboration tools - Strong written and verbal communication skills - Ability to work independently and meet deadlines Requirements - Prior experience in a PEO environment - Payroll and benefits administration knowledge - Experience working in fast-paced or multi-client environments