Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. Summary: The vision of the CEM team is to engage with strategic customers to deliver business value and help drive revenue growth. CEMs connect Wiz value to top customer initiatives, increase adoption, and outpace the competition. Your role will be to collaboratively steer the world's largest and most intricate high-tech, cloud-based enterprise software enterprises through their multi-year journey to the cloud with a primary focus on ensuring robust cloud security practices and extending the value of Wiz. This position requires a thought leader who can act as a trusted customer advisor, ensuring seamless collaboration across Wiz teams to deliver transformational outcomes with a paramount emphasis on cloud security. Location Candidates must be located in Central or Eastern time zones. What You’ll Do: Strategic Project Ownership: - Take ownership of diverse projects and initiatives with a primary focus on cloud security, collaborating with core account groups (Sales, Support, Success), product/engineering teams, and customer teams. - Interface and influence key stakeholders, ensuring effective communication and collaboration throughout the project lifecycle, particularly emphasizing security best practices. Customer Engagement and Advocacy for Cloud Security: - Establish a deep understanding of the customer’s business vision, culture, and processes with a keen focus on cloud security requirements. - Build and grow strong relationships across the org from the day-to-day technicians to the CISO level. - Evangelize Wiz value, influencing customers to adopt the right secure solutions at the right time. - Ensure the guidance from Wiz (documents, support, TAM, product team, etc) is understood and executed by the customer, while advocating internally at Wiz on behalf of customers to ensure their security needs are met. Program Transformation: - Leverage your communication skills and extensive PM experience with large-scale transformations to guide customers post onboarding through their stages of Wiz adoption with a strong emphasis on implementing and maintaining robust cloud security practices. - Innovatively solve customer security challenges through the introduction of new ideas, tools, and mechanisms while overcoming any political blockers internal to the customer. Strategic Opportunity Identification and Value Enumeration: - Collaborate with the Customer Account team to identify and pursue strategic cloud opportunities, specifically those related to cloud security enhancements by deepening product use or expanding to new business units. - Provide support through TCO analysis and business case assessments, ensuring alignment with customer security objectives. - Understand tool ecosystem and provide options for tool consolidation and deepen Wiz value. Day-to-Day Operations - Ensuring Cloud Security Best Practices: - Accelerate the customer’s cloud security adoption journey with a specific focus on defining key milestones, removing blockers, and implementing processes to ensure secure workload migrations. - Drive customer enablement by defining a comprehensive training strategy to upskill technical and non-technical roles across the customer's organization with a strong emphasis on cloud security awareness. - Implement effective governance structures to govern the partnership with the customer, placing a high priority on the security aspects of the partnership and the customer’s adoption of Wiz. What You’ll Bring - 5+ years of experience as a CSM, AE, PM or other customer facing strategic role. - Proven track record of working with Fortune 100 customers with cloud-based technology. - Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. - Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings and pricing with agility. Benefits Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location. Health & Welfare Benefits - Medical, dental and vision insurance - Home Office Setup reimbursement - Flexible Spending Accounts - Monthly Connectivity reimbursement - Employee Assistance Program (EAP) Financial Benefits - Short- and Long-term Disability Insurance - Life & Accident Insurance - 401(k) Retirement Savings Plan (with employer match) Time Off - Flexible paid time off + 11 paid holidays - Paid leave programs, including parental, pregnancy health, medical and bereavement leave Compensation Starting compensation will be determined based on various factors, including but not limited to, the candidate's job-related experience, skills and geographic location. Your Talent Partner can share more about the specific salary range during the hiring process. This role is eligible to participate in Wiz’s equity plan and may also include incentive compensation. The annual base salary range for this full-time position is listed below. US Base Pay Range $109,600—$122,400 USD Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship. Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. • Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. • Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. • Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders. • Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment. • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion. • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR. • Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

• Act as a shared technical resource for CSMs across multiple enterprise accounts • Support CSMs with technical topics related to platform usage, solution design, product functionality, demos and best practice • Provide timely responses to technical questions from CSMs and, where appropriate, directly from customers • Serve as an escalation point for complex 'how does this work' or 'how should we do this' questions • Advise customers on conversational AI best practices, including dialog design, intent modeling, and flow orchestration • Support NLU configuration, training, testing, and optimization • Provide guidance on the application of generative AI and agentic AI concepts within enterprise conversational solutions • Help customers understand platform capabilities, limitations, and recommended patterns • Support customers operating conversational AI solutions within contact center environments (voice and digital) • Provide high-level guidance on integrations with CCaaS, CRM, and backend systems • Help customers troubleshoot issues related to conversation behavior, routing, and experience design • Collaborate closely with Support, Product, Engineering, and Professional Services to resolve customer issues • Identify recurring themes, gaps, or improvement opportunities and feed insights back to internal teams • Contribute to internal documentation, enablement materials, and best-practice guides for CSMs • Help standardize technical guidance across the customer base • Enable CSMs to handle more technical conversations independently over time • Improve internal processes and documentation to support a growing enterprise customer footprint.

Role Description We are looking for an experienced Power Platform App Support Engineer (2nd Line) to join our growing App Support team. This is a customer-facing, technically hands-on role where you will act as a key escalation point for 1st Line analysts, work closely with delivery consultants, and help shape and continuously improve our App Support service. You will support customers who rely on Power Platform solutions to run critical parts of their business, combining strong technical problem-solving with clear communication, relationship-building, and a genuine commitment to excellent service. Qualifications - At least 3 years’ experience in application support, including 2+ years in a 2nd or 3rd Line role - Experience supporting Microsoft enterprise applications in a customer-facing environment - Strong understanding of ITIL processes, particularly incident, problem, and change management - Experience managing escalations and working with third-party suppliers - Comfortable reporting on SLAs, KPIs, and service performance - Technical expertise (essential): - Power Apps (model-driven) - Power Automate - Power BI / Microsoft Fabric - Root cause analysis and technical/process improvement recommendations - Nice to have: - Power Apps (canvas), Copilot Studio, SharePoint Online, Planner, Azure DevOps - Exposure to Microsoft Dynamics 365 - Basic understanding of Azure, Active Directory, and SQL environments - Microsoft and/or ITIL certifications (or willingness to work towards them) Requirements - Providing 2nd Line support for Power Platform applications, resolving incidents and problems within agreed SLAs - Acting as a technical and process escalation point for 1st Line Service Desk analysts - Diagnosing and resolving complex issues across Power Apps (model-driven), Power Automate, and Power BI / Fabric - Understanding customer business requirements and clearly articulating solutions - Building trusted customer relationships through regular service review meetings (remote and occasional face-to-face) - Producing and reviewing KPI and SLA reports, identifying trends and improvement opportunities - Handling complex customers and challenging situations professionally, with support from Service Management - Supporting onboarding of new customers and contributing to pre-sales support where required - Mentoring and supporting analysts through knowledge sharing and skills development - Contributing to the development and maintenance of support processes, standards, and documentation - Carrying out trend analysis and feeding insights back into Service Management and the wider practice Benefits - 9 Day Fortnight (compression of 10 working days into 9 to be able to not work every other Friday) - PMI with Vitality Health - Medical Cash Plan with Medicash - Life Assurance (Death in Service) with YuLife - Employee Assistance Programme - 25 days holiday (plus all Public Holidays) – increasing to 26 days after 1 year, to 27 days after 2 years and to 28 days after 5 years - Your birthday day off - Access to Costco Membership - Salary Sacrifice Scheme, applicable to: - Workplace Pension - Employer contribution is currently 5.5% of qualifying salary (above legislated minimum and will increase if we achieve certain business targets) - Employee contribution is 4% of qualifying salary (legislated minimum but you can elect to increase) - EV Car Schemes - Discounted Gym Membership - Cycle Schemes - Home & Tech discounts for IKEA and Curry PC World - Holiday Exchange Scheme: buy up to 10 additional days per year and sell up to 5. - In addition, these are just some of our cultural benefits: - Quarterly and annual star performer awards – voted for by your peers and colleagues - Spot Awards of £25 and up, to instantly recognise excellence in you and your colleagues - Annual professional and personal training budget to support your PDP - Career Development Frameworks - Reward schemes that are designed to thank you for your hard work and make life a little more affordable. - Monthly employee experience/engagement survey - Quarterly company meetings - Social/team building events, organised by our incredible Employee Forum - Regular, meaningful 1 to 1s - Long service recognition at 5, 10, 15, 20 years and onwards - Award winning culture: Great Place to Work™ Nov 25 to Nov 26; Best Workplaces for Development™ 2025, Best Workplaces for Wellbeing™ 2025, Best Workplaces for Women™ 2025, Best Workplaces in Tech™ 2025