Job Description: Summary: The Privileging Specialist is responsible for all direct communication with the Medical Staff Offices (MSO) and Credentials Verification Organizations (CVO) that we work with to obtain privileges for our vRad physicians. Ownership of the overall process of Physician credentialing appointment and reappointment to the medical staff of the 1600+ hospitals across the United States that vRad services. Essential Duties and Responsibilities: - Initiate and manage workflow and credentialing process for existing clients specific to their unique needs to obtain privileges per their bylaws and compliance requirements - Establish and maintain positive working relationships between vRad and credentialing contacts at hospitals while managing client needs - Evaluate facility processes, determine opportunities for efficiencies and develop action plans to put efficiencies into place - Proactive adjustments of rosters based on facility needs and radiologists schedule adjustments, capacity, etc. - Participate in the implementation of privileging processes and procedures - Sell, promote and advocate vRad’s credentialing services (Credentialing Agreements, vRad Portal, Electronic Signatures, etc.) - Maintain continuous communication with credentialing contacts, internal Physician Services team members, account services. radiologists and other internal departments - Determine targets and meet deadlines for privileges granted  Obtain emergent privileges when necessary following proper guidelines and processes - Manage electronic credentialing database notes, dates and proper documentation within MRPa - Set up and maintain user accounts for client facing software - Understands department processes - Other duties as assigned Pay Transparency: 47,340.80 - 75,628.80 About vRad vRad (Virtual Radiologic) is a national teleradiology practice made up of 500+ radiologists who help expand access to lifesaving care for millions of patients each year. We're also a leader in radiologist workflow technology, supporting hospitals and groups across the country with innovative imaging solutions. Behind it all is a team that thrives in a casually professional, fast-paced, and collaborative environment. We take pride in what we do and in how we support each other, recognizing the extra effort it takes to deliver excellence every day. At vRad, your work truly makes a difference. As a Top Workplace Award winner, we’re known for our mission-driven culture, passion for innovation, and the energy our team brings to everything we do. vRad is an equal opportunity employer and welcomes all qualified applicants. vRad is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status. For more information, visit https://www.vrad.com/team-member-careers/ vRad participates in E-Verify.

ABOUT THIS POSITION Serves as the primary post-sale point of contact for clients / customers. Uses in-depth knowledge of client industry and / or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products / services. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s) / services. May recommend specific solutions to achieve customer’s desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products / services; accountable for client renewal and retention results. Ensures best practices are adopted for product use. May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and / or Support. May or may not be on a sales incentive plan that is based on individual and / or team sales results (e.g., revenue, bookings, unit sales). This is an individual contributor role. WHAT YOU'LL DO * **Client Relationship Management:** Develop and maintain strong, long-lasting relationships with a dedicated portfolio of mid-tier and strategic clients, acting as their primary point of contact and advocate within Waystar. * **Onboarding and Adoption:** Guide new and existing clients through successful product onboarding, ensuring comprehensive understanding and maximizing utilization of Waystar's solutions to achieve their business objectives. * **Proactive Engagement:** Regularly engage with clients to assess their needs, identify potential challenges, and proactively offer solutions and best practices to optimize their use of Waystar's platform. * **Problem Resolution:** Act as a liaison between clients and internal teams (e.g., product, support, engineering) to effectively resolve issues, ensuring timely and satisfactory outcomes. * **Renewal and Expansion:** Drive client renewals and identify opportunities for account expansion through upselling and cross-selling Waystar's broader product suite. * **Performance Monitoring & Reporting:** Track key client success metrics, analyze usage data, and prepare regular reports to demonstrate value and identify areas for improvement. * **Feedback & Advocacy:** Gather client feedback and insights, communicating them internally to inform product development and service enhancements. Serve as a strong internal advocate for client needs. * **Product Expertise:** Maintain a deep understanding of Waystar's products, features, and roadmaps to effectively guide and educate clients. * **Documentation:** Maintain accurate and up-to-date client records within the CRM system. WHAT YOU'LL NEED * **Experience:** 4+ years of experience in a customer success, account management, or client-facing role, preferably within a SaaS or technology company. * **Communication Skills:** Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts clearly and concisely to diverse audiences. * **Relationship Building:** Proven ability to build rapport and establish strong, trusted relationships with clients at various organizational levels. * **Problem-Solving:** Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing client challenges. * **Technical Aptitude:** Comfort with technology and the ability to quickly learn and understand new software solutions. * **Organization & Time Management:** Excellent organizational skills and the ability to manage multiple priorities and deadlines effectively. * **Customer Focus:** A passion for customer success and a strong commitment to delivering an exceptional client experience. * **Team Player:** Ability to collaborate effectively with internal teams to achieve shared goals. * **Education:** Bachelor's degree in a relevant field (e.g., Business, Marketing, Communications, Computer Science) or equivalent practical experience. ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS - Competitive total rewards (base salary + bonus, if applicable) - Customizable benefits package (3 medical plans with Health Saving Account company match) - We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays - Paid parental leave (including maternity + paternity leave) - Education assistance opportunities and free LinkedIn Learning access - Free mental health and family planning programs, including adoption assistance and fertility support - 401(K) program with company match - Pet insurance - Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We are seeking a proactive and detail-oriented TechOps Specialist to join our dynamic team. In this role, you will play a pivotal part in ensuring smooth technical operations, effective communication between teams, and maintaining the security of our internal systems. Key Responsibilities - Issue Investigation and Reporting: - Investigate, assess, and report technical issues raised by Customer Support and other departments to the development teams. - Internal Access and Security Management: - Handle the company’s internal accesses and security, including managing Email 2FA, Tailscale VPN, and password systems. - Ad-Hoc Support: - Assist with a variety of operational tasks such as QA support for post-release activities, domain whitelisting, and promotion abuse detection. Qualifications - Strong analytical skills and attention to detail. - Experience with technical tools and operational systems; familiarity with platforms like Jira, Confluence, or Intercom is a plus. - Ability to work collaboratively and bridge gaps between departments. - Adaptability and a proactive approach to handling diverse tasks. What We Offer A fast-paced, innovative environment where your contributions have a tangible impact. Exposure to diverse technical systems and opportunities to develop your expertise. A supportive team culture that values your skills and encourages professional growth. Why Join Gamdom? - Fully remote, work from anywhere in the world. - Flexible schedule. - 25 days of paid time off. - Equipment allowance. - Opportunity to work with cutting-edge technologies and a passionate, fast-growing team.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The UTEX Specialist I assists clients with inquiries in a compassionate, timely, and professional manner. These individuals facilitate the approval of caregiver time shift information for timely payment and billing. In addition, they meet customer service objectives to ensure positive business growth and development. The UTEX Specialist I supports day-to-day operations and client advocacy and promotes cohesiveness in the office environment. - Effective written and verbal communication - Comply with applicable legal requirements, standards, policies, and procedures - Demonstrate dependability - Demonstrate effective problem solving and decision-making skills - Exhibit computer efficiency - Maintain necessary skills and knowledge to coordinate work flow - Participate in professional development and training activities - Prioritize and multitask effectively - Provide excellent customer service to internal and external clients - Complete UTEX queues within the established deadlines - Complete CRM tasks within the established deadlines - Bilingual preferred - Other duties as assigned Qualifications - High School Diploma or GED preferred - No previous experience needed - Be able to successfully pass a background screening - Employees must provide their own reliable internet if working a remote/hybrid position Requirements - The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. - The noise level in the work environment is typical of that of an office. - Incumbent may encounter frequent interruptions throughout the workday. - The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits - A rewarding career helping others - Fun and engaging work environment built on team unity - Job satisfaction knowing you make a difference in the work you do and lives we serve - Professional training to help advance your skills for career development - Medical, Dental, and Vision Insurance - Vacation accrued at 3.07 hours per pay period to use when accrued - Two Paid Floating Holidays - Nine Paid Federal Holidays - Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued - Instant Earnings Option - 401(k) Retirement plan & discretionary company match - Company-Paid Life Insurance - Supplemental Life, Accident, Critical Illness, and Hospital benefits - Short and Long-Term Disability - Paid Parental Leave - Flexible Spending Account - Employee Assistance Program - Pet Insurance Company Description Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care. Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!