• Responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts. • Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. • Provides assistance in managing escalated issues as needed. • Assists in preparation for both short and long range planning recommendations for all Registration Process areas including; Admitting, Centralized Scheduling, Emergency Department and any on or offsite clinics. • Maintains positive customer service at all times, assisting staff in resolving issues. • Enforces departmental policies, practices, procedures and work rules in accordance with approved department and hospital policies and assists in the development and implementation of new policies according to hospital and corporate guidelines. • Responsible for the monitoring of daily activity and completion of performance and metric reports such as financial clearance reports; also can perform special projects and reporting when assigned. • Perform all Patient Access functions as needed. • Acts as part of the management team to ensure that the group is meeting all operational goals.

• Own the commercial relationship and overall success of assigned customer accounts. • Lead customer engagements across the contract lifecycle, including deployment coordination, onboarding, training, and ongoing account management. • Serve as the primary point of contact and trusted advisor for customers, providing guidance on best practices and operational optimization using Slip Robotics’ solutions. • Identify and develop opportunities for account expansion through upsell, cross-sell, and additional deployments. • Monitor account health and performance KPIs, proactively addressing risks and identifying improvement opportunities. • Partner with internal teams to ensure successful project delivery, including resource coordination, timeline management, and issue escalation when necessary. • Analyze customer workflows and operational performance to recommend improvements that increase customer value and strengthen the partnership. • Maintain strong relationships across customer organizations, from operational teams to executive stakeholders. • Manage account activity, including regular customer meetings, reporting, and documentation of key interactions.

• Responsible for leading and driving the ongoing relationship with clients across departments and including executive relationships. • Achieves annual revenue goals and influences the client at key decision points to ensure a successful outcome. • Drives client proposals in up-sell opportunities and facilitates contract renewals. • Analyzes solution outcomes and promotes success with client stakeholders. • Identifies and mitigates account risk.

Slip Robotics is at the forefront of robotic automation, delivering cutting-edge solutions that transform how businesses move goods. Our autonomous platforms redefine efficiency, reliability, and scalability in logistics. We’re a fast-growing team of innovators passionate about helping customers adopt automation seamlessly and successfully. The Account Manager owns the commercial success and long-term growth of assigned customer accounts. This role is responsible for developing strong executive and operational relationships, ensuring successful deployment and adoption of Slip Robotics’ solutions, and identifying opportunities to expand the partnership. The Account Manager serves as the primary customer advocate and strategic advisor throughout the contract lifecycle—from initial deployment and onboarding through ongoing optimization and expansion. This role requires balancing customer satisfaction with commercial performance, driving retention, expansion revenue, and measurable operational value for customers. Working cross-functionally with sales, engineering, and operations teams, the Account Manager ensures projects are delivered successfully while continuously identifying ways to deepen customer engagement and maximize the impact of Slip Robotics’ technology. Responsibilities - Own the commercial relationship and overall success of assigned customer accounts. - Lead customer engagements across the contract lifecycle, including deployment coordination, onboarding, training, and ongoing account management. - Serve as the primary point of contact and trusted advisor for customers, providing guidance on best practices and operational optimization using Slip Robotics’ solutions. - Identify and develop opportunities for account expansion through upsell, cross-sell, and additional deployments. - Monitor account health and performance KPIs, proactively addressing risks and identifying improvement opportunities. - Partner with internal teams to ensure successful project delivery, including resource coordination, timeline management, and issue escalation when necessary. - Analyze customer workflows and operational performance to recommend improvements that increase customer value and strengthen the partnership. - Maintain strong relationships across customer organizations, from operational teams to executive stakeholders. - Manage account activity, including regular customer meetings, reporting, and documentation of key interactions.