The Manager of Customer Support will be in a very visible leadership role to our customers and must demonstrate exceptional leadership, personnel management, and organizational skills. Employee will be responsible to oversee the creation and success of a highly integrated customer service center composed of engineers & customer service representatives, in meeting and exceeding support metrics and SLAs. In this role the candidate must be technical and will challenge the team to solve problems and improve the delivery of our services. 1.Provide strong, dynamic leadership that mentors, develops, and guides team members to achieve Customer Satisfaction goals. 2. Oversight and Direction of the Help Desk. 3. Ensure the Customer Support Team is adequately trained and knowledgeable on all technologies supported by KPI. 4. Be the focal point for our partners, holding them accountable for delivering highly dependable solutions and response times when called upon. 5. Work with Field Service Director and team to provide prompt field service to our customers when required. 6. Responsible for the development and administration of annual department budgets to attain business goals with operational stability 7. Act as the trusted advisor, both internally and externally, to ensure targets and profitability goals are met. 8. Leverage KPI’s Management Executives and other senior Business Unit Leadership when appropriate, to strengthen client relationships. 9. Build and manage influential customer relationships via cadence calls and post-incident reviews.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking motivated and service-oriented individuals to join our team as a Travel Customer Service Representative. This fully remote position focuses on assisting clients with travel inquiries, reservation support, and coordinating vacation details. This role is ideal for individuals who enjoy helping others, staying organized, and working in a structured remote environment. No prior travel industry experience is required. Comprehensive training and ongoing support are provided. - Respond to client inquiries regarding travel options and reservations - Assist with booking and confirming flights, hotels, cruises, and vacation packages - Review travel details for accuracy, including dates, traveler information, and accommodations - Provide clear communication before, during, and after travel - Maintain accurate client records and documentation - Deliver professional and timely customer support Qualifications - Strong written and verbal communication skills - Customer-focused mindset with attention to detail - Comfortable using online systems and digital platforms - Ability to manage responsibilities independently in a remote setting - Previous customer service experience is helpful but not required Benefits - Structured onboarding and training program - Access to travel booking tools and supplier resources - Flexible remote work environment - Supportive and collaborative team culture Company Description

• Improve end-to-end patient support workflows, from first contact through resolution and follow-up. • Analyze support and call center metrics to uncover trends, pain points, and operational gaps — and turn insights into action. • Translate frontline data (QA themes, ticket trends, call patterns, CSAT, escalations) into process improvements that measurably improve patient experience. • Partner closely with our Support Operations leaders to feed frontline learnings into process improvements. • Champion and evolve our QA program — ensuring we’re not just scoring interactions, but using them to elevate performance and consistency. • Work cross-functionally with Clinical, Product, Patient Experience, and Engineering to improve patient journeys across departments — not just within Support.

Overview Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico See what makes this opportunity unique — watch a quick overview video. Job Preview Video Ready to make a difference right from your home office? At Carenet Health, we turn everyday conversations into meaningful connections that help people take charge of their health. As an Engagement Specialist, you’ll spend your day reaching out to health plan members, guiding them toward scheduling their care assessments, and giving them the encouragement they need to take that next step. Some calls will be easy wins; others will take a little more heart. Either way — you’ll be the reason someone gets the care they deserve. Responsibilities This role is perfect for you if: - You love a fast pace and hitting goals that actually mean something. - You’re a natural listener who can build trust and stay patient, even when a call gets tough. - You’re comfortable using technology and multitasking while keeping the conversation human. - You take pride in turning “maybe later” into “let’s do it today.” Qualifications We Want You to Be Successful Here’s what helps you thrive in this role: - High School Diploma or GED (required and verified during background check) - Strong computer skills — data entry, screen navigation, and solid keyboarding speed - Experience using Microsoft Outlook and Word - Excellent customer service skills and a friendly, compassionate tone - Ability to stick to schedules and daily tasks - Great oral and written communication skills - Genuine empathy and care for others - Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date. Compensation & Benefits At Carenet Health, we truly value the expertise and dedication of our team members — and we show it through a competitive and supportive package: Pay: $17.50 per hour Benefits include: - Health, dental, and vision insurance - 401(k) plan with company match - Paid time off (PTO) and paid holidays - Flexible spending accounts (FSAs) - Employee wellness programs - Career development and growth opportunities Additional Information - Completion of assessments may be required before moving forward in the hiring process. - Assessments must be completed independently — any unauthorized completion (during or after the process) will result in disqualification or termination. If you’re ready to bring empathy, energy, and genuine care to every call — we’d love to have you on our team. Join Carenet Health and make every conversation count. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Protect Yourself from Recruitment Scams At Carenet Healthcare, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters. Carenet communicates using our e-mail domain: @carenethealth.com To report suspicious job ads or emails, email our recruiting team at recruiting@carenethealth.com and include as much detail as possible (e.g., job board where the false ad was placed, documentation that will assist us in the investigation). If you believe you have been a victim of a crime, contact the local authorities or the FBI’s Internet Crime Complaint Center at ic3.gov. For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams. Req no: 5167 #INDNONC