• Facilitates the development of business requirements for technical solutions by acting as a liaison between the business users, vendors and various technology groups • Works closely with business managers to gain in-depth understanding of business issues. • Identifies, analyzes, and translates business needs into functional specifications • Makes recommendations and proposes technical/non-technical solutions to solve business problems and meet business requirements • Works in an agile environment, Features and User Story method to scope out requirements with the Scrum team • Assist with system testing, release documentation and deployments • Provides references for users by writing and maintaining user documentation; providing help desk support; training users • Reviews business and system requirements with stakeholders (either in standups if Scrum or individually if not) and obtains approval to proceed • Serves on assigned projects and delivers required artifacts • Conducts root cause analysis and assesses risk and required escalation points • Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats • Improves systems and processes by studying current practices and suggesting modifications • Recommends controls by identifying problems; writing improved procedures • Maintains system protocols by writing and updating procedures • Point of contact for business’ user acceptance testing (UAT). Tracking results, triaging defects • Contributes to team effort by accomplishing related results as needed

• Design, implement, and operate the Splunk environment. • Monitor overall Splunk health through the Monitoring Console (DMC) including indexer, search head, and cluster master status. • Track indexing rates, license usage, queue health, and search concurrency to identify performance or ingestion issues early. • Monitor CPU, memory, and disk utilization across all Splunk components to ensure optimal resource usage. • Respond promptly to health alerts, DMC warnings, or anomalies observed on monitoring dashboards. • Investigate and resolve common user-reported issues such as access problems, failed searches, or non-triggering alerts. • Troubleshoot data ingestion, parsing, and indexing issues across Universal Forwarders, Heavy Forwarders, and HEC endpoints. • Investigate missing or duplicate logs, timestamp errors, or sourcetype misassignments and escalate complex parsing issues to Engineering. • Validate new data source onboardings by confirming sourcetype assignment, timestamp accuracy, and field extraction integrity. • Support data source owners with forwarder deployment, syslog setup, and connectivity troubleshooting during initial onboarding. • Maintain data flow visibility from source → forwarder → indexer to confirm data completeness and performance. • Rotate and update credentials, API keys, or tokens used in data inputs, integrations, alerts, and scheduled searches. • Manage RBAC user and role mappings, handling access requests, entitlement reviews, and permission troubleshooting. • Provide end-user assistance with SPL searches, reports, alerts, and dashboards, including query optimization tips. • Maintain and update knowledge base articles, SOPs, and FAQs for repeatable issues and troubleshooting steps. • Log and escalate platform or parsing issues to the Engineering team with evidence such as logs, screenshots, and correlation IDs. • Open and manage Splunk Support cases for platform-level bugs, license problems, or critical system faults. • Monitor and manage ITSI service health, including KPIs, correlation searches, NEAP policies, and summary index latency. • Troubleshoot ITSI-related issues such as broken KPIs, delayed episodes, or missing notable events. • Perform capacity management by monitoring index growth, bucket rotation, and frozen data retention policies. • Conduct periodic system maintenance tasks, including orphaned object cleanup and knowledge object review. • Verify and maintain compliance with data governance and retention policies, ensuring secure and auditable configurations. • Participate in DR testing and validation to ensure Splunk data recovery and HA configurations are functioning as expected. • Document incidents, RCA findings, and preventive actions for future reference. • Collaborate closely with the Engineering team for escalations, root-cause investigations, and deployment verifications.

• Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making • Connect the dots from technology solutions, inclusive of the Pure Storage portfolio and others from the ecosystem, to measurable customer business outcomes • Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business • Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces • Take control of evaluations, benchmarks and system configurations • Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts • Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity • Seek out and spur new opportunities for interoperability, functional, and performance testing/validation • Promote mutual roadmap and planning exchanges • Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives • Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning • Move with market trends and competitive landscape to promote thought leadership within our organization • Lead by example living the Pure Values: Persistence, Creativity, Teamwork, Ownership and Customer-first

• Configure forms, reports, and workflows to suit business requirements. • Configure system features, such as onboarding, performance, learning, succession, and recruitment. • Configure and maintain security of HR system features and data. • Gather, synthesize, and interpret data to address business needs. • Partner with IT and software teams (Azure, Benefits Carriers, Concur, GPTW) to ensure data flow and accuracy. • Enhance existing HR systems artifacts, processes, and systems to facilitate automated workflows and processes. • Follow best practices and team standards associated with data management and system maintenance. • Deliver updates regarding Major Release to HR/Company teams highlighting key changes and enhancement opportunities. • Maintain accuracy of HR data. • Maintain documentation associated with team processes and standards. • Serve as the primary point of contact for solving complex backend/data issues across technical HR systems. • Partner with relevant stakeholders to gather requirements and solidify solutions. • Provide regular updates on progress and escalate issues as necessary. • Work on multiple projects simultaneously, prioritizing appropriately. • Perform additional responsibilities as assigned.