About Us:  Zipliens is a leading lien resolution company that specializes in streamlining the lien process for personal injury law firms. We are looking for proactive, results-driven individuals to join our dynamic team. Job Description:  We are seeking a personable, detail-oriented Client Account Manager to join our growing Client Success team. In this role, you will play a hands-on part in ensuring a positive client experience from onboarding through ongoing engagement. The Client Account Manager serves as a primary point of contact for clients, supporting day-to-day needs, conducting regular check-ins, and ensuring smooth adoption of Zipliens’ services. By fostering strong relationships and collaborating with internal teams, you will help build long-term partnerships that drive both client satisfaction and organizational success.

• Disproportionately servicing Nordson EFD Top Customers • Increase share of Nordson EFD Top Products sold in the territory • Increase share of Nordson EFD equipment sold in Focus Target Markets (Automotive, Life Sciences, Electronics, Animal Health) • Owns the region, understanding the construct and nuances of the region and developing action plans and strategies to grow that region beyond expected economic growth • Responds to technical and commercial inquiries from customers and prospects in a prompt manner, addressing any customer troubleshooting or training assistance, requests for quotations, equipment recommendations and demonstrations • Proactively contacts customers in the sales region, supporting past supply of Nordson EFD product and developing new opportunities within each customer location • Reports on the region, including monthly forecasts, activities, key actions, key accounts and annual sales plans and key initiatives • Utilizes all available sales tools, including CRM / C4C, sales presentations, demo equipment, Road Shows and Trade Shows. • Works with diverse groups to ensure customer satisfaction, including Customer Service (CSG), Tech Services, Shipping/Logistics, Engineering, and more • Works with Marketing to support lead generation, product growth, product strategies and pricing, trade shows, and more, including MarComm and Product Line Managers (PLM) • Travels throughout assigned territory to meet with regular and prospective customers, focused on becoming each customer’s manufacturing partner and fluid dispense expert • Provides training assistance for new salespeople or new sales training manuals/protocol • Understands all Nordson entities, their key products, and their key sales offerings. • Works to ensure Nordson is successful, no matter how the sales credit is applied

• Drive new business growth by securing new logos, expanding existing partnerships, and cross-selling innovative solutions to meet and exceed revenue targets. • Develop and maintain a deep understanding of Riverside’s clinical products and strategic offerings to ensure customer satisfaction and expertise in product presentations. • Create and execute a territory plan aligned with departmental objectives, monitoring progress and adjusting strategies as needed. • Leverage CRM tools such as HubSpot to maintain accurate pipeline data and improve forecasting accuracy. • Build thought leadership by staying informed about industry trends and sharing insights to inform product and sales strategies. • Advance your skills in business development, strategic selling, and territory management through continuous education and professional development.

• Oversee Samsara's service-delivery partnerships, building and scaling high-quality partner programs. • Support Samsara’s fleet and site installations, software integration, and implementation partners. • Lead and develop the Partner Services team. • Drive strategy and operational excellence across installation and services partners globally. • Build scalable programs, processes, and quality standards that improve partner performance. • Ensure partners support Samsara's expanding product footprint and implementation needs. • Problem-solve with cross-functional teams to simplify large scale deployments delivered by partners. • Champion and embed Samsara's cultural principles as we scale globally.