Job Closed
This listing is no longer active.
Laser-focused on resolving your client's liens.
Client Account Manager
Location
District Of Columbia
Posted
127 days ago
Salary
0
Seniority
Mid Level
Job Description
Client Account Manager
ZipLiens
About Us: Zipliens is a leading lien resolution company that specializes in streamlining the lien process for personal injury law firms. We are looking for proactive, results-driven individuals to join our dynamic team. Job Description: We are seeking a personable, detail-oriented Client Account Manager to join our growing Client Success team. In this role, you will play a hands-on part in ensuring a positive client experience from onboarding through ongoing engagement. The Client Account Manager serves as a primary point of contact for clients, supporting day-to-day needs, conducting regular check-ins, and ensuring smooth adoption of Zipliens’ services. By fostering strong relationships and collaborating with internal teams, you will help build long-term partnerships that drive both client satisfaction and organizational success.
Job Requirements
- Responsibilities:
- Client Management & Engagement
- Serve as the day-to-day point of contact for assigned clients, addressing inquiries promptly and escalating issues when necessary.
- Schedule and conduct regular client check-ins to monitor account health and strengthen relationships.
- Manage CRM workflows and sequences to support ongoing client engagement and account health.
- Support client appreciation initiatives, including office visits and client gifting programs, to foster positive and lasting relationships.
- Data-Driven Insights & Reporting
- Generate reports and track client data for assigned accounts.
- Monitor activity and engagement trends, identifying potential risks or opportunities within the account portfolio.
- Share observations with supervisors and take follow-up actions to support client outcomes.
- Client Onboarding & Training
- Create and maintain accurate client records during onboarding.
- Schedule and deliver user training sessions to ensure effective adoption of the Zipliens portal.
- Issue Resolution & Risk Mitigation
- Identify client issues and escalate to supervisors or internal teams for resolution.
- Cross-Department Collaboration
- Partner with Business Development, Lien Resolution, and Tech teams to ensure seamless onboarding, client engagement, and overall client satisfaction.
- Event Participation
- Attend industry events and webinars as needed to represent the company, engage with current clients, and network with potential clients.
- Organizational Support
- Adapt to evolving client and business needs.
- Contribute feedback and recommendations to improve processes and the client experience.
- Qualifications:
- 3+ years of experience in client services, client management, or sales, preferably within the legal tech space or personal injury industry.
- Bachelor’s Degree required; focus in business, law, or a related field preferred.
- Proficient in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite; advanced CRM experience or certification highly desirable.
- Strong communication and interpersonal skills, with the ability to build relationships quickly.
- Excellent organizational skills and attention to detail.
- Comfortable working with client data and reports to monitor trends and support follow-up actions.
- Ability to conduct effective virtual user training presentations.
- Strong problem-solving skills and the ability to adapt in a fast-paced environment.
- Self-motivated and goal-oriented; team player with a collaborative mindset.
- Ability to travel 10–20%.
Benefits
- Private Health Care Plan (Medical, Dental & Vision)
- Company HSA contributions for HDHP participants
- Flexible Spending Accounts (Health & Dependent Care)
- Company-Paid Short-Term Disability Coverage
- Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options
- 401(k) Plan with Company Match
- Paid Time Off (Vacation, Sick Time & Select Holidays)
- Paid Maternity & Paternity Leave
- Pay Disclosure: The total base salary range for this role is $60,000 - $80,000 annually. Final compensation will be determined based on skills and experience.
- Work Authorization: Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future.
Related Guides
Related Job Pages
More Account Manager Jobs
Account Manager II
Nordson CorporationEngineered Precision Technology behind the products people rely on everyday, everywhere.
• Disproportionately servicing Nordson EFD Top Customers • Increase share of Nordson EFD Top Products sold in the territory • Increase share of Nordson EFD equipment sold in Focus Target Markets (Automotive, Life Sciences, Electronics, Animal Health) • Owns the region, understanding the construct and nuances of the region and developing action plans and strategies to grow that region beyond expected economic growth • Responds to technical and commercial inquiries from customers and prospects in a prompt manner, addressing any customer troubleshooting or training assistance, requests for quotations, equipment recommendations and demonstrations • Proactively contacts customers in the sales region, supporting past supply of Nordson EFD product and developing new opportunities within each customer location • Reports on the region, including monthly forecasts, activities, key actions, key accounts and annual sales plans and key initiatives • Utilizes all available sales tools, including CRM / C4C, sales presentations, demo equipment, Road Shows and Trade Shows. • Works with diverse groups to ensure customer satisfaction, including Customer Service (CSG), Tech Services, Shipping/Logistics, Engineering, and more • Works with Marketing to support lead generation, product growth, product strategies and pricing, trade shows, and more, including MarComm and Product Line Managers (PLM) • Travels throughout assigned territory to meet with regular and prospective customers, focused on becoming each customer’s manufacturing partner and fluid dispense expert • Provides training assistance for new salespeople or new sales training manuals/protocol • Understands all Nordson entities, their key products, and their key sales offerings. • Works to ensure Nordson is successful, no matter how the sales credit is applied
Regional Partnership Manager, Clinical
Riverside InsightsRiverside Insights, also known as Riverside Assessments, LLC, is an assessment developer and publisher specializing in clinical and educational standardized tests in the United Sta
• Drive new business growth by securing new logos, expanding existing partnerships, and cross-selling innovative solutions to meet and exceed revenue targets. • Develop and maintain a deep understanding of Riverside’s clinical products and strategic offerings to ensure customer satisfaction and expertise in product presentations. • Create and execute a territory plan aligned with departmental objectives, monitoring progress and adjusting strategies as needed. • Leverage CRM tools such as HubSpot to maintain accurate pipeline data and improve forecasting accuracy. • Build thought leadership by staying informed about industry trends and sharing insights to inform product and sales strategies. • Advance your skills in business development, strategic selling, and territory management through continuous education and professional development.
Director, Global Service Partnerships
SamsaraSamsara Inc. is on a mission to increase the sustainability of the operations that power the global economy. The company pioneers the Connected Operations Cloud, which allows busin
• Oversee Samsara's service-delivery partnerships, building and scaling high-quality partner programs. • Support Samsara’s fleet and site installations, software integration, and implementation partners. • Lead and develop the Partner Services team. • Drive strategy and operational excellence across installation and services partners globally. • Build scalable programs, processes, and quality standards that improve partner performance. • Ensure partners support Samsara's expanding product footprint and implementation needs. • Problem-solve with cross-functional teams to simplify large scale deployments delivered by partners. • Champion and embed Samsara's cultural principles as we scale globally.
Key Account Manager – North/Central Italy
RateHawkRateHawk is an online booking platform featuring hotels, car hire and related travel services.
• Expand and consolidate presence in the assigned territory; • Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance; • Collaborate with the sales team to identify and grow opportunities within the territory; • Follow-up with existing and new partners in order to provide system training; • Position the brand within the travel trade through ongoing product presentations and networking events; • Address incident issues, ensuring partners support; • Payments control: oversee and ensure accuracy in transaction processing; • Spend approximately 40% of your working time on business trips, including meetings with clients, industry events, and other business-related events; • Provide market & competitive environment analysis; • Provide regular comprehensive reporting through CRM and internal systems; • Maximize and develop API deals with the potential and existing partners.




