Building connected product experiences for retailers and brands
Customer Success Representative, AI & Data
Location
India
Posted
153 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Success Representative, AI & Data
Trustana
• Own customer onboarding and ensure a smooth transition from implementation to adoption • Build trusted relationships with customers and become their day-to-day advisor • Help customers improve how they manage product data and use the platform effectively • Monitor customer health, drive adoption, and proactively address risks • Lead regular business reviews and share best practices • Support renewals and identify opportunities for account growth • Assist with simple proof-of-concept projects and onboarding configurations when needed • Gather customer feedback and work closely with Product, Engineering, and Sales to improve the customer experience
Job Requirements
- 2-4 years of Customer Success, Account Management, or similar experience in B2B SaaS
- Strong customer relationship and communication skills
- Experience managing customer onboarding and driving adoption
- Comfortable working with spreadsheets, product catalogs, or structured data
- Curious about AI and excited to learn new technologies
- Organized, proactive, and focused on delivering excellent customer outcomes
Benefits
- Work with global retailers, distributors, and brands
- Help customers solve real business challenges using AI and product data
- Exposure to customers across Asia, Europe, and the Americas
- Opportunity to grow into Customer Success leadership, Solutions Consulting, or Product Management
- Join a collaborative startup where your work has direct impact
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