Trustana

• Own product design from start to finish, problem framing, flows, UI, and shipped features • Turn complex B2B workflows (catalogs, enrichment rules, AI outputs) into intuitive experiences • Design systems, not just screens, think in patterns that scale across the platform • Work closely with product and engineering to prototype fast and ship weekly • Use AI tools (Cursor, Claude, Lovable, Make, etc.) as part of your daily workflow

• Support onboarding of customer product catalogs into the platform • Help map attributes, structure data, and identify gaps or inconsistencies • Build simple proof-of-concept examples showing how AI and automation can improve catalog quality and search • Troubleshoot issues related to data, workflows, and integrations • Investigate root causes using APIs, documentation, and datasets • Work closely with product, engineering, and sales teams • Share customer insights to help improve product features and workflows • Help customers unlock more value from structured product data • Identify opportunities to expand usage or support new initiatives

• Pipeline Generation (Primary Focus Initially) • Prospect into target accounts using email, LinkedIn, calls, and other outreach methods • Identify and engage decision makers in ecommerce and retail • Book discovery meetings and build qualified pipeline • Qualify prospects and identify potential use cases • Conduct early discovery conversations • Work closely with senior sales leadership on deal progression • Transition to Account Executive

• Own customer onboarding and ensure a smooth transition from implementation to adoption • Build trusted relationships with customers and become their day-to-day advisor • Help customers improve how they manage product data and use the platform effectively • Monitor customer health, drive adoption, and proactively address risks • Lead regular business reviews and share best practices • Support renewals and identify opportunities for account growth • Assist with simple proof-of-concept projects and onboarding configurations when needed • Gather customer feedback and work closely with Product, Engineering, and Sales to improve the customer experience

• Build simple proof-of-concept use cases to demonstrate value • Support onboarding and help customers structure and improve their product data • Understand customer workflows and guide them toward better usage of the platform • Drive adoption, customer satisfaction, and ongoing usage • Support renewals and identify growth opportunities • Share customer insights with product and engineering teams