Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Come join our Peak Health team at WVU Medicine as a Staff Development Coordinator for Member and Provider Service, contributing to the foundation for an innovative health plan. This position will report to the Service Manager, playing a unique and important role in our mission to change healthcare for the better. The Staff Development Coordinator is primary contact for employee training, onboarding, and resource development. In addition, the Staff Development coordinator will review and monitor general customer and provider inquiries via chat, calls, and service requests. They will be a point of contact for new hires, call quality review, escalations, current staff education, and ensure customer satisfaction. As a subject matter expert in Peak Health, the Staff Development coordinator will be accountable for new team member training to ensure specialists are competent in WVUHS and Peak Health policies and processes of the Peak Health Service team. This position will be a foundational experience for anyone looking to move into Management. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High school diploma or equivalent and five (5) years of experience in customer service support. OR 2. Associate degree and three (3) years of experience in customer service support. OR 3. Bachelor’s degree and two (2) years of experience in customer service support. EXPERIENCE: 1. Four (4) years of service environment experience. 2. Two (2) years experience with service technologies including telephony, chat, CRM management, knowledge management, training, and documentation. 3. Two (2) years of health insurance, medical environment experience. PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Bachelor’s Degree, or greater, in related healthcare field. EXPERIENCE: 1. Two (2) years of experience with Peak Health Member and Provider Service. 2. Five (5) years of service experience, preferably in call center environment. 3. Three (3) to (5) years experience in health insurance. 4. Three (3) years experience in commercial, Medicare, and Medicaid plans. 5. Three (3) years of working in a metric driven environment. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Position requires availability Monday through Friday, 8:00 a.m. to 5:00 p.m. and weekends as needed for Medicare coverage. 2. Provides high-quality instruction grounded in adult-learning methodologies, leveraging multiple training approaches to effectively engage learners and achieve learning objectives. 3. Delivers and manages a comprehensive six-week new hire training curriculum, ensuring all required topics are completed as scheduled and learning objectives are met. 4. Reviews and evaluates call quality, identifies performance trends and areas of opportunity, and delivers structured feedback to staff and leadership to enhance service quality, compliance, and operational performance. 5. Designs and updates of healthcare call-center training materials and staff development programs, leveraging call quality audits, performance outcomes, and CMS guidelines to enhance instructional effectiveness and support compliance and operational goals. 6. Provides one-on-one coaching and facilitates team refresher trainings addressing conflict resolution, adaptability, and time management, identifying performance gaps and providing targeted developmental support to improve call quality, compliance, and member experience. 7. Serves as a single point of contact for higher level of support inquiries for Peak Health. 8. Serve as a point of escalation for member and provider service manager calls, with other team leads. 9. Participate in meetings with other Peak Health departments to stay current on actions affecting Customer Service and Insurance workflows. 10. Acts as a mentor to new team members and ensures new team member competency of policy and procedures of the role. 11. Collaborate with team leadership to align the team with department and corporate goals through training and process management. 12. Respond to chats, calls and service requests from employees and managers in a timely manner with a customer focus and with the goal resolving 90% of the inquiries on first contact. 13. Answer inquiries by clarifying desired information; research, locate and provide information. 14. Resolve problems by clarifying issues; research and explore answers, and alternative solutions; escalate unresolved problems to supervisor. 15. Coordinate other service support activities as assigned by the manager. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Ability to sit for extended periods of time. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Standard office environment with electrical equipment (i.e., telephone, personal computer, copier, fax machines, etc.) 2. Computer Software/Systems include but not limited to Microsoft Office Professional Suite (Outlook, Word, Excel, Access), Internet Explorer, and EPIC. SKILLS AND ABILITIES: 1. Exceptional customer service skills. 2. Ability to execute in a fast paced, high demand, environment while balancing multiple priorities. 3. Effective interpersonal skills. 4. Familiarity with Health Insurance practices and procedures. 5. Ability to manage call volume and reduce the number of abandoned calls to improve team performance metrics. 6. Excellent written and oral communication skills. 7. Proficiency with MS Office, Tapestry and other computer applications as required. 8. Ability to utilize search tools and knowledgebase tools to find relevant information. 9. Exercise good judgment in handling sensitive and confidential information and situations Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Non-Exempt) Company: PHH Peak Health Holdings Cost Center: 2902 PHH Claims Operations

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Procore is looking for a motivated and results driven Sales Development Representative (SDR) to join our Datagrid division's growing sales team. This role is an exciting opportunity for individuals looking to kickstart a career in B2B technology sales. As an SDR, you will play a critical role in driving growth by identifying, engaging, and qualifying potential customers. You will be responsible for generating pipeline opportunities by executing strategic outreach, converting inbound marketing leads into meetings, and collaborating closely with Account Executives to accelerate sales cycles. This position reports to a Sales Manager and the preferred location is Austin, Texas, but we are open to remote US applicants. We’re looking for candidates to join us immediately. - Generate new business opportunities by strategically prospecting and engaging potential customers. - Identify and research key decision-makers within target accounts that align with Datagrid’s Ideal Customer Profile. - Execute multi-channel outreach via calls, emails, and social media to initiate conversations and book qualified meetings. - Conduct discovery conversations with prospective customers to understand their data challenges, business objectives, and current tech stack. - Qualify leads to assess fit and readiness. - Partner closely with Account Executives to ensure a smooth handoff of qualified opportunities. - Follow up diligently with prospects to nurture relationships and advance sales opportunities. - Track and manage outreach activities using CRM tools to maintain accurate records and optimize sales efforts. - Continuously refine your sales skills, participate in coaching sessions, and contribute to the success of the sales team. Qualifications - 1+ year of experience in sales, business development, or a customer-facing role (preferred but not required). - Strong communication and interpersonal skills with the ability to build rapport quickly. - Self-motivated, resilient, and eager to learn in a fast-paced environment. - Ability to manage multiple tasks, prioritize effectively, and meet activity targets. - Familiarity with sales engagement tools, CRM software (e.g., HubSpot, Salesforce), and prospecting techniques is a plus. - Passion for technology, data, and driving business growth. - Track record of high achievement. - Self-accountability. - Dedication and perseverance. - Ability and desire to work in a fast-paced, challenging environment with peers who will challenge you to be better. - Excellent written and verbal communication skills. - Desire to meet and exceed measurable performance goals. - Highly self-driven and motivated. - The ability to deal with and thrive on objections and rejection daily. Additional Information - Base Pay Range: - On Target Earning Range: - This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. - For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. - A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: - appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; - interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; - exercising sound judgment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join the team transforming how we deliver musculoskeletal (MSK) care by building the engine that powers our commercial growth. As a Senior Business Development Representative (BDR), you will not only drive the pipeline for our Enterprise business but also serve as a key leader and mentor within the Commercial Operations team. You will bridge the gap between prospecting and leadership, supporting Enterprise Regional Vice Presidents (RVPs) on critical accounts while coaching the next generation of BDR talent. - In your first 3 months: Master Hinge Health’s value proposition and sales tools (Salesforce, Outreach.io, 6Sense), quickly building a healthy pipeline of prospects. Establish strong partnerships with your assigned Enterprise RVPs and begin conducting deep-dive research to uncover opportunities others miss. - In your first 6 months: Become a strategic arm of the sales team, executing sales support activities for a pre-determined list of Enterprise accounts that allow RVPs to focus on closing. Consistently hit your quota while demonstrating "Learn-it-all" behavior by pivoting strategies based on data. - In your first year: Step fully into the Team Lead capacity, providing thoughtful daily coaching and mentorship to junior BDRs. Be a trusted advisor to leadership, identifying trends in the market and refining our outreach playbooks to improve team-wide performance. Qualifications - 3+ years of experience in sales, sales support, or SDR/BDR roles, with a deep understanding of B2B/B2C sales processes and techniques. - 3+ years of experience in project management and working with cross-functional teams. - 3+ years of experience with sales tools such as Salesforce, Outreach.io/Salesloft, 6Sense, Highspot, LinkedIn Sales Navigator, ZoomInfo, or similar. - 1+ year of coaching or management experience (Team Lead, Mentor, etc.). - Bachelor’s degree in business administration or a related field. Requirements - Ability to conduct data-driven research to identify providers aligned with product strategy. - Eager to personalize messaging and navigate the nuances of our business lines with non-standard approaches. - Strong desire to be a trusted advisor and future leader within the sales organization. Benefits - Inclusive healthcare and benefits: Comprehensive medical, dental, and vision coverage, including help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live. - Planning for the future: Traditional or Roth 401k retirement plan options which include a 2% company match. - Modern life stipends: Manage your own learning and development.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role focuses specifically on selling Formed IT services to startups, scale-ups, and innovative companies globally. - Own the entire sales cycle — from first outreach to deal closing Qualifications - Minimum 2 years of experience in Sales Development, Business Development, or Tech Sales - Experience selling digital services, SaaS, software development, or tech solutions is highly valued - Strong communication, persuasion, and negotiation skills - Comfortable managing full-cycle B2B sales processes - Self-driven and entrepreneurial mindset - Strong interest in technology, startups, and digital products Requirements - Commission-based structure - Project-based incentives - High earning potential depending on deal size - Formed IT projects typically involve high-value digital product development, creating strong commission opportunities for successful deals. Benefits - Work with an international design and technology studio - Sell high-value digital services including UX/UI, Webflow development, AI systems, and no-code solutions - Collaborate with innovative startups and global product teams - Opportunity to grow into Permanent Senior Business Development or Strategic Partnership roles within Company - Gain experience in fast-growing digital product ecosystems